BlueHost: Common Customer Complaints

bluehost

When it comes to shared web hosting, very few companies have quite the reputation (especially within the business world) that BlueHost.com enjoys. The company has been around literally as long as we can remember, and during that time period, they’ve offered cheap, high-quality web hosting to just about everyone under the sun. They also appear to have quite the focus on business and market-ready applications and hardware, making them the picture perfect host for the businessman in need of some serious bang for their buck.

However, does BlueHost really hold up under our user-submitted review microscope? We’ve seen lots of other shared hosting providers falter a bit, or even outright stumble, in our previous articles, and we’re quite excited now to crack open the host and take a second look.

bluehost ratings

So all in all, if you’ve not yet decided on your next shared hosting provider, and want a third (or fourth, fifth, sixth, etc.) opinion on BlueHost, jump on down below the break to feel the reward of sweet satisfaction. We’ll be covering all the complaints you lot have submitted, but first, let’s take a deeper dive into the services BlueHost offers!

Who is BlueHost?

bluehost logoOut of the box, we’d have to categorize BlueHost as “classy” if nothing else. The company’s site promises all the same sort of features and services we’ve come to expect from high-quality shared hosting providers, though with a markedly different feel than most. As stated before, BlueHost is trying quite hard to swing itself towards the business market, and it shows. Here you’ll find an emphasis on the high-quality hardware, as well as how it can help to drive your market value and web presence. Still, you’ll find all the unlimited disc space, bandwidth, email accounts, and domains you’d expect from a host of this caliber. They also offer quite a few VPS options, which is a nice touch for the businessman looking to expand.

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That being said, one can promise just about anything on the Internet. So how does the company look when we dive into the user complaints and comments? To find out, head on down to the next subsection.

Sales Complaints

bluehost complaint

Impolite: This is actually a new one for us. We’ve seen lots of complaints about other shared hosting providers in which you, the users, have complained about the reps’ ineptitude: But never before have we heard of an host being outright rude. It would appear that BlueHost reps sometimes have a problem with respecting the consumer, even encouraging them to take business elsewhere for trying to resolve a problem. To us, this is simply unacceptable, and we’re sorry to hear word of it emerging from the company.

Automatic Renew: In another slightly off-color complaint, it appears that BlueHost suffers from what we like to call the sticky auto-renew button. It appears our users have had a bear of a time turning off the auto-renewal of their accounts, leading to many unwanted charges. This would not be such a problem, but it appears BlueHost is somewhat reticent to rescind these charges.

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Customer Support Complaints

bluehost complaint

Begging for Answers: Sadly, this is a complaint we see rather frequently in the world of shared web hosting. It appears that BlueHost is somewhat slow to respond to users with severe problems, requiring the user to continuously harass the host into giving them a straight answer or solution for their problems. We like to call this “begging for up-time.” But cute names aside, it’s still not a selling point, and we’re quite sad to hear reports of this emerging from BlueHost.

Lack of Information: In terms of dealbreakers, this isn’t an huge one, but it’s still quite troubling. It appears the second largest complaint amongst our users against BlueHost’s technical support is a general lack of information. It appears the reps will often leave the user out of the loop, even while fixing their problem behind the scenes. This is a troubling way of doing things, especially when a site is not functioning—or worse, has disappeared entirely without a word or trace of where it’s gone.

Functionality Complaints

bluehost complaint

Unlimited Just Isn’t: We feel like putting up a billboard somewhere about this. With almost every shared hosting provider we’ve exposed, it appears that unlimited service complaints usually just aren’t. In most cases, the user stretches too far over the capabilities of the server, and is then slapped with an “unreasonable use” warning. This warning usually comes with an added fee, meaning all that free and unlimited space simply doesn’t exist. Sadly, BlueHost appears to fall trap to this failing as well, and though we understand the limits of physical hardware, we do want what we’re advertised.

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Sudden Deactivations: In what we like to call the big-brother effect, it appears that BlueHost will, at random, deactivate your account claiming a violation of terms and conditions. The root cause? Based on what our users say, it’s very likely high traffic volume. We can’t say for sure, but there’s certainly something fishy going on here.

Stability Problems

bluehost complaint

Freezes: Oddly enough, we haven’t seen many complaints about a lack of up-time. Rather, we have seen complaints that the site will often freeze up, often for whole minutes at a time. Still, this is a leg and an half up from most other shared hosting providers, and we can’t say it’s entirely a deal breaker.

So there you have it! All in all, it appears that BlueHost is, after all, quite a functional web hosting provider. Most of the complaints we’ve seen have been small, and though there were a few larger—and quite disturbing—issues, BlueHost may yet be as advertised for the most part. Still, we strongly encourage you to always check our written user reviews before making a purchase, that way you know exactly what you’re getting yourself into: And even if you don’t, you’ll have a much better idea.

Visit www.bluehost.com for more information.

Check our 400+ customer-written BlueHost reviews.

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10 thoughts on “BlueHost: Common Customer Complaints

  1. They require you to change your dns entry to their ip address before the web site can be assigned on their servers. After I have done this it has now been 3 days and it still cannot be assigned. Tech support just says it cannot be assigned at this stage and they are looking at it. No reason or estimated time to fix

  2. I regret every moment of Jan 2014 till now , why i came to host my sites on Blue Host. to Start with They use deceit at every step of the business from advertising and to their existing clients.
    Blue Host normally kills his Client in the middle, where the client ha s done so much work on his sites and 3 or more months are passed. So He cannot get any refund or move to other honest Hosting Companies.
    So they blackmail will start like we have to deactivate your account as you have exceeded the no of files or data or some other things which they never made clear when they used the word unlimited to lure and kill you.
    There will be no support doesn’t matter how many tickets you activate or phone calls you make. Now they caught the fish and it is killing time, So you keep hoping for support but nothing will happen and your site will be down for days, weeks and months.
    After few weeks they will throw the bait at you which will be to pay them more money for higher level of hosting created,
    But it would nevr say or guarantee what that money will actually do.
    Believe me i a hav ebeen a victim of Blue Host Hosting, I speak truth, Do not fall into their trap of misleading advertising and bogus sites made by blue host advocating their hosting to b ethe cheapest and best,
    Blue Host is the dirty shark in the Hosting Arena.

  3. BlueHost has deteriorated entirely… technical support is next to impossible to get on the phone. Billing the same.

    Once this was a fine hosting company. No more. Thoroughly out of control! Any problem a webmaster can have he’ll have with bluehost.
    Seriously looking elsewhere for hosting service.

    BlueHost sucks!

    Michael Enfield, Creative Director: http://www.michaelenfield.com

    Anna Karewicz, Leed Architect

  4. Bluehost is absolutely somewhat for sure rude.
    I installed piwigo Gallery from their cpanel and uploaded pictures to it
    it gave me some errors which while I was trying to fix it they took down all my domains under the terms of service that I was effecting the server performance. When I spoke with them the tech said I needed to search all my scripts for the problem and he said “I am not a web developer nor do we offer that service. You need to get with your developer and address the issues regarding your account” when I explained I was a web designer he said “if you are a web developer then you will have no issue accessing your sites files from file manager and addressing the coding issues present” I explained I did not write any code I just installed the product they offer from their cpanel. I then later said I wish to speak to a technical person who knows web design etc. his reply was “You’re talking to a web person that knows their stuff. however I am not responsible to fix the issues on your account” I then quoted his early statement that he was not a web developer and he disconnected from my help screen chat.

  5. In August 2013 I found some strange malware in my text files at bluehost; a javascript downloader that thankfully didn’t work but in any case broke sites. I grep’d, restored from backup, trawled access logs (nothing remotely suspicious found) and moved on. Later I came across this: https://drupal.org/node/2057413 in which many simultaneous blushost users complain of exactly the same malware at the same time – it seems the attacker got into bluehost’s servers, not in through our sites. I decided to email bluehost and inform them. In reply, I got a satisfaction survey.

    Today, a week or so after I emailed bluehost, my account is disabled, because of “malware”. I received NO email, I heard about it from a client. Even my SSH access is disabled, rendering it impossible for me to even fix the malware issue.

    I was given a telephone number, not much use in the UK cos the guys in UTAH were still asleep apparently. Raised a ticket 2 hours ago which has so far been ignored.

    I’ve spent all morning moving important sites – thankfully I can still download gzips from the cpanel, albeit slow and infuriating. I’m in the middle of an important deadline, so extremely p***ed off.

    There wer 2 ways of dealing with the issue:

    1) inform me of the malware and ask me to deal with it. Would have taken 20 minutes
    2) suspend my account and don’t even tell me. Render it impossible for me to fix the malware issue by blocking my SSH access.

    Obviously shared hosting is never to be recommended. but wow. Just wow.

  6. Basil Trotman says:

    Seems like they don’t really care about anything! I just signed and referred two customers over two months ago. Inquired about when the commission would be paid and was told anytime between the 16th and the end of the month. Well it is now some two months after and no commission, no correspondence. Is this seriously how they treat customers and worse, affiliates? This company is horribly inept.

  7. Blue Host – Worst Hosting Company of ALL Time
    they shut down my site because they
    erroneously believed I was phising.
    I lost data and emails
    at 16:40 I had an engineering based site
    at 16:41 I was off the internet without so much as a warning
    They didn’t do anything to communicate or allow me to fix the problem
    Do you want to risk ALL your Data ALL Your Hard work lost in less than a minute

  8. Steve Balliett says:

    I am stunned that a hosting company would even consider deactivating an account unannouced.

    For high traffic?

    Yikes! What’s next? Prescreening applicants before accepting them as a customer? Sheesh.

    Oh well, so much for depending on the promotional words of any company.

    Looks like the byword for today is “Buyer Beware”.