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customer service

Bouncing Back from Bad Web Hosting Reviews

Your web hosting customers have more ways than ever to let everyone know exactly what they think of your services. While getting a good review can make you feel as…

Web Design Problems: FOLLOW DIRECTIONS!

Web design is essential to every business. There are some incredible web designers out there. both as freelancers and members of design studios, they create wondrous sites out of little…

5 Steps to a Better Web Presence

I deal with a lot of startups and while the owner(s) are creative programmers, innovative app developers, savvy business people or brilliant tech nerds, they know nothing about marketing their…

Are YOU a Bad Customer?

It’s no surprise that as part of our human condition, we either do not see or rationalize our own bad behavior towards others. We will not take the extra twenty…

Understanding Enterprise Support

Perhaps Erasure’s “I loved to hate you” song is written for the enterprise support. We can’t do without it and also we can’t do much with it. In order to…