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Zopim Live Chat launches reseller platform for webhosting companies

Yesterday (August 2, 2011) Zopim announced a reseller program enabling web hosting companies to resell Live Chat to businesses around the world. Authorized resellers will be able to sell and customize Zopim for their customers, creating new revenue opportunities instantly. “Zopim has built a live chat product that is valuable for businesses selling online” says […]

Enticing Traffic to Boost Online Sales

Enticing visitors to your online business website is not as easy as the seasoned gurus make it appear.  Even novice entrepreneurs know in order to derive potential sales, it’s essential to attract and hold visitors’ attention on your site’s landing page for at least five seconds to be considered successful.  Often it’s impossible to get […]

34SP Makes Improvements to Customer Support System

Last week, 34SP.com, a UK-based web hosting provider, announced the deployment of the SmarterTrack customer support software.  The firm will be using the application to deliver service via ticketing and live chat to its fast growing base of customers.   SmarterTrack offers many great qualities but one of the main reasons 34SP.com elected to use the […]

Three Methods for Better Customer Relations

Any online business owner understands the importance and complexities of customer support.  The process of fielding customer inquires, getting a staff member to follow through on them and making sure the issues are wrapped up properly is a time consuming and costly task.  A thorough support system requires many elements and this article will introduce […]

Improving Customer Relations with Live Chat Support

It is important to have every edge you can over the competition in today’s highly competitive business environment. Internet technologies have matured and because of this, online shoppers have come to expect more from online sellers. In a fast-paced virtual world where almost everything has become automated, having the ability to wow your customers with […]

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