1and1

We purchased a small VPS and maintained it a couple of years. We are very happy to migrate to another provider due to lack in basic functionalities available everywhere. For instance in the backoffice there is no button to restart the server. To restart it you have to phone call them, they will activate the 2nd level support, and at the end after some hours your get the server restarted. In general the assistence is really poor. I would say a nightmare.

1and1 starts good! The first year is very good! But then you realize that there are strange invoices on your accounts. In my case, I've charge for something that says "1&1 Extended php 5.5 supprt" twice and each time about 21 CAD, and the silly thing was that I don't have any php website! They still refuse to return the money. Another problem I have with them is the long response time to emergencies! The emails I've sent almost took 2-3 days to get back! I strongly recommend you go for other providers who understand the customers need and are willing to help them when they have problems and who doesn't intend to pull money from your account without your permission.

I have been dealing with 1and1 for over 2 years and I have got nothing but disappointment. First their hosting servers doesn't work with Wordpress. I installed my old website from old provider to 1and1 and it screwed up everything. i can't update dataabse, cannot add themes, cannot add new articles or anything. When I talked to customer support they clearly said they dont support wordpress. Also the file space is locked so I can't create database or files. So I was stuck with the old website without any updates neither I can change theme. Second thing I have web package tied with one domain. But I do have 2 more domains registered with 1and1. So my 1 domain and hosting package expired yesterday. Unfortunately I come to know that because the package is expired and the other 2 domains were in that package (which I had to transfer because I wanted to tie those 2 domains to the websites I created under the hosting package, 1and1 policy) now even though my other 2 domains have like 6-8 months of validity they are also canceled because my package is canceled. Which is the most ridiculous thing I can hear. Now I cannot transfer any of my valid domains or expired domains. My data is gone which I cannot retrieve and to do this all I need them to renew domain and web hosting package. I don't understand how they are still in market. I would rather switch to AWS. Even if they charge high at least they are transparent about it.

Signed up for 12month min contract, and cancelled after 12 months. Infact i had to cancel multiple times because their online cancellation is just a ploy and you then have to ring up "for security reasons" (even though you cancel via secure account). Anyways when i rang up they didnt ask a single security question, but said they have cancelled the account. i even got an email stating the contract was cancelled. Anyways they continued to bill me for the next 3 months, i managed to get a refund for the 1st month, not the 2nd and then i cancelled my recurring payment before they can take money for the 3rd month (since cancelling). They then sent me an email saying that i owe them money. This btw is after numerous emails of me complaining. Anyways i rang them up and they reckon the cancellation was set for 1 year in the future! haha yeah right! I explained to them i have confirmation its cancelled and they agreed to then cancel the account (for a second time?) and then wipe the account balance. I recorded my phone calls because i dont trust this company and i dont want debt collectors putting a default against my name. I googled 1&1 and turns out LOADS of people had the same issue as me. One guy even sued, and another guy created a website complaining about them. Honestly these people should be reported to trading standards!

We signed up for a year at a low rate but were advised mid way through we had been put on an alternative contract and the price was increasing. We complained and were told there was another six months to run, yet the next payment went through at the higher rate AGAIN! Our yearly contract seems to mean nothing to them - another complaint has gone off today but it's like banging your head on a brick wall - so - avoid like the plague - we didn't even have a choice of the new contract initially! We've since been offered another contract but they insist they can change it midway through the first contract and to what price band they choose.