1and1

Don't give your credit card info to this company. Support is minimal. Avoid!

avoid from this provider

Tried to set up an account, it charged me but never emailed me,i called immediatly and was told it takes many hours, not the 5 minutes thier own website claims, so I left it there, contacted the next day and chat rep was unhelpful, said the account failed and i should receive money back, i wait to see if that happens. This poor customer service leaves me wanting to try with another company..

(BEWARE) Don't hesitate to file a complaint against 1 and 1 to the Consumer Financial Protection Bureau (CFPB). Under the for Unfair, Deceptive or Abusive Acts and Practices (UDAAP). My opportunity to renew the domain promptly due to the confusing 1 and 1 massive flooding of Marketing/Junk/Advertising emails sent to my billing email box; made it extremely challenging to distinguish essential billing emails from junk. An influx of marketing email from 1and1, definitely hindered my ability to made payment; due to new card had been issued with an updated expiration date. After all, was said and done the wanted to pay a whole lot more to reinstate the domain and they then ridiculously hiked the price of the domain up so high that I let it go and now the domain is bidding for $ thousands of dollars higher online. Should any of you experience this please file a complaint with the CPFB with the UDAAP in mind. I had already asked them Countless times prior, to stop the advertising/ marketing email from them precisely because I was getting confused and they failed to do just that, and the results ended up with me losing a domain I had for nearly two decades. They blamed the mishap stating it was my fault anyway. I felt the deception of bait and switch for a higher rate. So please, if you experience this please file a complaint through the proper channels. Understand the UDAAP laws.

I've used 1and1 for years. I was going over my plan and found they had charged me over $300 for 8 months of hosting! They added on support pgms and scanning pgms w/o my knowledge or consent - after I specifically told them not to. No wonder they make money! If they do this to even a %-age of their clients, it's serious money. This is supposed to be a low-cost provider, but $300/yr?

Good servers, appropriate support. Good uptime.

I would give them more stars if I could. They fixed my stubborn site and got the security certificate loaded. They were nice to me and answered all of my questions!

They recently moved the customer service to Philippines. I must say that they are very unprofessional, disrespectful, and very poor English speaker. They hang up on you, let you repeat yourself 3-5 times to understand you.

My horrible experience involved unsuccessful efforts to cancel my account before the teaser rate expired followed by them turning me over to collections. Over the last year I acquired three domains with hosting through 1and1. When I was notified that one of the hosting contracts was due for payment soon (with massive fee increase), I saw that they offer no means to cancel the service through the website. Therefore, I emailed them to request cancellation, and removed my credit card payment. They continued to attempt to process the payment, and when it failed, they sent my account to collections. I then called them, and was successful at getting them off my back, but in the process they took ownership of my domains (even the ones that had not expired) and now they're trying to sell one of them for over $1,000. On trying to resolve the domain ownership issue, the customer service rep was short with me and disconnected the call. I've since been looking at other companies and found much better alternatives including an ethical approach to business and much more user friendly control panel. Don't waste your time with these guys.

I've been trying to reset my password for over a day now. We haven't once received the email to reset it and I've rang up and spoke to their customer service who keep telling me they have sent it. They can barely understand me and sound like they don't know what they are at. So frustrated becuase I really need to log in so that I can change DNS settings!!!

My experience was awful. DO NOT TRUST THEM TO GIVE YOUR PERSONAL INFORMATION. I am the webmaster of a website I created an account for my boss 3 years ago with my personal info but with his credit card info. I stopped my job there and after 3 years suddenly I had a call from NCO FINANCIAL COMPANY that I owe some money to 1&1. My boss passed away and his credit card has blocked no one from 1&1 called me to ask about the payment issue. They gave all my personal information to NCO Financial company and because of some dollar, they wanted to ruin my credit score. The guy in NCO financial company was really rude and he talked in a way that I am a thief. AVOID THIS COMPANY IF YOUR CREDIT SCORE AND YOUR PERSONAL INFORMATION ARE IMPORTANT.

The worst company I've ever dealt with, not just for hosting or email providers, any company anywhere in the last ten years. Yes it's a ranting review. But these guys are terrible. Super unhelpful customer service, awful email which goes down every two minutes, horrific dashboard and interface. I'm begging you all to use anyone else.

Any customer service requests I've made have been start to end resolved in about ten minutes. They were simple requests, granted, but it was really nice to have them show me the answer, without having to get transferred a bunch of different places or wait too long. They've also been pretty transparent about plans and such, and you can get hosting for a dollar a month for a year.

I used to ordered VPS with them which was never delivered, I spent hours on the phone and tons of stress. Now in the company I work they use 1and1. The experience is horrible. We have app which relyied on FTP and Crone. Recently they made some changes and of course they not gave any info about it. Our app totaly collapsed as it couldnt work on new set ups. Horrible service.

Horrible support, you need to wait for emails 48h the only option you have is calling them. No live chat at all and very poor and sluggish control panel, not user friendly at all, a complete mess!!! SAVE YOURSELF TIME and go with the renowed companies like namecheap or fastcomet where support is within seconds!

Don’t get fooled by their offers, they will try to scam you whenever they can, and if you don’t pay, you will have debt collectors chasing you!

The control panel works very poorly. Horrible lags. About the support team - no comment.

Most fraudlent company I ever seen.

They will take money for services not provided and you will have to fight to get any small amount of compensation. Absolute shitehouse.

Wouldn’t recommend to anyone/anytime. Run away as fast as you can

Hi, I’ve been a customer of 1and1 for around 15 years, ever since I was an undergrad in college. I’ve been with them so long that I registered my actual name.com with them… yeah, early days of the internet. I used this to host a small site about my personal coding projects and eventually research papers about my doctoral studies in computer science. I was so loyal and happy with this company five years ago after I finished my PhD and started my own company that I even bought a second hosting package for the company’s website, which I never bothered to de-activate once my company grew to a size that it needed its own dedicated servers. Anyway, for the first 13 or so years they were fine and I got so complacent that I stopped noticing their name on my credit card statement. I just assumed it was legit. Then about two years ago something changed and they started adding bullshit charges to my account. Some nonsense about legacy PHP support (i.e. software they install on their servers) that somehow requires an astronomical monthly charge and I have to actively opt out of if I don’t want it. Now I’m a computer scientist myself and a business owner in the tech space, so I can confidently say that this is bullshit. Every server on earth has software installed on it in order to function. Charging an additional monthly fee that users never agreed to for having software on your servers is a scam, plain and simple. To really highlight how ridiculous this fee is, I wrote my webpages from scratch in notepad using HTML, Javascript and CSS. Absolutely no PHP anywhere. They were forcing me to buy a service that they technically weren’t even giving me because I didn’t have any PHP to “support”. Now, I’m a business owner myself and I personally appreciate my customers and the money they give me, therefore I try not to treat them like garbage. So, the first thing I did was call 1and1 support line expecting a helpful person who valued my decade and a half of loyal business to offer up an apology and make everything right. Yeah, that didn’t happen. Instead I got a condescending Indian man who kept assuring me that everything was my fault, that I’m an idiot who didn’t bother to read the fine print and that there was absolutely nothing he could do to help me in any way other than to at least update my account so I’d stop being billed for the fake PHP thing. Yeah, that didn’t happen either. The next credit card bill had the same charge on it. I then logged into my control panel and updated all the settings myself to turn off the PHP thing. I saved my settings and figured that was the end of it. Yeah, that didn’t happen. A couple months later I checked my CC bill and sure enough, PHP support fee! At this point I decide that 1and1 internet no longer respects or values me as a customer and I decide to leave them. The one issue is that they controlled my personal name .com and I actually really wanted to keep that. In any case, they claimed that they allowed domain name transfers, so I went ahead and bought an account with Namecheap and paid them for a transfer. I went on 1and1, turned on name transferring and got the transfer code. I then entered the code into Namecheap and waited… nothing happened. Tried again, waited a few more days… nope. At this point I figured my domain was just a casualty of 1and1 and I figured I’d just cancel my account and move on with my life. Yeah, that didn’t work either. At this point it was becoming very clear that 1and1 had no intention of letting me leave, so I called my credit card company and told them what 1and1 were doing and requested that they not accept charges from 1and1 anymore. Boy was that a mistake. Now 1and1 who were so incompetent and negligent towards me for so long now all of a sudden jumped into action and sent my credit card lots of legal documents justifying their stance and making the case that I was a deadbeat trying to screw them over. In any case I lost that battle and got to enjoy lots of drama with my credit card company… yay. At this point my credit card was a few months away from expiring so I figured, alright, I’m never getting my money or my domain name back, I’ll just let the damn thing expire and then at least these people won’t have a way of taking my money anymore. My expectations had dropped so low at this point, that’s what I considered a best case scenario. Yeah, that didn’t happen. I got a physical letter sent to my home. 1and1 is sending a collection agency after me now… I’ve never had a collection agency come after me and I don’t even know what the consequences are if I ignore these letters. Will people physically come to my home and bother me? Will they somehow ruin my credit score? Anyway, it was a $57 charge so I just figured I’d pay it to end this nightmare… but then the same collection agency sent me a second bill a few days ago. It looks like 1and1 is planning on continuing to charge me monthly through this collection agency forever. I can’t believe this is happening. It’s like a financial rape scenario and I’ve never experienced anything remotely like it in my entire life. 1and1 won’t allow me to leave, they’ve completely taken away my choice in the matter. They’re fucking me but it’s my word against theirs and it’s impossible for me prove what they’ve done, so they’re going to get away with it. At this point I’m wondering if I need to go to a lawyer and sue them… which is insane given what a small amount of money this dispute is over… I just don’t know how else to get 1and1 to stop their extortion. The one and only thing I can say to 1and1’s credit is that after the failed credit card dispute a few months ago, right when I decided to just wait for the card to expire, I left a warning to others on this website warning them about the BS PHP charge and to my surprise, Tara did respond with an apology and 1and1 did send a refund check to my house for about $150, which was the overage charge for one of my two accounts. I invite Tara to make this right… otherwise I think I need to start calling lawyers.

It is very hard to cancel the contract . Stay away if you don’t want to stay with them entire your life

The customer service is unbearable! They don't know what they are talking about! The advertised fees are doubled instantly and I had to call them so many times to get my website up and running! Probably the worse hosting and domain company ever!

1and1 offers the best value prices I've seen, and I've also been very happy with their service. They've been very prompt in responding to concerns and responded very well.

Consistently terrible. Easily the worst hosting company on the web, and possibly the history of humanity. From terrible custom service, to awful incompetent technical support and inconsistent server behavior, you can bet if you do anything on your 1ana1 space, something will go wrong and it will take up to an hour on the phone to maybe get a resolution