1and1

horrible customer service. Scam.

A year ago I had the misfortune of registering my domain with 1 and 1. They approved the transaction and registered my domain. After some issues with the site I set up hosting elsewhere. 1 and 1 didn't actually process my payment for a month and didn't send a notification or call. I logged in to find the issue and updated my card again carefully, the same card i use all the time. They couldn't accept a manual payment and they sent the issue to collections. A year later, I have spent hours on the phone with them to try and get my domain renewed. they removed it from the admin panel so i couldn't renew it. each time i call the same number and get different security protocols or none at all. I get a different answer half the time if the line doesn't get suddenly disconnected. now they insist that I pay thru paypal and can't process my order for 2-3 business days. That means my site will be down all of that time. these guys have more issues than I have ever encountered with a single business by far.

I took out some "cheap" hosting with 1&1 for a personal project and like many others in the reviews found myself paying vastly marked up prices for services I did NOT want. Their customer support is appalling, they refused to refund the money they had taken and when I cancelled my payments they sent a debt collection agency after me.

This used to be a fantastic company. Since there rebranding they have gone down hill fast. They no longer have any interest in customer service. I placed an order earlier today after some time waiting I called to see what was going on. First I spoke with Mylene, who told me I was not entitled to any sort of customer service till 1&1 generated a "Customer Number", after explaining that I had been charged already, There fore i was a "customer" she insisted that by there policy I wasnt till THEY decided I was. After calling the "Sales" department, I was transferred to a "Micheal" who spent over 5 mins silent, I wasnt on hold I, he was just silent (Now I work in customer service, most companies have a rule that there can be no more than 10 seconds of dead air) When I finally asked for a refund, he acted like he was doing ME a favor by even looking in to the account. Again when I asked to speak to a supervisor, I was refused that request.

1and1 hosting provided little capability (no content management, outdated templates, and no database support) for a decent amount of money. For a non-profit social club, it was hard to justify the cost for the capability 1and1 provided. When we tried to transfer the domain, they took every second of time they could to transfer the domain that delayed the launch of our new site. Every time I called customer service they gave conflicting information and a manager was never available. I do not recommend 1and1 for anyone who needs assistance building or maintaining a site beyond basic HTML pages.

Scam. They have the worst customer service ever. Nobody picks up the call and when we say termination of contract they suddenly disconnect;

Can I rate lower than a one star? To make a long story short, this company wrecked my website. Their backup service went down and when called for support the agent went into my site after they realized that their service was down and pulled an old file I had on the server and reinstated that as the website backup. I canceled the service and then they renewed my service on their own and sent me to collections for a new year of hosting. When I called to tell them I'm not renewing. They told me I can't just cancel. They felt that I owed them the money. I asked to speak to a manager they put me on hold indefinitely. Avoid working with these scam artists

They get you in with some low priced deal and then add a bunch of stuff you didn't order. Charge you hundreds of dollars. When I refused to pay for what I didn't order they sent me to collections. Don't ever use this company.

For the past 18 months their SMTP servers have been blacklisted on and off. That means much of mail email gets returned and I have to use my gmail address not my business address. If you want a domain with email, don't use 1and1.

If I could give negative stars I would. I deactivated my autorenewal and cancelled my domain. They still took money from my account anyway and bounced my bank account. And then when I called, after keeping me on hold a stupid length of time, they ARGUED with me over whether or not I deactivated my autorenewal. In the end, I MIGHT get my money back but they certainly will not pay for the mistake of overdrawing my bank account by taking a fee they were NOT authorized to take. Do yourself a favor and DO NOT sign up with these people. They are a rip-off.

I've used 1and1 since 2006. In the beginning it seemed reliable and worked well with my software. About a year ago my websites and blogs crashed and I had to redesign the entire site. I was having over 1000 hits a week on the site and lost all of them, Technical support was not helpful. I couldn't resolve anything online and Phone conversations were long and didn't solve my problems. Avoid these these guys.

suggest, never do hosting with 1and1.. In need of help on server side, after little communication they will just hang your phone and left you with problem and you cannot do anything. My website had outofmemoryexception. I called them, they didn't sort out my memory limit instead hang my phone. Go for another hosting. Don't even think about 1and1 hosting.

DONT use 1and1 domain service. Once you registered, 1and1 will send you an email request for email and id confirmation but 1and1 email was being disabled by gmail because it contains content that's typically used to steal personal information. Gmail disabled 1and1 completely and you wont let you respond even if you wanted to. 1and1 then gives you 14 days to respond to their email otherwise they will disable your account. I requested for the questions to be sent via text message to my email but they refused and gave me their phone numbers which was not contactable from Australia. It has been extremely stressful to deal with them and they have bad customer services. I finally made another payment to get my domain transferred to another provider but it could takes 2 months for the domain to be released by 1and1. 1and1 is NOT reliable. Stay away from them. Or you will learn a valuable lesson like me.

To activate your domain & hosting they want your driving license and passport. This is truly terrifying, especially since all I wanted to do was host a wordpress blog on the importance of freedom of speech (otherwise a society is too afraid to tell the truth which has disastrous consequences for civilization as a whole). The fact they want to put you on some Stalinist database should send shivers down anyone's spine, a hosting provider should give you confidence and assurances to protect your freedom and anonymity online. Pros: They refunded quickly. INGSOC!

I constantly struggle with 1and1, technically they are a zero, their own server and site keeps shutting down and I experience issues with my domain and website all the time! As for their customer service its terrible! 10 out of 10 times they offer no solution to your problems, when you request call back they often do not call you at all and when they do the call quality is awful you can hardly understand what they are saying and i have the feeling that the technical support have no basic understanding about IT, webhosting etc. Recently, someone stole my 1and1 account details and they set up 2 additional account using my details and my payment info through paypal so I got numerous unathorised payment coming from my bank account. When I contacted them they told me that due to security reasons they cannot disclose who stole my details and who keeps stealing my money using 1and1 services. I cannot believe that a company like this still exist today!!

Absolute rubbish

Hey, ordered a wordpress service from them, paid (thought that I did), they cancelled my order, as I was "outside of the U.S. at the moment I placed the order". Also, they did not notify me of the cancellation at all!

Horrible customer service. Poorly trained reps. Do not recommend. CSR had me on hold for over a hour while he talked about my billing with someone that new better then he came back and told me that he gave me bad information. Horrible company.

Service at a very poor level, not returning money, no basic customer service, require unnecessary documents that make it difficult to work. Do not choose this company.

Unfriendly interface, chaotic domain management for external domains, showing DNS and nameservers, in BETA, ... setting new domain takes ages, showing "Setting up"... Things which suppose to be done in seconds takes ages here. Support available only on UK phone. Simply awful...

2 times sent them call request and nothing..

I own my domains. I can take them where I want. In fact thinking to not renew some of them. BUT, why would I want to pay you that amount? I wouldn't. I will go elsewhere, or just hang on to my domains. Thanks all the same! But no! The above is what I wrote to them - to me, what I wrote - says Hell no - I do not want this. According to 1 & 1, it actually says - YES, sure I want to renew. Why? They say because I did not use the single word - cancel; thus, I want a contract with them. I signed up; and was excited. BUT the software for the web page kept hanging up. So, I never went back, when the software wouldn't work. In fact - I thought, oh well - live and learn, BUT won't continue with them. Then out of the blue, I get an invoice, not a renewal notice, an actual invoice. Then they sent a second invoice. This is what I replied to them. They have a collection agency after me, to get money. In other words, they are forcing me to renew a contract, or they will come after me for money! Black mailed into a contract! That makes for good sales!!!

The agent stopped talking to me in the middle of the conversation. After repeating the same thing over and over, he simply stopped talking. I could hear him typing, coughing and talking to his colleagues. But after repeatedly saying "hello" I got no answer and finally hung up. I have never experienced such bad service. Unacceptable at all levels.

One of my team members, purchased the domain name deadlyfit.com. We no longer needed that domain name and did not verify our email address. In fact, that email address was no longer in use. They had sent a message through our account saying that the domain, deadlyfit.com, has been deactivated This message was sent on 07/01/2018 2:14 AM EDT Time 18 days later I I received an email that a payment was charged from my Paypal account; for $83.88 USD for a “Set Up Fee” even though my account was deactivated 18 days ago by them. I proceeded to email them. Their typical response was " we are sorry, please call this number to resolve this" and they give me a number which doesn't work. I told them it doesnt work and they keep giving me the number to call and are not refunding me the money after a month of trying.

Really bad customer service. Just says the same thing back to you each time you ask a question.