1and1

Worst company ever. They still charge my credit card but I remove all my accounts there. Cancel their services is horror.

Firstly, I purchased 5 domains all at promotional prices, shortly after I received invoices requesting the full price for each domain, the money was then deducted from my PayPal, eventually it was refunded. Secondly, I emailed customer services requesting them to cancel all the Free Trials that were bundled when purchasing domains as I didn't want to spend any more money with them. This resulted in my complete account being cancelled, including the domain registration and access to my partially built website. After emailing customer services they finally reinstated my domains after 7 days but have tried to charge me full price again. Now I have informed them I have revoke payment rights from my PayPal account all emails have stopped and my account threatened with closure. Utterly ridiculous company with uninformed customer service reps who refuse to read customer files or anything that has been sent to them. Don't be taken in by the cheap price, you get what you pay for! The dispute continues...

Horrible customer service. Left them an over a year ago to godaddy. Apparently I didn't follow some cancelation emails that I was meant to follow after I requested cancelling the account online. In result have been passed to debt collectors. After I have spoken to 1&1 confirming ill pay the outstanding bill and asked for the confirmation that once they receive the payment they will cancel my account that i don't have for over a year. The lady I spoke to said she will do so but at the end she didn't. In fact they have obtained my new card details from the money collection agency and made another payment without any authorisation of my behalf, illegally. The cancelation lady hanged up on me whilst I was arguing my case with her after this illegal deduction of my money. Run, run and run from them. Cancel with your bank any authorisation of the payment with this company. As they do so illegally.

Don't phone up to do any cancellation, it's a scam. They pretend it's cancelled but in my experience instead of cancelling they put price up and renew for a year. If you phone up you have nothing in writing and you're basically lamb to the slaughter in terms of them sending debt agencies after you when it turns out the customer service agents don't action the cancellations you request. Hope they go bust.

They locked my account saying i submitted fake contact information after payment . If any information aint correct wouldn't a regular company ask for me to edit or change? Please refund my money Thieves!

I'm getting an unclear error message when trying to edit dns settings: "Data Loading Failed Your data could not be loaded. Retry" This gives me 0 information about what's wrong. Been on hold for 25 minutes and there is no email contact form on the site. The site is so unintuitive and slow. As a noob in setting up hosting and domain names, I constantly feel lost as the site gives no feedback. It took me an embarrassingly long time to realize some changes take time to implement, as I kept refreshing and wondering what I had done wrong.

I opened a contract with 1and1 for a dedicated server (about 230USD / month), using a RAID drive to protect my data, I started a business on this server for a long time, about 100 my clients, they were kept their company data on this server, such as users data, accounting data, web application files, databases and emails and... Then suddenly my server was not reachable, We contacted 1&1 technical support, they checked issue and find out server got HDD failure and there is no way to fix this issue, there is no backup, also their RAID configuration did not work well. They just said: you got hard drive failure and we can replace new hard drive for you and re-image server, like fresh dedicated server, it means my data and my customers data lost!! . (about 100 important customer with very important data), during this time all websites are were down, all emails lost and also each day we lost new emails. Its hard drive failure (HARDWARE ISSUE), not software, as you know dedicated server customers do not have access to hard wares, HDD of my server got hardware issue (maybe platter or drive controller issue), but they said: "Its your problem, not from us!" I told them, How I can access hardwares of my dedicated server to damage them?! Do I have physical access to your data center?!!!!!! But they said: We can only replace new hard drive, it means you lost all of your data. At this time, my clients called me, and they asked me why their sites were not available, why the emails were not available, and I could not do anything to solve the problem. My clients made legal complaints against me (for the problem that I was not guilty of), and they applied for financial losses. When I found it , 1&1 did not care about this issue and they look so ordinary and do not sympathize with it, I tried to research about this issue and seems, there is high chance to fix HDD failure issue with HDD REPAIR COMPANIES, because it may simple issue with platter or hard drive controller or etc, So I offered 1&1: "I will pay for this damaged HDD (HDD COST + Shipping COST), then just send it out to the hard drive repair company". Here is their reply: """ Regarding your data recovery concern, after further review it has been determined that 1&1 has followed the proper procedure regarding hardware maintenance as it pertains to hard disc failure, and new hardware has been provided in its place. We regret to inform you that it will not be possible to accommodate your request to send 1&1’s physical hard drive to a third party for further analysis. We appreciate your understanding in this matter. """ They did not help to fix this issue, me and my customers lost important data with financial losses, My company got bad credit. I do not recommend 1and1, they will not help you in case of emergency issues, they look so ordinary and do not sympathize with it. Hard drive failure is data center side issue (its out of customer access), but 1&1 did not helped to recover data, 1&1 also rejected my offer "I will pay for this damaged HDD (HDD COST + Shipping COST), then just send it out to the hard drive repair company", my problem could be solved with this solution, but 1&1 rejected this solution too.

DO NOT PURCHASE WITH 1&1, THEY SELL YOUR DETAILS!! I have had no end to spam emails and foreign phone calls trying to sell me stuff! I'm at the point I'm looking to change my number I've had for 10 years it's got that bad! You've been warned, do not use this company!

I had signed up for web hosting with 1&1. For unfortunate reasons, I canceled my account within the next hour. Ever since that I have been trying to get a refund, and I have been getting the round around. This is ridiculous. It has been over 2 weeks now! No one answers there phone calls. I might as well, report this to the FCC as well.

I was with 1and1 for nearly 15 years, ever since they moved into the USA. I became accustomed to ignoring their name on my credit card bill, because for the first ten years or so they were a great hosting service. I recently noticed some odd charges from them and started looking into it. Turns out they overcharged me about $400 over the past 18 months with BS "extra" software that I never approved and frankly, isn't even compatible with my website. When I called their support to get things sorted I was expecting an apology. Instead I they just added insult to injury and told me it was my fault, because they sent an email (among the 10 promotional emails they send out per month) at some point warning me that if I didn't check a box in their control panel, then this monthly $20 charge would automatically kick in. This is like going to McDonalds, ordering a big mac, giving them your credit card and then getting a big mac, a milkshake and a receipt for $100. Then when you ask them what happened, they tell you that McDonalds has a policy where everyone buys a $97 milkshake unless they explicitly tell the cashier that they don't want the milkshake. Then when you explain that you're lactose intolerant and can't even drink the milkshake and would like to return it, they tell you that you're stupid for not reading the milkshake policy that is written on the ceiling above the third stall in the men's restroom. I'm guessing what they're doing isn't technically illegal, but it's definitely the shittiest thing any business has ever done to me... ever. Their service is already 3x the market rate, but I was planning on sticking with them forever out of loyalty and laziness. They just lost a lifelong customer.

I can't setup a simple domain, I can't contact the support, I can't cancel my account! Very bad!

Unintuitive user interface. Promised promotional discount upon sign-up but instead to charged full price. Not recommended.

Warning Do not give your credit card info, they keep asking me for my credit card info on the phone in order to activate my acount and they don't want to get paypal .

AVOID LIKE THE PLAGUE. SITE DOWN 3 DAYS. THEY HAVE NO IDEA WHAT THEY'RE DOING, CAN'T PROVIDE EXPLANATION. CUSTOMER SERVICE UNREACHABLE. GOT ME ON HOLD 20 MINS. UTTERLY PATHETIC

they just want your money, poor support even my domain still not registered after 10days registration. and they will never reply your email

Our website is down every second day and when you contact, they are not reachable on phone/email or anywhere. Totally useless and cheap hosting provider in the world. I am switching to someone else soon.

in the uk they had recently changed their pricing structure and they had moved the domain up to quite a pricy option. they had sent one single (!) email notifying about the change. and if you had missed that one then the contract was valid. to solve this issue one had to start a new contract, move everything manually and then cancel the old one. if they were able to upgrade everything automatically why do i have to downgrade everything manually. in the end this ended up being a quite pricey story. first year i paid about 1.50 a month, then 5 and now i was supposed to pay 9 a month after a loyalty discount. the thing is: i didn't need all those fancy features they were selling me and i hadn't opted in. a simple, 2nd email to confirm could have been useful from them. now i moved to a new hoster altogether.

Tried to Cancel contract, no "confirmation email" received, no customer support service, AVOID

I had an issue and complaint about it here and on their FB page,, immediately the client's department contacted me to help me resolve my issue. I can now say that I am very happy with the way they resolved my problem! Thanks!

I had a very bad experience on 1and1.com I can't share my domain name because I'm working on an idea. My domain got expired even after they charged me and there was not any single notification. This is very bad. Go for better competitors. This is going to give me a big loss. I am thinking to take some legal action here. Currently domain is listed under premium domain. This is ridiculous.

In June, I called to update my form of payment, and complained about my bill being considerably higher than the two previous years. About 2 weeks ago I started receiving emails stating that my payment was due, I was traveling and ignore them since I assumed it was a mistake. Apparently, they never closed the old contract and LOCKED MY ACCOUNT FOR 2 MONTHS! I called today and spoke to a very rude, condescending rep (Eric). He cancelled the 2nd contract but had an awful attitude when I complained about being locked from my account for 2 months and refused to give me credit for the 2 months I couldn’t use my account. I asked to speak to his supervisor, but he refused with an attitude again!

If your credit card gets denied, even if you've paid for a whole year of hosting, they will drop your website and lock it - making it a HUGE PAIN to get up and running again. Stay away if you like having your site up and running.

See my complaint below for more info. However, credit where due. The cancelation, and refund for unused (I paid in 6 month blocks) time went considerably smoother than I would have expected. There was a minor misunderstanding (refund based off a single invoice, when there were 2 for the same 6 month block because of rate increase), but a 2nd phone call cleared that up and went good from there.

I had 1and1 Internet for over 8 years and just fired them. They deleted our organization's website. Just gone. No notice, no explanation. All the invoices were paid up. Called support and after an hour on hold they said we must have deleted it. No, I can assure you we did not. Internet Archive proves that sometime between 13 March 2016 and 7 Oct 2016 our entire website turned into blank pages. And when I asked about a restore from backup they said they didn't have any backups older than 7 days. I asked to file a complaint and they hung up on me.

Had to purchase another domain due to customer service inability to resolve basic issue with redirecting domain. They claim my domain name subscription was cancelled after the renewal date although this is not the case and got charged for another year plus charges and no cancellation confirmation was ever received. if only 1&1 were as diligent in solving basic issues as they are to charge customers who have not received anything resembling a basic quality of service. Will never use again.