1and1

2 times sent them call request and nothing..

I own my domains. I can take them where I want. In fact thinking to not renew some of them. BUT, why would I want to pay you that amount? I wouldn't. I will go elsewhere, or just hang on to my domains. Thanks all the same! But no! The above is what I wrote to them - to me, what I wrote - says Hell no - I do not want this. According to 1 & 1, it actually says - YES, sure I want to renew. Why? They say because I did not use the single word - cancel; thus, I want a contract with them. I signed up; and was excited. BUT the software for the web page kept hanging up. So, I never went back, when the software wouldn't work. In fact - I thought, oh well - live and learn, BUT won't continue with them. Then out of the blue, I get an invoice, not a renewal notice, an actual invoice. Then they sent a second invoice. This is what I replied to them. They have a collection agency after me, to get money. In other words, they are forcing me to renew a contract, or they will come after me for money! Black mailed into a contract! That makes for good sales!!!

The agent stopped talking to me in the middle of the conversation. After repeating the same thing over and over, he simply stopped talking. I could hear him typing, coughing and talking to his colleagues. But after repeatedly saying "hello" I got no answer and finally hung up. I have never experienced such bad service. Unacceptable at all levels.

One of my team members, purchased the domain name deadlyfit.com. We no longer needed that domain name and did not verify our email address. In fact, that email address was no longer in use. They had sent a message through our account saying that the domain, deadlyfit.com, has been deactivated This message was sent on 07/01/2018 2:14 AM EDT Time 18 days later I I received an email that a payment was charged from my Paypal account; for $83.88 USD for a “Set Up Fee” even though my account was deactivated 18 days ago by them. I proceeded to email them. Their typical response was " we are sorry, please call this number to resolve this" and they give me a number which doesn't work. I told them it doesnt work and they keep giving me the number to call and are not refunding me the money after a month of trying.

Really bad customer service. Just says the same thing back to you each time you ask a question.

First thing you have to be careful about is the hidden fee's and charges that they slip in the background like "virus scanning" that you can't opt out of and they charge you more for then the initial plan itself. they also on initial setup double charged me for which I had to call and abuse them to get it reversed. interface is designed to be confusing like this so it is easy for them to hide hidden charges and etc. be very very wary of this company, their tactics are straight out of the 1.99 signup 50.00 recurring tactics of the adult website industry..

Normally with any other company that provides the same services when it comes to automatically renewing a service and that company does not receive a payment for whatever reason, they just cancel the service. Now with 1and 1, if such a case occurs, they go to a collection agency that threatens if you do not pay, your credit score will be affected. In my case, my credit card had been changed and I was a way in a place where I didn't have good internet access. The next thing I know my Dad contacts me going on about a letter from a collection agency on behalf of 1 and 1 threatening my credit score. On calling 1 and 1 I informed them that this was basically bullying me to get the money and that any contract I had with them had run out so they had no right to take the issue to a collection agency and threaten my credit score. I also informed them that any contract they issue is invalid because there is no signature which is a requirement by law to make a contract. The conversation was then cut off. On calling them back they informed me that the call may be recorded and I informed them that the call was being recorded. They were ok with this until I asked them why they had gone to a collection agency about my case. They told me they were uncomfortable with me recording and I should cease otherwise they would hang up. I asked them why is it ok for them to record the conversation and not for me to record the conversation. I was informed that they would use the recording for internal means where I would use it for malicious means and that I should cease recording the call. I stated that this was a bit hypocritical and if they are free to record a call I am as well (by UK law if both parties are aware the call is being recorded it is perfectly legal and it is legal in the country I am currently temporarily in). They of course hung the call up. Given they were happy for the call to be recorded until I asked why they had gone to a collection agency over a renewal, it just shows me they in fact know their practices are dodgy to say the least. Unfortunately my call recording software wasn't working and the call was not recorded. However I shall rectify that and I shall be calling again to try to get this ridiculous issue resolved.

I’m trapped with 1and1.com hosting company. Their tech support is worst. I never seen such a poor customer service from any other hosting company in my 20+ IT career. I will never recommend to any new customer to register with 1and1.com even if it is free service.

Rubbish service

Worst domain registrar company Do not register your domain with them, they lock your account than said it security been compromise, than canceled your account and relist domains you bought from them, And no money back. Said you should pay again for it. I you like to loose your money and have stress, this company is for you

Do not register your domain with them. They asks for bunch of documents from you and lock your account without any reason

Awful customer services and support

Don't use them - they lied to me and charged me for a service I didn't use. Tried to cancel, they lied (said it's cancelled) and kept charging me. Daylight robbery over a network cable!

Horrendous, unhelpful and dishonest. Tried several times to cancel my account with them, or even to reduce the package cost. The Dashboard told me it in the process of cancelling. Now without any notification the account has renewed for a year and cannot be cancelled for 12months. I want to cancel it now! I can't afford to keep it.

I have used 1and1.co.uk for 10 years, cheap hosting. Recently they cancelled 4 client domains and all attempts to use customer support have failed. When I send an email I include my name and account. They email me back asking for my name, so I put it in bold. They then email me back asking for the account number, so I put that in bold. They ask what I want help with despite a lengthy email explaining thhe problem. 20 emails later and they transfer my domains out to a strangers account...so I have lost 4 client websites, and their Indian support staff cannot understand simple English statements and questions.

I used to host a personal virtual server with 1&1 and they were OK price wise, connection speed, etc. I installed PRTG Network Monitoring Tool on my server to monitor a few personal websites and servers outside their network. I informed them in advance about this tool just to make sure they do not take it for something else. PRTG has a built in mail client that sends frequent, emails about monitored subjects status. They probably took this for a spam tool as without any warning or questions asked they closed my account. I tried to contact their security team and management but no one provided me with any details about the reason(s) they closed my account or any proof of "illegal" activity. Why would I provide my contact details, phone number, credit card info, etc. if I am about to perform some illegal activities?What if a hacker took over my account and used it for spam? Up to this day I have no idea why my account's been closed and this is what I believe stood behind their decision. A professional security team of experts would have provided solid evidence of any suspected illegal activity and try to clarify with me. I've lost countless hours of work configuring the server and my apps, etc. Now I'm beginning to understand why their reviews are abysmal. My advise: beware of 1&1 as you are dealing with a "bunch" (not a team) of "so called" security experts that can close your account without any rhyme or reason.

1&1 are a 100% fraud enterprise. They steal credit card details and rob people. Off to jail for this mob- 100% fraudsters.

I only wished that I had seen this review prior to setting up an hosting package with 1 and 1 company. Everything you could think of is so wrong with this service. They have cost me money, lost of business and are the worst for support etc., may attempt to claim your domains and attach unnecessary and unauthorised content on your sites (self contained). And they will never get back to you concerning leaked account details to third parties in Dubai!!! Emails compromised or wasn't even being delivered or received, reported numerous issues constantly for nearly a year! Frustratingly, spending countless hours on the phone only to not have the issues address. I have about 7 issues still pending!! Never again will I use this company. I SUGGEST YOU AVOID AT ALL COST. STILL having to chase up matters with an overcharged invoice, for services not rendered. The list is endless... IF ONLY I COULD GIVE A MINUS RATING .

I just wanted to host a small informational site. no database or e-commerce. just a few photos and a bit of art. I was signed up for a virus scan i did not need and wanted to charge me $5 a month to do it. I canceled the service after a ton of hoops. Then they still want to charge for the service that was canceled. I was sent an email telling me my card did not go through. I found out that they were trying to setup recurring payments. The reason i use a visa gift card is because ISP's are famous for stealing like this. I even decided screw it i will give them 1 payment. but I never received any feed back to my email. Now 3 weeks later they email me again saying they will suspend services I paid for because of this billing nightmare. I responded that i already explained their fault in charging for a canceled product. They send back an e-mail saying that they do not recognize anything coming from my email? so they can send a notice to my email, but when i try to solve an issue that would mean they don't get money, they won't recognize it. They then try to send me to some bullshit setting to update my payment info instead. Avoid these idiots, they cant even run a basic site. I can only imagine the nickle and dime and the headache if i tried to have a real e-commerce or information site with these incompetents.

I have been hung up on about 30 times when contacting 1and1 support. They claim that it is technical problems on their end, but they haven't fixed it in many years. They regularly charged me an extra $21.57 in a separate invoice every year for irrelevant support. They would apologize every year, hang up on me several times, and do the same thing again next year. It's a horrible company to work with. I will never use them again.

I have used them for nearly 20 years, and the last few years I have been extremely disappointed with this company. My site is now too slow to use, I can't even make edits because it is just unusable even trying to upload a small .jpg. prices doubled, I get solicitation phone calls pushing useless products. I have told them several times my website is way too slow, they just say sorry, and do nothing about it. It feels like my website is on a junky old computer in a closet with slow internet. Really sick of it. Paying $15 a month plus my domains which by the way 3 were supposed to be included, but I payed for them for several years extra. they fixed the domains as included, but still too slow Done with them. I'm looking for a new host, I would be better off hosting my own server probably cheaper, and thousands time faster..

They added a service by mistake and I called the reps and they told me they would take care of it and I did not need to worry about and they would remove it. I spoke with them after 10 months and they did not mention anything, then 18 months later I decided to take a look at my invoices and I realized I was paying for those 18 months and the guy that said removed the service did not actually do it. The service was set up in an account that has no address, no location, no phone number, no business hours, no description and when I called they told me that they were promoting my business (with no address no phone no description no business hour) for 18 months and the charges were valid. They were rude when I ask for the courtesy refund. Long story short, I did not get any refund for their mistake. Customer service was horrible.

I advise against having contact with this company. I advise against buying anything in this company. You give them your registration details, you are harassed by their calls and e-mails with offers. How do you need help? Do not count on them. Customer service scandalous. How do they take care of bills? Always to your advantage.Hooks, tricks the small print on contracts is their tactic.I was their client.I counted that I paid too much for their services: web hosting plus domain.I wrote to them half a year later that they did not reimburse me for the overpaid amount.And they? Oh really, but bookkeeping leads them to the company from the outside and I have to write an application for the refund of my money.After the next month I forgot this money back I got.I'm not a 1and1 customer anymore. And I'm still flooded with spam with their offers!I'm surprised that this company is still working.This is the only company with which I had contact, where the customer is not the most important. In this company the client is not the most important is an intruder

1and1 not recommend anyone who appreciates peace and quiet. We wanted to register a domain for a company. The company is located in the USA, and as it is new, it has no PayPal account. The transaction in 1and1 has been blocked. Why? due to the lack of a bank account in the US :). PayPal is where? from China? Domains have been paying for the promotion for 2 years as per one. Otherwise, we would not benefit from the 1and1 company 100 per cent. Finally, the question: why 1and1 has Paypal as a form of payment?

1. Customer and tech support are exported. Not one agent spoke passable English. Multiple calls/days for each issue, with no call-backs as promised. One tech agent said "I do not know how to explain this to you." 2. Situational policy rules here. They have stated policies and limits on their website, accessible through help files. However, they do not adhere to their own policies and change conditions of service at will. 3. Money-back guarantee is not guaranteed. If they disagree with your reason for dissatisfaction, there is no guarantee and your money is gone. I had to wring it out of them via my credit card dispute process, or they would never have capitulated. Overall, the worst of the worst.