1and1

I just wanted to host a small informational site. no database or e-commerce. just a few photos and a bit of art. I was signed up for a virus scan i did not need and wanted to charge me $5 a month to do it. I canceled the service after a ton of hoops. Then they still want to charge for the service that was canceled. I was sent an email telling me my card did not go through. I found out that they were trying to setup recurring payments. The reason i use a visa gift card is because ISP's are famous for stealing like this. I even decided screw it i will give them 1 payment. but I never received any feed back to my email. Now 3 weeks later they email me again saying they will suspend services I paid for because of this billing nightmare. I responded that i already explained their fault in charging for a canceled product. They send back an e-mail saying that they do not recognize anything coming from my email? so they can send a notice to my email, but when i try to solve an issue that would mean they don't get money, they won't recognize it. They then try to send me to some bullshit setting to update my payment info instead. Avoid these idiots, they cant even run a basic site. I can only imagine the nickle and dime and the headache if i tried to have a real e-commerce or information site with these incompetents.

I have been hung up on about 30 times when contacting 1and1 support. They claim that it is technical problems on their end, but they haven't fixed it in many years. They regularly charged me an extra $21.57 in a separate invoice every year for irrelevant support. They would apologize every year, hang up on me several times, and do the same thing again next year. It's a horrible company to work with. I will never use them again.

I have used them for nearly 20 years, and the last few years I have been extremely disappointed with this company. My site is now too slow to use, I can't even make edits because it is just unusable even trying to upload a small .jpg. prices doubled, I get solicitation phone calls pushing useless products. I have told them several times my website is way too slow, they just say sorry, and do nothing about it. It feels like my website is on a junky old computer in a closet with slow internet. Really sick of it. Paying $15 a month plus my domains which by the way 3 were supposed to be included, but I payed for them for several years extra. they fixed the domains as included, but still too slow Done with them. I'm looking for a new host, I would be better off hosting my own server probably cheaper, and thousands time faster..

They added a service by mistake and I called the reps and they told me they would take care of it and I did not need to worry about and they would remove it. I spoke with them after 10 months and they did not mention anything, then 18 months later I decided to take a look at my invoices and I realized I was paying for those 18 months and the guy that said removed the service did not actually do it. The service was set up in an account that has no address, no location, no phone number, no business hours, no description and when I called they told me that they were promoting my business (with no address no phone no description no business hour) for 18 months and the charges were valid. They were rude when I ask for the courtesy refund. Long story short, I did not get any refund for their mistake. Customer service was horrible.

I advise against having contact with this company. I advise against buying anything in this company. You give them your registration details, you are harassed by their calls and e-mails with offers. How do you need help? Do not count on them. Customer service scandalous. How do they take care of bills? Always to your advantage.Hooks, tricks the small print on contracts is their tactic.I was their client.I counted that I paid too much for their services: web hosting plus domain.I wrote to them half a year later that they did not reimburse me for the overpaid amount.And they? Oh really, but bookkeeping leads them to the company from the outside and I have to write an application for the refund of my money.After the next month I forgot this money back I got.I'm not a 1and1 customer anymore. And I'm still flooded with spam with their offers!I'm surprised that this company is still working.This is the only company with which I had contact, where the customer is not the most important. In this company the client is not the most important is an intruder

1and1 not recommend anyone who appreciates peace and quiet. We wanted to register a domain for a company. The company is located in the USA, and as it is new, it has no PayPal account. The transaction in 1and1 has been blocked. Why? due to the lack of a bank account in the US :). PayPal is where? from China? Domains have been paying for the promotion for 2 years as per one. Otherwise, we would not benefit from the 1and1 company 100 per cent. Finally, the question: why 1and1 has Paypal as a form of payment?

1. Customer and tech support are exported. Not one agent spoke passable English. Multiple calls/days for each issue, with no call-backs as promised. One tech agent said "I do not know how to explain this to you." 2. Situational policy rules here. They have stated policies and limits on their website, accessible through help files. However, they do not adhere to their own policies and change conditions of service at will. 3. Money-back guarantee is not guaranteed. If they disagree with your reason for dissatisfaction, there is no guarantee and your money is gone. I had to wring it out of them via my credit card dispute process, or they would never have capitulated. Overall, the worst of the worst.

They are worst web hosting company in the world and please do not use them .

Just as FYI, I ordered only domain name and was charged for "Hosting" which I never ordered. It took months to take the charge off my credit card. Many phonecalls and hours of arguing. They call you 5 times a day and harass you and threaten to report you to collection agency! They are horrible people and they caused me a ton of undue stress. Also they keep calling u and upselling you! Even if you decline, they bill you anyways! Record every conversation w them. STAY AWAY

Will have to give 1and1 a positive review on their cloud server platform. It has been an asset to my company. Dedicated servers are a train wreck. You will have downtime when hardware fails. Takes 48+ hours to deploy a new server. Never had an outage on cloud. 1and1 offers zero support. So if you are not a network administrator think twice before you sign up. for un-managed services. No/poor end user support and contracts is why 1&1 has such a bad wrap. From a professional stand-point must say they are doing allot for a little. Half the price of "everyone" offering cloud services.

The most horrible company. I used the company services only two week because were not good, after one year and three mooth I received a letter from a collection company for $114.83. 1and1 never comunicated with me to charge this money before. THIS IS UNPROFESSIONAL AND IRRESPONSABLE COMPANY.

1. DOMAIN SQUATTERS 2. Horrible, incomprehensible web interface 3. Slam you with unwanted services 4. Stay away from these bandits. The cheap domain registration price will cost you in the long run

This company hosting@1and1.com is connected with Ipage and 1&1 Website Builder Pro. Their system is very difficult to use and the number of things you are charged for isn't what you sign up for. The login in process doesn't work and you can't get through to the support to help. But the bills keep piling up even though you can't login to use the system or get support. Very hard to use. NOT user friendly at all. When you try to resolve issues you get put on hold and transferred to multi people. NO one has a straight answer to help. It took me about a week to get to the right person to resolve closing the account and paying the account off. I don't recommend them at all.

WTF?

Very very bad service! the price is a cover up! they manage to send you outrageous bills and customer service is terrible! Not recommended at all. The network of the mobile phone does not work and internet is not fast

Don't give your credit card info to this company. Support is minimal. Avoid!

avoid from this provider

Tried to set up an account, it charged me but never emailed me,i called immediatly and was told it takes many hours, not the 5 minutes thier own website claims, so I left it there, contacted the next day and chat rep was unhelpful, said the account failed and i should receive money back, i wait to see if that happens. This poor customer service leaves me wanting to try with another company..

(BEWARE) Don't hesitate to file a complaint against 1 and 1 to the Consumer Financial Protection Bureau (CFPB). Under the for Unfair, Deceptive or Abusive Acts and Practices (UDAAP). My opportunity to renew the domain promptly due to the confusing 1 and 1 massive flooding of Marketing/Junk/Advertising emails sent to my billing email box; made it extremely challenging to distinguish essential billing emails from junk. An influx of marketing email from 1and1, definitely hindered my ability to made payment; due to new card had been issued with an updated expiration date. After all, was said and done the wanted to pay a whole lot more to reinstate the domain and they then ridiculously hiked the price of the domain up so high that I let it go and now the domain is bidding for $ thousands of dollars higher online. Should any of you experience this please file a complaint with the CPFB with the UDAAP in mind. I had already asked them Countless times prior, to stop the advertising/ marketing email from them precisely because I was getting confused and they failed to do just that, and the results ended up with me losing a domain I had for nearly two decades. They blamed the mishap stating it was my fault anyway. I felt the deception of bait and switch for a higher rate. So please, if you experience this please file a complaint through the proper channels. Understand the UDAAP laws.

I've used 1and1 for years. I was going over my plan and found they had charged me over $300 for 8 months of hosting! They added on support pgms and scanning pgms w/o my knowledge or consent - after I specifically told them not to. No wonder they make money! If they do this to even a %-age of their clients, it's serious money. This is supposed to be a low-cost provider, but $300/yr?

Good servers, appropriate support. Good uptime.

I would give them more stars if I could. They fixed my stubborn site and got the security certificate loaded. They were nice to me and answered all of my questions!

They recently moved the customer service to Philippines. I must say that they are very unprofessional, disrespectful, and very poor English speaker. They hang up on you, let you repeat yourself 3-5 times to understand you.

My horrible experience involved unsuccessful efforts to cancel my account before the teaser rate expired followed by them turning me over to collections. Over the last year I acquired three domains with hosting through 1and1. When I was notified that one of the hosting contracts was due for payment soon (with massive fee increase), I saw that they offer no means to cancel the service through the website. Therefore, I emailed them to request cancellation, and removed my credit card payment. They continued to attempt to process the payment, and when it failed, they sent my account to collections. I then called them, and was successful at getting them off my back, but in the process they took ownership of my domains (even the ones that had not expired) and now they're trying to sell one of them for over $1,000. On trying to resolve the domain ownership issue, the customer service rep was short with me and disconnected the call. I've since been looking at other companies and found much better alternatives including an ethical approach to business and much more user friendly control panel. Don't waste your time with these guys.

I've been trying to reset my password for over a day now. We haven't once received the email to reset it and I've rang up and spoke to their customer service who keep telling me they have sent it. They can barely understand me and sound like they don't know what they are at. So frustrated becuase I really need to log in so that I can change DNS settings!!!