1and1

I opened a contract with 1and1 for a dedicated server (about 230USD / month), using a RAID drive to protect my data, I started a business on this server for a long time, about 100 my clients, they were kept their company data on this server, such as users data, accounting data, web application files, databases and emails and... Then suddenly my server was not reachable, We contacted 1&1 technical support, they checked issue and find out server got HDD failure and there is no way to fix this issue, there is no backup, also their RAID configuration did not work well. They just said: you got hard drive failure and we can replace new hard drive for you and re-image server, like fresh dedicated server, it means my data and my customers data lost!! . (about 100 important customer with very important data), during this time all websites are were down, all emails lost and also each day we lost new emails. Its hard drive failure (HARDWARE ISSUE), not software, as you know dedicated server customers do not have access to hard wares, HDD of my server got hardware issue (maybe platter or drive controller issue), but they said: "Its your problem, not from us!" I told them, How I can access hardwares of my dedicated server to damage them?! Do I have physical access to your data center?!!!!!! But they said: We can only replace new hard drive, it means you lost all of your data. At this time, my clients called me, and they asked me why their sites were not available, why the emails were not available, and I could not do anything to solve the problem. My clients made legal complaints against me (for the problem that I was not guilty of), and they applied for financial losses. When I found it , 1&1 did not care about this issue and they look so ordinary and do not sympathize with it, I tried to research about this issue and seems, there is high chance to fix HDD failure issue with HDD REPAIR COMPANIES, because it may simple issue with platter or hard drive controller or etc, So I offered 1&1: "I will pay for this damaged HDD (HDD COST + Shipping COST), then just send it out to the hard drive repair company". Here is their reply: """ Regarding your data recovery concern, after further review it has been determined that 1&1 has followed the proper procedure regarding hardware maintenance as it pertains to hard disc failure, and new hardware has been provided in its place. We regret to inform you that it will not be possible to accommodate your request to send 1&1’s physical hard drive to a third party for further analysis. We appreciate your understanding in this matter. """ They did not help to fix this issue, me and my customers lost important data with financial losses, My company got bad credit. I do not recommend 1and1, they will not help you in case of emergency issues, they look so ordinary and do not sympathize with it. Hard drive failure is data center side issue (its out of customer access), but 1&1 did not helped to recover data, 1&1 also rejected my offer "I will pay for this damaged HDD (HDD COST + Shipping COST), then just send it out to the hard drive repair company", my problem could be solved with this solution, but 1&1 rejected this solution too.

DO NOT PURCHASE WITH 1&1, THEY SELL YOUR DETAILS!! I have had no end to spam emails and foreign phone calls trying to sell me stuff! I'm at the point I'm looking to change my number I've had for 10 years it's got that bad! You've been warned, do not use this company!

I had signed up for web hosting with 1&1. For unfortunate reasons, I canceled my account within the next hour. Ever since that I have been trying to get a refund, and I have been getting the round around. This is ridiculous. It has been over 2 weeks now! No one answers there phone calls. I might as well, report this to the FCC as well.

I was with 1and1 for nearly 15 years, ever since they moved into the USA. I became accustomed to ignoring their name on my credit card bill, because for the first ten years or so they were a great hosting service. I recently noticed some odd charges from them and started looking into it. Turns out they overcharged me about $400 over the past 18 months with BS "extra" software that I never approved and frankly, isn't even compatible with my website. When I called their support to get things sorted I was expecting an apology. Instead I they just added insult to injury and told me it was my fault, because they sent an email (among the 10 promotional emails they send out per month) at some point warning me that if I didn't check a box in their control panel, then this monthly $20 charge would automatically kick in. This is like going to McDonalds, ordering a big mac, giving them your credit card and then getting a big mac, a milkshake and a receipt for $100. Then when you ask them what happened, they tell you that McDonalds has a policy where everyone buys a $97 milkshake unless they explicitly tell the cashier that they don't want the milkshake. Then when you explain that you're lactose intolerant and can't even drink the milkshake and would like to return it, they tell you that you're stupid for not reading the milkshake policy that is written on the ceiling above the third stall in the men's restroom. I'm guessing what they're doing isn't technically illegal, but it's definitely the shittiest thing any business has ever done to me... ever. Their service is already 3x the market rate, but I was planning on sticking with them forever out of loyalty and laziness. They just lost a lifelong customer.

I can't setup a simple domain, I can't contact the support, I can't cancel my account! Very bad!

Unintuitive user interface. Promised promotional discount upon sign-up but instead to charged full price. Not recommended.

Warning Do not give your credit card info, they keep asking me for my credit card info on the phone in order to activate my acount and they don't want to get paypal .

AVOID LIKE THE PLAGUE. SITE DOWN 3 DAYS. THEY HAVE NO IDEA WHAT THEY'RE DOING, CAN'T PROVIDE EXPLANATION. CUSTOMER SERVICE UNREACHABLE. GOT ME ON HOLD 20 MINS. UTTERLY PATHETIC

they just want your money, poor support even my domain still not registered after 10days registration. and they will never reply your email

Our website is down every second day and when you contact, they are not reachable on phone/email or anywhere. Totally useless and cheap hosting provider in the world. I am switching to someone else soon.

in the uk they had recently changed their pricing structure and they had moved the domain up to quite a pricy option. they had sent one single (!) email notifying about the change. and if you had missed that one then the contract was valid. to solve this issue one had to start a new contract, move everything manually and then cancel the old one. if they were able to upgrade everything automatically why do i have to downgrade everything manually. in the end this ended up being a quite pricey story. first year i paid about 1.50 a month, then 5 and now i was supposed to pay 9 a month after a loyalty discount. the thing is: i didn't need all those fancy features they were selling me and i hadn't opted in. a simple, 2nd email to confirm could have been useful from them. now i moved to a new hoster altogether.

Tried to Cancel contract, no "confirmation email" received, no customer support service, AVOID

I had an issue and complaint about it here and on their FB page,, immediately the client's department contacted me to help me resolve my issue. I can now say that I am very happy with the way they resolved my problem! Thanks!

I had a very bad experience on 1and1.com I can't share my domain name because I'm working on an idea. My domain got expired even after they charged me and there was not any single notification. This is very bad. Go for better competitors. This is going to give me a big loss. I am thinking to take some legal action here. Currently domain is listed under premium domain. This is ridiculous.

In June, I called to update my form of payment, and complained about my bill being considerably higher than the two previous years. About 2 weeks ago I started receiving emails stating that my payment was due, I was traveling and ignore them since I assumed it was a mistake. Apparently, they never closed the old contract and LOCKED MY ACCOUNT FOR 2 MONTHS! I called today and spoke to a very rude, condescending rep (Eric). He cancelled the 2nd contract but had an awful attitude when I complained about being locked from my account for 2 months and refused to give me credit for the 2 months I couldn’t use my account. I asked to speak to his supervisor, but he refused with an attitude again!

If your credit card gets denied, even if you've paid for a whole year of hosting, they will drop your website and lock it - making it a HUGE PAIN to get up and running again. Stay away if you like having your site up and running.

See my complaint below for more info. However, credit where due. The cancelation, and refund for unused (I paid in 6 month blocks) time went considerably smoother than I would have expected. There was a minor misunderstanding (refund based off a single invoice, when there were 2 for the same 6 month block because of rate increase), but a 2nd phone call cleared that up and went good from there.

I had 1and1 Internet for over 8 years and just fired them. They deleted our organization's website. Just gone. No notice, no explanation. All the invoices were paid up. Called support and after an hour on hold they said we must have deleted it. No, I can assure you we did not. Internet Archive proves that sometime between 13 March 2016 and 7 Oct 2016 our entire website turned into blank pages. And when I asked about a restore from backup they said they didn't have any backups older than 7 days. I asked to file a complaint and they hung up on me.

Had to purchase another domain due to customer service inability to resolve basic issue with redirecting domain. They claim my domain name subscription was cancelled after the renewal date although this is not the case and got charged for another year plus charges and no cancellation confirmation was ever received. if only 1&1 were as diligent in solving basic issues as they are to charge customers who have not received anything resembling a basic quality of service. Will never use again.

Lately they have done some shady business practices such as offering a new, paid, option on your plan that you had to "opt out" of or get charged. Thus charging people who didn't opt out without actual permission to add the charge to the bill or service to the account. They have also recently "moved" everyone to "updated" plans (which are, of course, more expensive than the previous plan they signed up for with fewer features), and "discounted" the new plan for being a "loyal customer" (taken from the notification of the change), yet a new customer signing up for that same plan would pay less. (As of writing this, the plan as a new sign up would cost $9.99/month (no promo), yet the plan for the "loyal customers" that were moved to this, is $10.99 discounted from $11.99. So 1&1's reward for long time loyal customers is to charge them more than new customers. When confronted about the issue, they attempted to make it sound like they were doing me a favor and I should be happy to pay even more than they were charging. Eventually, they actually hung up and quit responding to anything. They never could justify the higher charge for the same plan, let alone the increase from the original plan in the first place that actually had fewer services. If looking for a hosting company, look elsewhere. If you're already with 1&1, work on switching before this type of issue gets around to you.

This company is terrible and their phone support is shocking. You constantly get mis-guided and then get emails saying you were given the wrong information. It wasn't even an easy process to cancel the contract as the last step takes you to an error page. If I was 1and1 I would disconnect your phone lines because no support is actually better than the support given on the phone. Will never use this company again, will never recommend to anybody. TERRIBLE.

This company does have tech support but often they act confused and bewildered after you explain in very basic terms what you want to do. For example. There is no way to easily cancel a contract. You have to type in a secret subdomain cancel.1and1.com which is explained no where on their site. Then you get messages like "Contract cannot be cancelled as parts of it are in the process of cancellation. To review or revoke your existing cancellation please click here". After clicking that you get " Cancellation Status There are no current cancellations." !!!! TOTAL CONFUSION. Also when using FTP programs I got disconnected frequently. It took hours to do simple things like uploading or editing files. Even if they offer package deals , don't take them , it is not worth it.

Purchased a domain on contract, another with hosting, and another as a pack of domains. The control panel is the least user friendly UI I've ever used, they claim 24/7 support, but call the number after 5pm and it says you're calling after hours, cancel PayPal pre approved payment agreement and they'll authorize a new one in your name so they can effectively charge you anything at any time without your approval, they complete transactions AND leave them pending so they can resubmit transactions to double charge you, if you cancel your contracts, they won't let you access ANY account info, not even to view past invoices or deactivate, the minute you sign up they auto enroll you in text, mail, email, and phone offers from third parties and you are slammed with phishing and scam attempts via all methods, they don't auto register your domain as private, you have to turn that on, but they don't tell you that, and tech support can not help with anything, they only transfer you to other divisions that are NOT 24/7 so if you can't call between 9am and 5pm Mon-Fri, you can't get help with anything, and finally, they will reactivate auto-renewal and hold cancellations until they can get more money out of your PayPal and sell your info to more third parties. This is the most unethical behavior I've ever faced from a single company, ever.

It is very disappointing to hear from a support agent (US-based server administrator) that in order to resolve the issue - I need to file the complaint! I quote him - "There is nothing I can do, you would need to file complaint to get this expedited and resolved" Seriously? No supervisor, no contact to other teams? That's how powerless the support is!!! So folks, want things to get done - just file complains all day along!

The customer support is extremely stupid. I must contact 1&1 to require them to delete a folder in hosting space because they don't allow me to delete it. However, a stupid support agent never knows the way to delete it. I have stopped calling them since that. You may spend up to 1 hour to create a database and 2 hours to delete it. Really terrible. Their services are not cheap as you think.