1and1

Have had very bad experience with this company....shoddy service and plenty of problems...happy to leave them!

After several 1&1 recommendations onto their different packages, I have ended up with my website being taken down due to an error on their part. No website for over a week when I am paying a marketing company to raise the profile of my business, 1&1 call centre try to help but keep getting same nonsense - "We are working to resolve your issue as soon as possible." If I could rate this company as 0 stars for reliability and Uptime, I would do so. Every day my website is down I am losing money from my marketing budget. They do not have a care in the world. Website has been down since 13 June 2017 and as of 20 June 2017 it remains unresolved. To say I am unhappy is an understatement. DO NOT USE THIS COMPANY. AVOID THEM.

They stole 3 of my domain names 1 month after I bought them. Avoid these crooks at all cost.

Amount quoted owed: $418.39 Arrangement attempts were made to have this bill resolved. I asked for them to accept my apologies as I had a development team working for me which actually was stealing from me. I have since fired them all. I called 1and1 and explained to the representative of my situation and that the sites being down was costing me business and I was now unable to pay for my vehicles and home. The representative Explained, and I quote "If I don't pay my electric bill, they shut off my electric, same thing, if you don't pay your server bill, we shut you off, no exceptions". When I explained I needed a couple of the domains unlocked so I can move it to freehosting.com to continue making money so I can pay the bill, I was met with "Nope, Sorry" and the line went dead. I called back and was connected to Christian, whom was a little more polite, but not by much. I explained the situation to him and he said that there is nothing he can do, policy of the company is that if you don't pay the server, you lose the domains as well. Wait, hold on I said, I paid for the domains, they are registered to me. His response was "if you don't pay the server, then you lose any and all content as well as ownership of any and all domains hosted on that server". There are 24 in total plus another 60 that at this time could not be migrated from GoDaddy due to a law suit I initiated in which they lost against me. His only response was "I don't know what to say, it's company policy". I then stated that my domains are being held hostage and that a simply pointing of the domains 4 large money making sites shouldn't be a problem. I will pay the bill that my incompetent employees had not paid, business is business and I am not asking to transfer all domains out as I am planning on continuing my services with 1and1.com. His(Christian) response was, "We aren't holding anything hostage, we will just not give you access to any domain or website content until you pay your balance". - Definition of Hostage explained. So, now that I am losing a very large income a month I have become irate and began looking for solutions and help. This is NOT the first time this has happened, and on many occasions - 99%, 1and1 has been found at fault for the hostage taking of domains, even if 1 domain was at fault, 1and1 would close all domains of the same owner or company. Here is an example: https://ubermotif.com/1and1-nightmare-bad-registrar-can-ruin-day/ I then called again and spoke to Byron to arrange at least 1/2 of the payment and the other half in 8 days. I was told that they WOULD NOT ACCEPT PARTIAL PAYMENTS OF ANY KIND, is there anything else? I was sitting in pause thinking, "What?! They don't accept partial payments"? and before I could reply, Bryon says "have a good day" and the line went dead. I contacted freehosting.com and explained to them the situation. The rep there said that if I owe for a server, that they should be able to re-point without an issue, not re-pointing a couple to keep you from making an income and using the excuse of money owed for the server is actually illegal, especially if you are willing to pay for the server in any amount and they refuse. NOT Getting the content before paying the bill off completely is understandable, but if you are making an attempt and are refused, sounds like strong arming. So, I call 1and 1 and was connected to Dylan, I explained everything and he said we do take partial payments but by wire only, here is the content of that email: ********************************************Begin email received from 1and1.com**************************************** Dear Raymond Brogan, Thank you for contacting us. The information needed to make the wire transfer is as follows: 1&1 Internet Inc. CitiBank NA Account number: 54348256 ABA/Routing number: 021000089 Swift Code: Citius33 460 Park Ave New York, NY 10022 Once you complete this, please email or fax us a copy of the transfer receipt with your customer ID written on it to (610) 560-1507 so that we can identify the transfer when we receive it. If you still need further assistance, I would suggest that you contact us by phone at 1-877-300-8316 so that we can help you with a solution much quicker than via e-mail. Alternatively, we could try to contact you at a time that’s convenient, by submitting a call back request using the link below: http://help.1and1.com/callback-service Sincerely, Dylan Billing Department 1&1 Internet Inc. *******************************************************End Email************************************************************* I the was delighted, said thank you and hung up, then I remembered about the pointing to another server, so I called back... was on hold for 45 minutes and hung up. called back, on hold for 25 minutes, hung up. called back and on hold 30 minutes, the phone went dead. So now I am asking every person who has had this similar scenario to contact me to launch a class action lawsuit against 1and1 and to audit all files and past clients of 1and1 who may have fallen victim to this and to be added to both "mass tort litigation" and "multi-district litigation" ("MDL") respectively and those who may have suffered financial loss or stress. At the time of this email, Which is about 3 hours since my last contact with 1and1, I have a large amount parties willing to testify or give testimony under oath on very similar actions by 1and1 should I continue this path. My estimate by an un-named company that maybe hired and is reputable in dealing with class-actions is actually very handsome and will only get larger as days go by. All I asked was to pay my bill in 2 payments and to have a couple domains released to the new registrar and was met with complete denial and refusal of any assistance to include the paying of my current bill in 2 equal installments, then the ability to download the sites, the ability to continue with 1and1 or move all owned domains by me to another registrar. However, it seems 1and1 forgot that because you may be making a large amount of money that they have no fear of ever being punished for taking advantage of the small guy, a large mass of small guys can put a business out of business for good. Please do not mistake this email for a threat, this email is to post to you that because of the conduct of some employees, I am left with no other options and now must act to protect myself and all others who have, who currently are using 1and1.com and to keep all others from using 1and1.com in the future that may fall prey to your practices. Those individuals will have to determine if my preponderance of evidence is sufficient in these matters while reading the blog on the upcoming website JOIN.CLASS.ACTION.LAWSUIT.AGAINST.1AND1.COM or some url very close to that. I have been informed already that my account has been turned over for collections and that all sites have been deleted from said server, so my damages alone are estimated to exceed into the tens of thousands nearest to 50 USD range and the more I put together of everything done, time, employees, special programming, estimated loss of profits and earnings will probably increase exponentially. I am a hard working American Citizen, as well as many others. I believe in working for my money to enjoy the things I do. I don't believe in handouts or gratuity. That is why I have worked so hard to resolve this issue before coming to this department. I was told that my damages are small in scale and a small claims would not help anyone and that a class-action lawsuit that will help the countless number of individuals as myself and cripple the entity causing damages would be reward-able morally and to those who were unable to help themselves from these practices. This e-mail will be posted to all social media outlets and to local news agencies across the nation seeking those who are in, have been in similar situations to grow the number of "parties" involved. so that your policies will be forced to be changed to protect consumers and not take advantage of consumers. I will allow 5 calendar days for a response and resolution that benefits 1and1.com and myself before proceeding, including acceptance of partial payments of current bill owed to 1and1.com, acceptable policy changes to 1and1.com terms of service, privacy, and domain transfer policy, registration policies and service purchase policies that protects consumers in the future. In no way or intention am I seeking damages at this moment unless a resolve can not be met between the parties. In no way am I seeking to dissolve or discount the amount of money owed by me to 1and1.com for services or products. Thank You in advance for your co-operation in these matters. Sincerely, Raymond Brogan

would not recommend