1and1

I had 1and1 Internet for over 8 years and just fired them. They deleted our organization's website. Just gone. No notice, no explanation. All the invoices were paid up. Called support and after an hour on hold they said we must have deleted it. No, I can assure you we did not. Internet Archive proves that sometime between 13 March 2016 and 7 Oct 2016 our entire website turned into blank pages. And when I asked about a restore from backup they said they didn't have any backups older than 7 days. I asked to file a complaint and they hung up on me.

Had to purchase another domain due to customer service inability to resolve basic issue with redirecting domain. They claim my domain name subscription was cancelled after the renewal date although this is not the case and got charged for another year plus charges and no cancellation confirmation was ever received. if only 1&1 were as diligent in solving basic issues as they are to charge customers who have not received anything resembling a basic quality of service. Will never use again.

Lately they have done some shady business practices such as offering a new, paid, option on your plan that you had to "opt out" of or get charged. Thus charging people who didn't opt out without actual permission to add the charge to the bill or service to the account. They have also recently "moved" everyone to "updated" plans (which are, of course, more expensive than the previous plan they signed up for with fewer features), and "discounted" the new plan for being a "loyal customer" (taken from the notification of the change), yet a new customer signing up for that same plan would pay less. (As of writing this, the plan as a new sign up would cost $9.99/month (no promo), yet the plan for the "loyal customers" that were moved to this, is $10.99 discounted from $11.99. So 1&1's reward for long time loyal customers is to charge them more than new customers. When confronted about the issue, they attempted to make it sound like they were doing me a favor and I should be happy to pay even more than they were charging. Eventually, they actually hung up and quit responding to anything. They never could justify the higher charge for the same plan, let alone the increase from the original plan in the first place that actually had fewer services. If looking for a hosting company, look elsewhere. If you're already with 1&1, work on switching before this type of issue gets around to you.

This company is terrible and their phone support is shocking. You constantly get mis-guided and then get emails saying you were given the wrong information. It wasn't even an easy process to cancel the contract as the last step takes you to an error page. If I was 1and1 I would disconnect your phone lines because no support is actually better than the support given on the phone. Will never use this company again, will never recommend to anybody. TERRIBLE.

This company does have tech support but often they act confused and bewildered after you explain in very basic terms what you want to do. For example. There is no way to easily cancel a contract. You have to type in a secret subdomain cancel.1and1.com which is explained no where on their site. Then you get messages like "Contract cannot be cancelled as parts of it are in the process of cancellation. To review or revoke your existing cancellation please click here". After clicking that you get " Cancellation Status There are no current cancellations." !!!! TOTAL CONFUSION. Also when using FTP programs I got disconnected frequently. It took hours to do simple things like uploading or editing files. Even if they offer package deals , don't take them , it is not worth it.