GoDaddy

I am a web developer with over 20 years experience. Every client I have ever had who used GoDaddy has had a bad experience. Every single one....and I have moved numerous clients away from them. I currently have over 30 clients on Media Temple, but since GoDaddy has now purchased Media Temple, I will move them too. I had yet another horrible experience with their tech support, (they uninstalled an SSL, then refused to rectify the situation) and just sent out a mass email to all of my clients, telling them if they want to keep me as a web developer, then I insist they move away from GoDaddy, as I will no longer support any site hosted by them.

i had a very bad Spencerian with them ... their Tech support is extremely disappointed. i must say please dont every try Godady .... they are extremely unprofessional

They are Extremely Unprofessional! Never buy any domain from them. My 2 websites were down and it took 2 months to make them up and running. every time i call GoDady they start the procedure from scratch! i must say please dont buy any Godady Product!

I switched to Go Daddy for its ease of use on Wordpress, once there it became apparent as you don't have access to the SQL side that ease of use was over used. Countless downtime ended in a suspension as my unlimited storage plan apparently had a limit! I stores 50,000 pictures as part of the website but apparently unlimited storage and file storage are completely different. A real fight to get the site up just so I could copy my pictures and content. Horrible service avoid at all costs.

Godaddy is very good to market themselves but when it comes to service and reseller accounts they suck! they provide a very low quality reseller account. I purchased them 1year subscription of their unlimited reseller account. But I find their website, tools and plugins to be very poor quality after three months struggling to set up my web hosting reseller website. I decided to ask for a refund for the months I had left and they refuse to provide a refund which makes me feel that they are the worst hosting company I ever been.

DON'T DO IT! SHITTY CUSTOMER SERVICE, OVERPRICED, UGLY WEBSITE TEMPLATES. Tried to rip you off by making you pay "fines" for things that you did not do wrong, but rather were mistakes on their part. Squarespace has better looking templates for a approximately the same price. GD's basic plan doesn't even allow you to have a selling platform, despite charging a pretty high rate. SS has everything, including a selling platform for $2 more. The Websites that GD create are not really captivating. They are simple, lackluster, and look really amateurish. I couldn't even add captions to pictures of my products with the templates that they provided. And then they screwed me over by closing my website after notifying me via phone call and email that the website would stay up and running for a while longer!!! And I can't even talk about their rude, unprofessional, and unhelpful customer service without feeling like i will implode. Seriously, GD is a waste of money, time and effort. Please do your research and go some place else. It took me over 3 hours, several computer rebootings, and many rewrites of this review to get in out there (I lost my review multiple times). Let that alone be a testimony on how strongly I feel about GD. They are horrible and I must warn everyone about just how bad their business principles are, even if it meant going through this much effort to get the word out there. TAKE HEED!!!

Very impressed with the on demand 24/7 phone availability! I used other services including Wix and ha a lot of trouble getting a live & knowledgeable person on the phone.

I used GD for 7years and cant wait to change for another serious and fair provider. GD us horrible and cheat long term customer on the price etc. and you cant do anything. The customer service doesnt work at all. Its not possible to solve anything and GD use manipulating strategy and also block your webside. BEVARE.

This company is too busy trying to upsale you than to provide any real customer service. They are happy to take your money, but lean back on the good ole "it was in the terms of our agreement" BS. They litterally cost my company thousands of dollars in lost revenue.. the customer service is horrible. I called because i was unable to submit a subsequent bid during an auction. The response said I had to login to submit a bid. I was actually already logged in. I logged out and back in again and was stiĺ unable to submit a bid. Each time it did this until I lost the auction. When i explained it to customer service, they were like a broken records and kept saying, we can reset your password. I kept telling them that i was already logged in, but they refused to listen. Ultimately, i ended up paying for a service I did not receive and they refused a refund. The domain name I lost is now litteraly going to cost me 400 times the original amount. Just save your time and money and find a reputable business to work with. Otherwise you will end up on the short end..

I have been using Go daddy for about solid 4 years and have 5 domains by them. Recently they are being quite aggressive, and I would NOT recommend this company to ANYONE. This is what they do. When you purchase domain name they add GoCentral website builder service free trial 30 days without your consent until you cancel them, And they will automatically charge you $195.85 to your bank account. I know their trick. So I made sure that they don't do that to me this time. But they still added the service back to my account anyway even though I call the customer service # and made sure they cancel the service, they still added it back to my account and charged me successfully because I couldn't keep up canceling. They keep adding this Website builder service when I don't purchase any domains. It's way too aggressive. I am moving all my domain address. I can not recommend this company to anyone.

I had a CC set up in automated billing but that CC was stolen and shut down. I missed two failed billing attempts in my inbox -- probably because I receive so many damn emails from them that they got lost in the junk. After 26 days (even though they told me over the phone that the fee was because it had been over 30 days since payment), they took down my website without any notice - no email, no phone call, just took it down. I didn't even realize it was down until I went to the site myself and saw that it was down. Then when I called to update my CC info and renew my hosting they told me there was an $80-$150 fee to re-enstate the website that THEY took down without warning. They lost me as someone who would have been a lifelong customer over an $80 fee. Horrible horrible business if you ask me.

Utter scammers who have stolen a whole day or longer of my life because everything I try to do with them is a big hassle. For example, I have had to attempt a domain transfer 4 times because they keep refusing it. They come up with a new excuse each time which they should have told me before providing me with the wrong information. Like today they gave me the wrong EPP code. Their domain transfer instructions page is incorrect. They list 6 steps and say that's it at the end. It isn't because you then have to go any accept on a hidden page, otherwise they keep your domain. One big scam to keep you with them and keep trying to upsell. Last year a clients website was offline for days too, we don't even host the site with them, just have the domain there. So they are incompetent as well as being scammers. Support is useless, they have to pass me around the world to see notes that are only viewable in the country they were made. They are spammers because of the ridiculous upsells that you are bombarded with. So many of my clients have useless addons like silly domain names and paying for email as well as hosting. Someone should sue them, there must be a case to make millions.

I've been a GoDaddy customer for years and have numerous domains registered through them. While checking stats tonight I noticed that traffic and ad revenue had dropped by a large amount on one of my sites, so I decided to see what was going on. Come to find out when my domain name automatically renewed the DNS A record was changed by GoDaddy and pointed to a completely different site. I called support to see how this happened and support tells me that it's ICANN who did it and that this happens sometimes and I agree to accept this when it happens as it's in their terms of service. Bullshit, I say. You're telling me that my DNS A record magically gets changed without my knowledge and I'm supposed to just accept this as something that happens? Completely unacceptable. You've lost me as a customer.

GoDaddy cancelled my domain without warning. It seems like a business that wants your money would let you know before your site is list to huge domains. They do not. They do not save backups long enough to be useful. If you feel you must go with subpar godaddy service, set your own alerts for when domain renewal is required, as godaddy will not.

user interface is slow and buggy, nothing on the documentation works in reality.

Worst Customer Support

Renewal of 20 email boxes : 1020$ for 1 year (more than 4 times what it cost the year before). Reason for increase according to sales rep : survey of the market suggested their prices were too low. I switched to another provider who charges 200$ for unlimited email accounts including hosting services! Trying to transfer a 2nd site FROM GoDaddy is a pain. I get a message asking to approve the transfer, click on the link, then it tells me the information has been sent. Only to see a few days later that the request has been canceled because I apparently did not approve the change. I did! I clicked on that link many times hoping I would get more than just "information sent" or that it would tell me I've already approved it. I STRONGLY recommend against going with them, there are many companies out there that are cheaper, better and respect their clients.

I've been with Godaddy now nearly a decade. I've stayed with them mostly because of their strong IT support and security. Three things with Godaddy have me infuriated and their insufficient response to those things has been infuriating. First when they abruptly changed their website for mats or year and a half ago. The first domain changes made my paid internet advertising completely useless and all of my hyperlinks became 404 not found's. They could've cared less. Secondly the new SEO templates are nearly useless As they cater to the lowest of customer understanding. The outsourced SEO services they offer are only concerned with getting impressions, not customers. For $300 a month, they had poitioned me as the number one source on the index -selling an item didn't exist in a state with no demand for what I sell. Wow! Thanks for that. Again Godaddy could care less. Lastly, Yotpo review system that they place on my website is a scam. Godaddy allows Yotpo to encourage my customers to rate their buying experience and give my product ratings on my site. In itself that would be fine. I sell a great product that I am proud of. But the service also allows competitors that have not made a purchase to smear my service and products. I can only respond publicly to these falshoods if I pay Yotpo $6k a year (their cheapest plan). Today I had a customer who also purchased a similar product from a competitor and then rated my competitor's inferior product and poor service on my page! The customer recognized his error and is unable to correct his error and I am unlikely to pay the extortion money. When I called Godaddy for redress, I was told to write a review ... Well, there you go. Absolutely infuriating.

Be careful when reviewing your account settings for payment. I purchased a domain with 2 emails as a package for a one year term. I stopped auto-renew on one of the emails and let the domain expire. I then got an email confirming my auto-renewal of the second email address, despite the fact that the domain had been cancelled and no email, was even possible. Because I had cancelled one of the 2 emails purchased as a package, I thought they'd both be terminated. So I see this as a way of stealthily getting an auto-renewal from me. I missed two years worth since I got so many notice of expirations on the domain I began to not pay attention, thinking I had already cancelled both emails. I did get a notice and 10 days later was billed. WHen I called customer service, they refunded the second year charge of $59.88.

Been with GoDaddy for quite some time despite all the bad reviews. However, my patience ran out when they made me pay an extra $150 fee for a late renewal of their hosting, even though they haven't sent me a single reminder email or any other form of notification. And I understand issues arise, maybe the emails bounced back etc. But their unwillingness to even look into this matter and customer support giving me rude attitude by letting me know there's nothing they can do and it's either this or they remove my website completely can be treated as blackmail. I would highly advise to try and find something else for your hosting/domain needs, as their customer support is absurd, they keep trying to upsell you every step of the way and add "free features" you don't need just so that you could pay for them after 1 year when the renewal comes. Terrible company.

I originally set up with Godaddy and the guy I spoke to on the phone was really helpful and cheery. He sold me what he said I needed to get my site established. The trouble is I live in Australia and the only mail service I could connect to my site was US Mail or UPS. Absolutely no good here in Australia. I asked for my money back as I had bought four years in advance and was told I could not have it. So I lost my money and my web site was useless. So I had to swallow a lot of humble pie and engaged a local website designer / manager. She got a half decent site going using Wordpress on Hostpapa. I paid her off after a while because she was expensive and I learned how to manage my own site which I have been doing well since. So, recently I heard that Godaddy had really improved their service and as Hostpapa had allowed my site to get hacked I decided to move back to Godaddy. The tech guy helped me migrate the whole site, he agreed that the original package I was sold was rubbish and arranged for me to get the equivalent time again but without having to pay again. I paid a small amount for extra security and monitoring. Jammal told me my whole site would be moved across. Over a month later I find that my site is still not "active" because I have not given them an activation code. I didn't know I had to do this. I get back to Hostpapa only to find my original website designer / manager has all the codes and security questions in her name. So I then have to get her to get hold of Hostpapa and tell them to give me control of my site. They send my authorisation code to her!!! She then sends it to me and I send it to Godaddy. A week later and I find out that customers cannot see my website on Chrome and I cannot see it using Safari. Talking to the Godaddy tech guy I find that my site is currently hosted in North America when it should be hosted in the Australasian server. All this is wasting time and money. Writhing with frustration I am now required to phone Godaddy again to see why customers are unable to access my website. Even I can't access my site. What is going on? Oh, and we also have just learned that the email that was with my website is not going across to Godaddy. Why didn't the Godaddy tech guy say that this was not going to come over? It is embedded in the Hostpapa site I had previously. So they want me to pay extra to get the email across to Godaddy..

i have been taking go daddy services from past 6 years but i can see a huge difference not only in their services but also in their support team..its moving from good to worse..

So, Ive tried godaddy for some months, and the experience I had wasnt to good. I need a hosting provider where I can controll my DNS and email, godaddy did have a solution for this it said. The first bad experience was when I first transfered the domain I asked techsupport if I could get a webbased email or if I actually had to purchase a expensive office 365 subscription, I also asked If I could forward one mail address . The answer I got was "What do you think??" I was baffled and supprised by this answer. My first though was, "is sarcasm realy a professional answer these days?" I asked "What do you mean?" and he said "No" and that was the end of the chat. I had to solve this myself by making a clunky sharedmail forwarding in Office 365... Second time was when I noticed that they finally support mailforwarding in their own GUI, however this dosnt work when you have office 365 subscription, oficourse... Third time was when I wanted to add a homepage, though they dont support that as a standad. Webhosting have to be bought on top of everything else. IN result this would cost ALOT compared to their competitors. Canceled my subscription today and found a new hosting providor which support all of the above alot cheaper.

Be very careful with your account with them. They don't notify you when they renew your account, and every time they renew they bump up their price. I had an account with them for over 10 years and I renewed every other year myself, I never turned on auto renew feature. I shut down my website a few months ago assuming if I don't renew my godaddy account would shut down. But they renewed for 2 years without notifying me and refused to refund. Of course raised price again. Now I have to keep the domain without the website. Very tricky!

The crappiest customer service experience i have ever had

Don't give your phone number to godaddy they will sell it to numerous weasels.

Godaddy locked us out of our account and would not help us regain access. I don't know why we were locked out. We hadn't accessed our account for several months and I only found out by accident when our website wouldn't load. I sent many documents to prove our long term ownership, including business registration, drivers lic, previous bills with another provider. I have access to the email listed with domain name registration, but they have used some other email address which doesn't match ours. I asked to change the email to the same one as the registered email, so we could reset our password, and they wouldn't do it. This is the same email they sent the renewal to. Didn't want to help. Only response was we can't help you, contact change department. Change department says we can't help you, contact customer service. I went in circles repeatedly, because I couldn't believe we could lose our domain name. It has been renewed until 2019 - I don't know by whom, but it wasn't us. In the end, I bought another domain name and am going through changing it everywhere we're listed. I'm astonished that we've lost our domain name, it is unrecoverable, and they don't care.

This is my first time buying a domain because I just learnt how to make a website by my own. I was very excited with setting up the domain and get it to work . After a few hours trying to get it to work, I gave up. It showing the Pending Update status and doesn't change. Tech support doesn't online so I 'm stuck atm.

These are slick salesmen who really do not care what they sell you as long as they SELL you. DO NOT WORK with these folks unless YOU are very tech savvy and know exactly what you need. DO NOT. Then if you change your mind, they telll you there is no refund while you are on the phone. I think that is against federal laws but...

They renewed my hosting without prior consent with $90 they are greedy now and seems to be running out of business. There is no local support which I should have checked before doing business with them. They don't even allow to delete your payment method and seems they want to keep the credit card information with them and charge you every year. I think I need to cancel my credit card to get rid of godaddy. I am hurt and would not recommend anybody to go with them for any of their products.

I have had to fight this company on every front from authentic customer service to their weird pricing. It is very difficult to be a Godaddy customer.

I had 78+ domain name with godaddy for 8 years, finally left them for good. They are horrible on every side other than getting your money or selling stuff. They even auctioned my domain name without my permission and when I asked them: "why", the simply hanged up on me! On another incident they sold my domain name to someone else, and I wrote to ICANN with screenshots of the domain in my account to get it back! They forward your DNS to their advertising page "as a default state" without any notification, whenever they "guess" there is a problem! Customer service is asking you many questions but will not do something tangible because of the protocol of the company!

They gave me the run around and all I wanted to do was renew my domain name, then when it was available for me to buy it CONVENIENTLY got sold and then they wanted to charge me 4,400.00 DOLLARS??? Thanks for nothing Godaddy

Godaddy is the worst hosting company I have used, customer service is suck, the company keeps changing the features you paid for. It is suppose to be unlimited everything but it is not, file usages was suppose to be unlimited, but now it is 250,000 which is suck. And the tech supports are train to keep lying and do not want to help at all.

My email service stopped at 2.06 PM when I was out of town. When I get home, I saw an email from Godaddy that due to a payment issue from March stated “services indicated on the order have been either discontinued or suspended.” I was expecting several important email, so I called Godaddy and they said will restore service and “I will not use any emails”. I still did not get my emails the next morning and also the web site hosting was broken and not working after the account suspension. A day later web hosting still does not work. I found out later that they DELETED 7 email accounts, and any emails to these account were not saved. There could be an issue such as having the old credit card number on record, but they failed to provide any notice and a time such as 48 hours or more to fix the issue instead of deleting email and web hosting with only notice after the fact. This is the third time we experienced the same issue of deleting and we will never expose ourself to such unreliable service in the future.

Never buy GoDaddy products or services for more than 1 year or you'll be sorry. They've changed their return policy to suit themselves. Plus they're rude and greedy! I'm reporting them to the BBB!!!!!

Godaddy free trial is a death trap. If you stay with them you have to pay hidden fees for the trial. False advertisement by Godaddy customer services don't patronize this company

I have chatted, spoken to customer service probably a dozen times (although when I call they say they don't see any notes:) and emailed support with no HELP ever received. All I want to do is to replace the image that FB or Tweeter displays when my site is published. The image is old and need to replace with another. Simple......... NOBODY has been able to help me but somebody when I first set up the website set this up I didn't and now cannot update and must live with old image because godday support is incapable of helping.................

WORST COMPANY ON EARTH! LOOK ANYWHERE BUT HERE TO GET A DOMAIN> THEY WILL NOT CANCEL YOUR ACCOUNT AND MAKE EVERYTHING AWFULLY DIFFICULT..ONLY USE THEM IF YOU WANT A HUG MIGRAINE,

El pero trato al público de la historia. La atención 24/7 es FALSA. 9 días intentando que me contestaran, para que una pésima agente de atención al cliente, llamada Noelia, demostrara por qué las compañías pieden clientes por contratar cualquiera persona no apta para atender público. Traté de llamarlos al número que tienen, según ellos, 24/7, al Facebook, a Twitter, a support@goddady.com En fin, decepción total

GoDaddy continued to charge my card after services had been cancelled. They also somehow obtained my new card number without my permission which is extremely alarming. Will not use again.

I've been a GoDaddy customer for more than 3 years now. Just from my personal experience I have NEVER had any problems with them. Their tech support focuses on finding a solution for you within one phone call, they just don't let you go before they have found a solution or a concrete way forward. My site has always been up and running. The only caveat is their websecurity partner SiteLock but as I understand GoDaddy is now looking for an in-house solution.

I bought a cheap $1 .com domain, wondered how they make their money on it but now I know. I NOW RECEIVE SPAM CALLS ALL DAY, EVERY DAY since registring my domain with GoDaddy. I can back this up as there are similar complaints when I google the phone number and everyone says they have the issue after buying a domain from GoDaddy. I have had my GoDaddy account for 17 years and I WILL NEVER BUY ANOTHER THING FROM THEM AGAIN!!! They will sell your details to telemarketers and its a nightmare! I will have to change my number!

I cancelled my account last year for web hosting and URL search engine help after the trial I never received my credit back. Now i just received my American Express bill and they renewed my canceled services for $239.76 and now their policy says the refund period has run out!!! consider yourself warned....NEVER USE GO DADDY FOR anything!!!!!!!!

Purchased a 3 year plan to build a website for my business. It was not very user friendly and took HOURS to get it going. Then it wasn't optimized for both mobile and desktop. They finally fixed that. Then when I wanted to use a different service, they refused to give me a prorated refund for the 2 years I did not use! NOT a good way to do business if you are proud of your product!

The formatting on the web builder is poorly done and difficult to navigate. Customer Service representatives seem annoyed that you are calling. I've made nicer websites as a kid in school on free web hosting sites. The layouts for websites are also lacking uniqueness or artistic flare. Disappointed.

i had my hosting account in godaddy worst support and very heavy pricing only name nothing else i shifted to hostgai currently till now there support is great

Your customer service dept has been unhelpful and dismissive. I never used/activated a product~ wasn't aware that it was on auto renewal and refused a refund once I discovered I was charged for something. I thought I was being charged for the website, not a search engine product. I explained everything to Jenna (supervisor) and she was rude and unhelpful. Refusing to refund as it was past 30 days. I asked her to prove to me that I was notified by email of the renewal. She could not forward be a copy of the email. I never received the emails for renewal of the search engine product. NEVER. I searched all of my mailboxes, trash and junk included, and I received nothing. I have been a GoDaddy customer for over 10 years- I have currently 2 businesses with G.D. + 1 Prior. I am canceling with this CRAPPY company and will be going with another. Shame on you Go Daddy.

Discontinued all my websites but the website builder just when on and on ... be careful of any services auto and mark no auto renewal.

Closed my accounts. Originally told them not computer literate and I wasn't going to use them. All they did was try to upsell and now I find out accounts weren't closed and I was billed last month. So after telling them to close them, them helping me close them, still get billed. That's fraud! So I contacted the bank & Visa and they now tell me their policy is that if you contact Visa you're SOL Well being a senior is no excuse but I really don't get it and now I don't get why they totally ripped me off of hundreds of dollars and won't discuss it. And one of those young kids even hung up on me!