GoDaddy

I woke this morning to discover the email service i had enjoyed for the past 5 years disconnected. No notification or warning. On contacting GoDaddy customer service i was told the freebie 5 years had expired and it was in the original agreement that incidentally they could not find a copy of that usage would cease without notice. On a separate issue i was billed twice for the same domain name and paid twice. They would not refund my overpayment as there system didn't have that flexibility. Overall a thoroughly unpleasant experience. I would not recommend anybody uses their service.

I went in to move my domain to another registrar. Instructions said to update my contact information, so I did. Went in, got transfer identification code, started transfer and was shortly thereafter denied. Why? because I updated my contact information! Now I have to wait 60 days. F234K Go Daddy. I set my calendar out 62 days and will leave them FOR FU23KING EVER!!!!! DO NOT USE THEM, AVOID AT ALL COSTS. MOTHER FU23KERS......

Been with GoDaddy for 7 years. Started out ok. But as competition came in, they started to get dollar happy. I renewed a few emails and domains, but kept getting notices that "renewal failed". So I renewed again. Thing is that their notice applied to services that i did not want to renew. When I found that out, I went back to GoDaddy and informed them of the misleading notices and asked them to credit me for the second renewal that i did not want since it extended my renewal by another year. They said they cannot reverse the charges. i called my bank to cancel the second charge. Then I got a notice that all my email accounts have been deactivated. I called GoDaddy to find out what happened. They said that since the second charge was canceled, they canceled everything. So, I had to renew again and to make matters worse, they even charged me $50 bank fee for the declined second charge. My suggestion is DO NOT use GoDaddy. People tell me that Square Space is much better with better web site builders and much cheaper. I would give them zero starts if possible. STAY AWAY FROM GODADDY !!!

Bad Product Knowledge, unhelpful to solve problem they caused. I am a local business. I needed a ".com.au" domain. But they took advantage of my lack of knowledge, and sold me a ".net" - knowing fully well that I am a local wellness and counselling business, not a telephony. They sold me 3 years' worth of it!! A request for refund was ignored again and again!

What a total bunch of pirates. They will continue to charge for services I specifically asked to have removed. They set up 5 year automatic payments then give zero grace period if the payment method is expired by the bank in that time. They then serve up ($100+) charges to get the site back up. When asked to talk to management I get the ole plank walk (they call it a ticket). When asked for a mailing address I get the old "We aren't at liberty" 14455 N Hayden Rd. Ste. 219 Scottsdale, AZ 85260. Apparently Google is at liberty. I wonder if they do web hosting.

Any other hosting is better than GODADDY.COM. Once you purchase the most expensive hosting with UNLIMITED space the hidden things pop up. You work hard to accumulate or put together your content, data and resources for your website and upload to the server. They will suddenly SUSPEND your account not only the one but ALL websites under that account. You will get an email with a list of folders forcing you to delete them or your account will remain suspended. I was FORCED to remove a 3.8 gig folder because they said it was too big and they will not reinstate my account otherwise. You will be FORCED to purchase a DEDICATED server to host those files. Be aware of this new way to make money. The technical service sucks too you have to hold for 45 minutes before minimum wage employee with no idea will come on the phone who will repeat the same thing over and over and over, with no immediate resolution to your problem. You have to call several times to get things working. Most of the time their servers are down I’ve had to call so many times asking why my site was down. Same answer every time “We are sorry we are working on it”. They have the most unreliable software installed, most of the time WordPress doesn’t even work. Their biggest problem if running xml database files, let me not begin on simple php and java scripts have to be loaded. When you call them, they will blame right back at you “You have to follow proper procedure to make them work, you can delete and re-install, we don’t provide software support, if you like a professional we can hook you with someone for $75 an hour.” Godaddy.com started great in late 2000 but it is worn out now, check their stock on Nasdaq they are all downhill. In conclusion ANYONE IS BETTER THAN Godaddy.com.

I've had a number of domains registered with GoDaddy for nearly 20 years. The tech support was terrific much of that time. This week we decided that we needed to get the email on two of our domains to synchronize between our devices and computers using an IMAP configuration. Trying to set it up got nothing but errors even though I was applying the settings as described on the GoDaddy site. After going through a lot of misinformation on the site I discovered info indicating that we needed to convert the free email accounts with those domains to either Personal or Business paid accounts in order to use IMAP. Finding how to upgrade to either proved impossible so I phoned support. I was told the Personal was no longer available and that I'd need to buy an Unlimited Business Email package with the caveat that it would become obsolete within the next couple of years. The package was $120 for five email accounts and included unlimited storage. I bought that and got one of our accounts up and working perfectly right away. The second kept having issues with the server rejecting the username when I tried sending email from a computer although it worked on two devices. After more effort the next day I called support again to resolve this issue. The overly patronizing agent asked me to log in to the browser based account to be sure that would work and have me send him an email from it. I entered "Test" as the subject and got lectured on the reasons not to do that. The email did get through though and I was told that showed it was all okay and that the problem was in my software and he couldn't help me with that since "they hadn't sold the IMAP package I had for over five years." I pointed out that I had just purchased it 24 hours earlier and he said it shouldn't have been sold to me. Instead I should buy a $360 per year plan. ( In retrospect it appears that the $360 he quoted me was for their Business Hosting with a Virtual Private Server when all I wanted is upgraded email. ) At that point I was clearly irritated but under control even when he told me not "to be that guy". But it became obvious that he had no interest in helping resolve my issue. He was there to sell. GoDaddy records the support sessions and I can only hope that someone listens to that most unsatisfactory call. I've got his email address so they can clearly identify him. Today I resolved the problem on my own and I have the IMAP email working. Meantime I'm making plans to move all of our domains from GoDaddy.

Everytime I've brought up a problem, Go daddy has basically told me to submit a ticket for 100$. Thanks for nothing, I used to get genuine help from their support staff, now it's just you need to submit a ticket. Thanks for nothing Godaddy. AVOID THEM, also on a side note, they don't let you use 3rd party plugins like w3 total cache to cache your website. You have to pay for it.

GoDaddy is fraud and cheating company. Check how they take money from your card without your approval until you catch them. My screen of support chat when they was stealing money: http://oi63.tinypic.com/nfjzbq.jpg

I have some domains thru GoDaddy and use some more than others. They auto renewed services for one site I haven't touched in 4 years, and then refused to refund money. What a scam.

They rob their customers' money intentionally. I deleted one item from my cart and checked it several times to make sure that it's been removed but at the end, they charged me for that and when I asked for a refund they said it is not possible!! even though the term was set to start 10 days later!

I prepaid for 5 years of hosting. After about 6 months, my website was going down all the time. They would not correct it. They typically blamed my website for this. I moved hosting to a reliable hosting company. I requested cancellation and a refund of my unused (prepaid) services. They refused to refund. They only refund prepaid within 30 days of commencement of services. The terms they sent me in the refund discussion were not disclosed at time of purchase and I noticed they are less than one year old. Essentially, they ripped me off, planned to rip me off by not providing reliable service to begin with and have since implemented a theft policy applicable to all customers.

I keep getting diverted to their Manila call centre and it's too difficult to try and get support as they do not speak english well enough and I don't speak Filipino. Godaddy used to be the best in customer service and now it's gone down the drain so I'm looking at other host servers now.

Every time I call for help they sell me something and fix nothing I have bought so many different services from them as they suggested to make my site better but it keeps getting worst. Technicians are salesmen that's about all.

I started hosting with Godaddy 8 years ago and every year they would raise the price on me so much and I would have to call in and negotiate the rate and always felt taken advantage of. I started having major issues when I couldn't send or receive emails to my sons school no matter what I did. It also started happening with friends and invites. I called them and they said I needed to pay money to upgrade in order to fix this..... really? Upgrade just so I can send and receive emails? I started using gmail as my main email for school and such and rarely used my godaddy email anymore but would still check it just in case an important email came through. My plan was to let my subscription run out- that's how much I hate dealing with them. Trying to transfer it over had become a nightmare. So a month before the subscription was up, I wasn't able to log into my account! I changed the password and it worked for a day or so, then blocked me out again saying something was wrong. At the same time I kept receiving emails on my gmail on how I needed to update my billing info. I'm sure they were doing this on purpose so I could call in and give them my updated credit card info. This company is very unethical. Will never use them again. Literally the worst company I have ever dealt with.

Horrible customer service experience and always serving with attitude.

My experience with Godaddy.com is just a nightmare.They are not only expensive but also do not give professional support. I changed my web hosting to siteground.com and all my wordpress data is disappear.when i contacted godaddy.com to provide me backup.they said you must at least buy 1 month webhosting to restore your data back and they are charging me USD 160 only to backup my data. I advise please don't ever use godaddy.com. My domain is still with godaddy.com and my email they charged me for 2 years mistakenly 3 times.No good service.no professional.only greedy and no-cooperative.

Our mails have been going in the spam folder. They have fixed points that they address. If still not fixed they say we can't help you on this. We use godaddy since we don't have a support tech. team. What is the point of using godaddy if they can't resolve their issues.

they always want money but zero service! and worst website in the world. shame on you

If godaddy charge you for something and you want to cancel it,they will do everything to stop you getting a refund...always trying to upsell you things you don't need and also charged me for a service that is meant to be completely free...shocking company to deal with

I have been with GoDaddy for 12 years. However, they have become very aggressive with their sales. Every time I call tech support I get sold.. Just yesterday: "Oh you can't renew your SSL certificate, but we have a team that will do for $40. It ever ends. Goodbye GoDaddy

These idiots suspended the website without even notifying.. even after being a loyal customer for more than 15 years and more than 20+ domains paid for.

Nicoletta was so polite and calm on the phone, her mannerism was already awesome and would have left me happy. But to put the cherry ontop, she resolved a account merging issue for me in under 5 minutes. That was remarkable, and completely exceeded my expectations! Thanks guys.

Worst service

This hosting company will grab your domain name if you accidentally fail to update your card details. They won't let you make one teensy weensy mistake after you've been a customer for a decade. Do yourself a favour and avoid them

Cheaters!! They renew without my consent. And they are denying Refund!!!

I purchased a domain from GoDaddy and then got an offer from a buyer that I knew but didn’t trust. GoDaddy told me they would sell the domain anonymously for me. They charged me for this service. The person that wanted the domain bought the domain and then promptly called me to tell me that GoDaddy told them I was the owner and then gave them my contact number!!! I called godaddy about this and was met with a foreign person that couldn’t understand anything I was typing, so I called and spoke to some smug kid that was talking to me like I’m an idiot. He even laughed at me when I told him my safety was in jeopardy now that this crazy person has my info. He could not have cared less. Not to mention it took two weeks for GoDaddy to process my payment. I’m moving all my domains. DO NOT TRUST GO DADDY. Awful customer service, and Data Leaks / Privacy violations are the norm here.

Every time I reached out to tech support they asked me to buy stuff I didn't need. When I had problems with my email, they said its because my domain wasn't registered on their platform. Don't give them your money.

Seriously the worst support I've ever experienced. It's almost criminal and at a minimum unethical. I'm a digital marketer and very tech savvy. From time to time I need to access clients godaddy accounts and not one time has it been easy. Its always *at least* a 30 minute wait to get with support. Then they're no help whatsoever and try to upsell you on every little detail. I asked the guy to deactivate a plugin (long story but I couldn't access the dashboard and he was already in it). He literally said "sorry, I'm not a WordPress developer..." I'm like, its a button you press bud - not rocket science. He then offered to sell me a support package for the plugin to be turned off which was $50...Maybe that works for the many customers you're unethically taking advantage of but I'll just click the button when I get back and save the $50. As I'm writing this review even, I've been on hold for the last 30 minutes and I'm still #13 in line for an update that's making it impossible to log into my clients site. If you're considering godaddy, let me give you my 2 cents - I've built many, MANY websites and worked with all different hosting providers. Godaddy is the absolute last one I would ever use. Siteground and wpx hosting are the best in my experience. Siteground customer support has never taken more than 1 minute to have me chatting with someone. On top of that, its SSL hosting (faster than godaddy) and cheaper.

I lost my domain of over 12 years due to the fact I didn't pay. They CLAIMED I got repeated emails but that never happened. I felt like an idiot. If i could switch I would.

I have been a GoDaddy client for 10 years. Last year I moved my hosting to different provider, leaving my email service with GoDaddy. I called GoDaddy three weeks ago to confirm that if I do not renew my hosting, my emails will not be removed from service. I was told that if I move my emails to an existing service that I had, they would remain. I did that and today the emails went dark. I spoke with customer support and their solution was to pay $960 per year to migrate to Office 360, or pay $400 to stay at GoDaddy. Mind you the renewal for the hosting was only $149!! After a few calls and escalations, there was not a viable solution afforded. Very poor customer service. I would recommend Host Gator instead.

,

Bought domains and built a website then godaddy deleted my website because the website builder was attached to another domain that expired. Very rude customer service when I called and tried to figure out what happened then they tried to sell me a website package for over $600

They charged me $3,500 to build and complete and host a website. A full year later, they have not completed anything yet, and have told me they want to charge more money now to complete it. They are dishonest, unresponsive, thieves! I will never use them again!

Everything you do with this company will require constant upcharge. They are ridiculously expensive because they charge for even things that are basic - like switch domain internally cost you money. I am ready to switch. When company become big like they, the crash is going to be big too if they continue treat their customer ONLY what's good for them. I have 10 website with them and def. switching since my experience is getting worse and worse

I canceled a product that I did not want and had purchased minutes ago. It was the Microsoft Office Suite. The company gave me store credit. I was slightly against that practice but since I purchased the product on my own I made that mistake so I dealt with it and had no complaints. While dealing with the store credit to apply them to the renewal fees, I was guided to apply payments and I did. It worked. I hit the complete purchase to finish out of the screen, and it applied an additional $45 to my pending payments not due for 3 more months. Now that $45 fee was not something I had wanted to pay nor was trying to do; it was not due for another 3 months, why would I pay them 3 months early for no reason? I would not. The rep knew this as I was talking to her while she was explaining how to pay with the store credit. After this mistake was made, they would not refund the balance to my card without me canceling a product. I was very disappointed and ended up canceling several domain names that I'd purchased with them through the years just to get my money back and will not be buying any more domains from GoDaddy in the future. Once you've paid, your money is theirs unless you decide to completely leave. Also, no pro-rated refunds. So if you paid for 12 months and wanted to cancel the policy in 6 months, you will not be credited for the remaining months that you had previously paid for. Be very careful before you click the purchase button!

don't use their godaddy professional web site services. they charge $3k and don't finish it for you. they give you useless tutorials or offer to finish it for an additional cost. i payed the additional cost and they still got it wrong. so they , you guessed it, wanted me to pay for another update. they'll string you along until it's too late to dispute the charge with your credit card company. godaddy professional services takes a week to make any changes and those changes will be wrong, guaranteed. you will never talk to a website developer, only their front men who will put in the wrong request for you and charge you for their mistake. ONce godaddy gets your $3000 , they don't care

They scammed me by keep auto-renew option "on" by default. Also to stop them from stealing your credit card data you have to delete the domain you already paid for. Worst company ever to buy any domain or hosting.

I tried to save a little money. site went live this week and has not been functional since. Not sure how much money I have lost without the website being functional. Call customer support and they create a ticket and say it will be fixed in 2 days. when not fixed, call back and another ticket is created. Would advise you to go elsewhere.

I was a customer for a over 5 years of go daddy and they decided to cancel all of my products one day all of sudden for no apparent reason and would not reinstate them regardless what document i sent them. Customer service was not cooperative and very disrespectful. worse company to build and host website as they will just shut down your site. bad experience pure madness over there. They will mess up all of your projects and you would have to start from scratch.

They sell you the hosting and name cheap then charge you a fortune for their terrible web editor. It's a huge scam. Go elsewhere.

godaddy is hell. suspended sending email because I have 7g of files? so what?, The upgraded plan says unlimited. stay away from that server! I think it's retaliation for getting free https instead of their rip-off yearly plan. But I just paid for too many years in advance :(, contract horror

Do not use these people. They will continue to hit your credit card to renew the website YEARS after you close it. You can't get your money back either, they will keep telling you it is on auto renew but they will change it. The next year you get billed again and you get to go thru the same crap again.

Got them to build my website and do SEO. Absolutely terrible service. Huge downtime and terrible SEO delivery

AUtomatic renewal of service which they dont want to even send back as refund one day after :-D Simply this company is like the most favorite mobile operators without human approach, where you will spend half of the day waiting in the cue to tell 3 people about your problem with no solution.

Webmaster for over 10 years, in 2017 I moved a website to Godaddy with dedicated IP hosting - Web - Ultimate - cPanel Linux - 1 year (periodic), what a monumental mistake, because I had only problems of servers, when you call the technical service to solve the problems of servers, you have the telphone phone totally incompetent people and I weigh my words, believe me, the first thing they do is to sell you a product for you indicate that this product will solve your problem, for my part I had an update problem for the plugin YOAST SEO with an error in the query: "cURL error 7: Failed to connect to my.yoast.com port 80: Connection timed out "(common license notices) The technician then confirmed that the problem would be solved within 72 hours, 4 days later, 96 hours after my last email with sending attachments, radio silence, no return from them, so I call them a umpteenth time, this time I come across a techinician in Bulgaria to ask for the refund of this product they had sold to me 96 hours earlier (Technical support subscription for WP Premium has 58 euros / 50 US dollars) then that nothing had been resolved or fixed, what do they tell me? That they can not repay me. ou can not imagine the anger that was in me, I told this Bulgarian who works for godaddy that they are thieves and that I will not stop there. So a tip, do not take accommodation at godaddy, if my bad experience with godaddy can help hundreds or thousands of webmasters, then take for my bad experience with them, and take for granted this advice that I give: GET AWAY FROM GODADDY

I WAS WITH GD FROM 2011, BUT THIS YEAR I GOT FED UP DUE TO THEIRS CHEATING, MANIPULATING AND RIPPING OFF SMART STRATEGY REGARDING TO RENEWAL OF HOSTING. EVERY YEAR IT WAS WORST AND WORST, THEY CHARGE MORE THAN TRIPLE, THAN FIRST YEAR 200US. AS THEY KNOW I CANT EXCHANGE PROVIDER OF DNS AFTER DATE, SO THEY STOLE MY DOMAIN AND BLACKMAIL - PAY WHAT WE ASK OR YOU LOST YOUR DOMAIN.. I PREFERED TO LOST THE DOMAIN THAN TO BE BLACKMAILED. EVERYWHERE THEY BLOCKS NEGATIVE COMMENTS AND PROMOTE ONLY GOOD ONES - FACEBOOKS ETC. I WOULD NEVER RECOMMEND THEM . I REGREAT I EVER TRUST THIS ROBBERY, UNPROFESSIONAL, NON RELIABLE COMPANY AND OVERPAY THEM.. NOT WORTHY FOR SUCH A PROBLEMS AND CHEATINGS. ALSO THEY TRIED TO STOLE MONEY FROM MY CARD, WITHOUT MY PERMISSION. THEY DONT PLAY FAIR AND THEY SHOULD BE INVESTIGATED. EITHER SERVICE I PAYED FOR DOESNT WORK. CUSTOMER HELP DOESNT CARE AND ITS USELESS AT ALL. IM VERYDISSAPOINTED AND DISGUSTED.

Information on GoDaddy that may be of value to others: I have learned that GoDaddy is just not, what they seem to be. For years, I have handled my email and my domain through GoDaddy with no problems… until a few weeks ago. I began to have problems with my email. I could receive, but not send email. After a lot of time spent on chat, I learned that GoDaddy was not handling my email (despite the fact that I was paying them to do this) an organization called Wildwest was handling it. Never had heard of them and I never got the problem resolved. I really spent hours trying to get this straightened out and finally gave up, decided to go to a different resource. I needed to temporarily keep my domain with GoDaddy, but could handle my email through this new resource. In setting up my email, I needed to replace the MX address to reflect the new email resource. At that time, I learned that GoDaddy was not hosting my domain; an outfit called CloudShare is hosting it. To change the MX address I need to contact CloudShare - which I am still trying to do. Therefore, in short, GoDaddy is a front… some kind of a reseller of services that others provide and in the event you need to get into the details of making any kind of change with your use of GoDaddy, you can really get wrapped around the axel and waste hours and hours of time. In short, I would recommend that any who might be using GoDaddy look for an alternative resource that handles the entire process in house – no external email or hosting resources that cannot be controlled or modified.

worst technical support

I noticed that I have two accounts with my phone. number there., their SEO does not work at all,, their customer service is unhelpful, domains are expensive. I am moving somewhere else