GoDaddy

Customer service is not competent. I transferred a domain name to my account from another account on their system that had gone dormant. Tried for over a month to get it to connect to a website on Squarespace. They never made it work. Every GoDaddy customer service rep that I called had different answers, all of them incorrect. Wish I could give these clowns negative stars. Don't do business with GoDaddy. My URL now redirects users to scammers on the internet. Their customer service argued with me, insisting that their nameserver records were correct while a who.is search from anywhere else on the internet shows nameserver errors with where the domain name is pointing.

90 minutes wait time for help? As a reseller, I've never had to go through something like this with GoDaddy. I've been a customer of theirs for 18 years. They did something to my server that has corrupted my site. And, as far as "Help" goes, they've done nothing about it. It's sad to see such a great company go down the drain. My site has been corrupted by their doing, for over two months now. I'd give you zero stars..... if I could. ***I also posted this on TrustPilot

GoDaddy is really a very poor service provider. From last 3 days one of my website is down in some time slots. My blog is not working and same response " Ok Sir we will check and update you " and after some time they say yes our tech team is aware about this. ( Last 3 days with same issue ) I have more then 250 + blogs but they are not showing. When we ask them they said " we have check with technical team they said there is no data loss". We share Archive Url , IP pointing and some sample url . Every time one line Answer " we have check with technical team they said there is no data loss". When we ask them " Where is my blogs then " GoDaddy team - I will check and update After 15 to 20 min GoDaddy team reply " Thank you for your cooperation. we have check with technical team they said there is no data loss". Again same process and they always say the same. My team wasted more then 15 hrs in discussion.

Don't even search for a domain on here, they use a an algorithm to monitor for good ideas and then immediately register them under godaddys name to charge 50x-500x more. Saw one I wanted yesterday, $50. Today $2000 - and guess who owns it? Yep. This is the worst tech company out there, and yes I'm aware of FB.

AVOID AT ALL COSTS EVEN FOR DOMAINS. Their control panel is painfully awkward to navigate, their support will leave you running around in circles for hours and if you want to renew a domain name, they try and force you to use "domain protection" which should be free anyway but costs £30-40 per year on top of the renewal. Want to remove it? Good luck, it won't let you delete it from your cart when you checkout. Thinking about contacting support to get it resolved? Enjoy wasting an hour of your life running around in circles. Removal of this should be simple (not that it should be on there in the first place) and the security code system DOES NOT WORK after multiple attempts the codes sent do not work (no it's not a typo, extra space or the previous outdated key!)

Godaddy lost My data backup during upgrade server panel. Now GoDaddy team is not providing my data. On 4th March 2020, I have upgraded my old 4GB enhance plan to new 6GB grow plan, before upgradation GoDaddy Support Team (ommen4396@godaddy.com) this person gives me wrong information about data migration and told me that they will migrate my all data into new 6GB plan.but after migration I realized that some databases and file contents was missing. Then I called to support team on 5 march 2020 at that time they told me that your remaining all data will be migrate in 72 hours then i wait for 72 hours but after 72 hours i did not get my missing data from godaddy team after that i take continous follow up form support team, but today 11 march 2020 godaddy support team told me that there is no backup from godaddy site through which we can restore it back & now they are telling us that we don't have your old panel database backup, you have to take your database backup from your local machine. I want my all lost data from GoDaddy Team.

Do not buy the broker service, it's a scam. I paid 80 USD for nothing. I don't recommend this.

Last year my hosing was up for renewal and platform out of date. By upgrading I lost my entire site and all email address associated with the account but the primary email. Their response "its not our problem, hire someone to fix it if you don't know how". Now just one year in of my three year subscription I get and email stating that my free single email account is being cancelled in 15 days. I need to upgrade to a pay plan. No one said they are going to be cancelling email accounts and regardless of whether it is free or not it is part of the package I paid for. Their response "not our problem". If when I am due to renew again, sure tell me its no longer an option. You can not just take services from people and not give some sort of credit or option to get out of multi year agreements. I am done with GoDaddy, I will never use their services moving forward however because I paid for multi year I am stuck or eat the loss. What a scam.

if you are stupid you can order godaddy service )

I find Godaddy is good considering overall performance. If we consider good support, speed, price I can only suggest Godaddy, Hostgator and Domainracer to the people who are planning to purchase hosting.

I called up the day before my domain names were due to be renewed to cancel them but was advised id been charged a week earlier and that they couldnt be cancelled yet. Even though i advised that the domains original 1 year purchase doesnt expire until tomorrow, they advised i still couldnt cancel the next 2 year renewal and cant refund me the $500 they had charged me. They pointed me to AUDA policy as to why they couldnt refund, so i looked this up and found that per AUDA they still should and could refund me, to which the contact named Nada simply advised their own policy said they cant and wont even though she had just said it was because of the AUDA policy. After spending over $2k in 12 months with Go Daddy i am in disbelief with the lack of willingness to assist in a matter where they clearly have the power to assist.

I was using godaddy auction service and 2 different times I was locked out and unable to login back in to godaddy auctions (login form was simply unavailable and not viewable) to increase my bid on a domain name minutes before the auction ended and couldn't login (view the login form) until minutes after the auction ended. If this happened once it would or could be a coincidence, but twice shows unfair business practices and manipulating the bidding process to favor someone else. I went through the email system asking them to at least address this problem but was told nothing could be done at all, not even an apology was given. This is pure fabrication of information because they could make this right and could relist the auction and allow fair bidding, but they simply chose not to be bothered by this.

Had a bad experience with GoDaddy? I want to hear from you. I was a faithful GoDaddy customer for 13 years, but after finally getting fed up with their ever-changing terms of service, inadequate tech support and their constant, early billing and product cancellation threats, I decided to move my web hosting and five domain registrations to a different company. That’s when the real trouble began. GoDaddy stood in my way at every possible turn. After I followed all of their domain transfer instructions, they would e-mail me the necessary transfer codes, and then later claim, for unspecified reasons, that they could not process the transfers. (By this time, they had taken down all of my websites and said I would have to open a new GoDaddy account before my sites could be restored.) Then they told me I first had to remove Domain Privacy from each of my websites (falsely claiming that this was an ICANN requirement). GoDaddy thus forced me to place all my personal information, cell phone number, home and e-mail addresses on the web for for an indeterminate timeframe, accessible by potentially every spammer and identity thief in the world. GoDaddy then claimed there was a 2-week waiting period before the transfers could be performed. In addition, GoDaddy falsely denied being the Registrar of Contact. I legally recorded GoDaddy’s lies under California penal code 633.5, and those recordings are court-admissible evidence. If you have had a bad experience with GoDaddy and would like to join me in Class Action against them, please contact me. I have all the necessary documentation to initiate long-overdue legal proceedings against this awful company. Thank you.

Customer support is horrible and could not fix my business emails issue (No incoming mail since last week. I called 2 times and they could not fix the problem) . Any discount offers they send are only for new orders not renewals. Every 2 years I pay $482.33 for only one website and one email: Website Security Essential $182.23 USD Deluxe Linux Hosting with cPanel Renewal $263.76 USD .COM Domain Renewal $36.34 USD They offer good prices for your first order then that's what you'd be paying Look for other businesses.

This company is totally about money. They have no concern for their customers. Every phone call is an attempt to up-sale and every product has a dark side. They do nothing more than sell your information while having you believe they are attempting to give you service. There are much cheaper and better services available. Take a few minutes to shop. You will thank me in the long run.

GoDaddy is good for one thing and one thing only: domain registration. For hosting, unless you're a dedicated web tech, you can never keep up with all the disjointed updates on WordPress, so your site keeps breaking. And if you ask for Business Premium, you're in for a real treat if you already have just Outlook: once you've ordered Business Premium, they threaten to remove your email addresses if you try to cancel. I've already moved my site host and now my email host. Hopefully, that will release the Microsoft account so I can order Office independently of this racket.

GoDaddy just SUCKS! They sound inexpensive at first. They are not! they are ridiculously expensive. Just wait for an auto-renewal, they will sneak in a nice price hike "after your promotion ended". Terrible business model! They charged me an "auto-renewal", and since I wasn't expecting it, I didn't check my business credit card account. I found out when I got the late fee notification by mail from the credit card company. At times like this, that amazon AWS charges cents for hosting ... this guys at GoDaddy auto-charged me over $600 dollars for "shared hosting" (your site in the same server along with hundred others competing for resources) Called customer service. They just made me laugh: - they couldn't refund me because 30 days had passed. Of course! I didn't know they had charged me. - the rep: named Landon (didn't want to provide last name) literally said: since you already (forcibly) paid for it, you might as well use it. Just save yourself some headache. Stay away from this clown business.

Number 1 Web Hosting with great customer service team. I really appreciate how fast they reply to my email every time i sent them an email for help, thank you very much for your great support. I highly recommended Green Geek.

Design their process to ensure all your domains renew and they keep your money. Aggressive customer service staff try to make out they are doing you a favour.

The redemption fee charge is a scam if a customer mistakenly orders a product ten wants to cancel, there are no incentives to the customer for a full refund. How can you take a redemption fee if a product is no longer redeemed? The cut throat lack of customer service is horrible. The business must be run in a greedy fashion to continue to thrive. Sad. Not a reputable company at all. Don’t support these crooks and spread the word. Each review helps. Each one teach one.

PLEASE DO NOT USE GODADDY. 1. The service is really bad 2. They give wrong information 3. You need to have the right information so you can insist that what they tell you is wrong, otherwise they will insist with the wrong information 4. Their tech support aren’t good, they cannot resolve their own server issue 5. The support team is very unhelpful, not supportive of your issue and they just don’t care We transferred our domain to GoDaddy 10th June 2019, for some reason GoDaddy cannot resolve the DNS issue thus resulting to our website down for more than 3 weeks and some emails not coming through. We called GoDaddy for support, they configured DNS multiple times but was not able to resolve the issue after all. We requested for GoDaddy to lift the lock so we can move to a private server but they advised us to contact ICANN because ICANN can only lift the lock, when we called ICANN, they clarified, provided us with the policy and it turns out, this should be from GoDaddy. We contacted GoDaddy again, told us the same information and insisted that only ICANN can lift the lock, until I provided the email from ICANN and the policy clauses. They put me on hold for more than 10 mins and told that there is nothing they can do about it, we have to wait for 60 days even after I explained the reason of transfer. They did not offer to look into it etc. I advised that ICANN advised me to send a complaint re this, and the customer support agreed and just said “okay that’s fine”.

I asked five support personal over five phone call's while I had them on the phone for one thing or another. They were asked if when I moved my URL if my website would come over the way it was at the host I was leaving. One of the teck support people told me on one phone call that it would be the same as it was at the old host. Today I called 6/30/19 and another told me no it would have to be built from scratch. I informed him (and by the way they were selling me all sorts of programs that I was told I would need to have. But today I was told that it as I said have to be a new build. I told him what the other guy told me in a 45 min. phone call that it would come over the way it was. He told me that he could not have told me that as it is not true. He then went and said he was going to have a supervisor check the call I had with the guy who told me that it would come over the way I have it at Wix.com. He came back in 5 min and told me that they checked the 45 min call in 5 min and that the guy did not say what I had told him the man told me. And that the sale of 20 dollars and change would not be refunded to me as it was never told to me as I said it was told to me. As far as I can tell you run, run like hell from Go Daddy all they do is keep selling you something saying you have to have it. In one day they scammed us out over 50 dollars for things they told us we needed. But the main problem is that lie like hell about what they say and think your to stupid to know what was told to you. There is no way you can listen to a full 45 min call in just 5 min. Run, run fast from them. We are going to contact our Attorney in the morning over what they have done to us with there telling you lies to get you to buy something else.

If your hoping to do a online store in different languages you will be disappointed. They always say they are working on a solution to the templates not being available in the language you want to use. A lot of the format can be changed but the important stuff needed during the customer shopping cart purchase area is simply not available. The e-reply when the customer has made a purchase is also not able to change language. So considering the cost associated with a go daddy website it is simply not worth it. It is nothing personal. They simply are not committed to doing the development needed to keep up with a global economy. They take the easy money with little research and development or investment. Also people can't lIke your pages They say they are wor king on a fix. They also say they will get back to you with news. They dont. The only time you hear from them is to get money. Yes they can go to your social media platforms. But it is 2019 and people want to share and like whatever they want. Go daddy is behind the times and desperately needs young blood to deliver what people are looking for.... People liking and sharing your stuff is the way things are done. Not with go daddy. They are so far behind for such a big company. If you need a simple store for your business in your city go daddy will suit your needs. If you want to expand they just might not be up to the challenge

I woke this morning to discover the email service i had enjoyed for the past 5 years disconnected. No notification or warning. On contacting GoDaddy customer service i was told the freebie 5 years had expired and it was in the original agreement that incidentally they could not find a copy of that usage would cease without notice. On a separate issue i was billed twice for the same domain name and paid twice. They would not refund my overpayment as there system didn't have that flexibility. Overall a thoroughly unpleasant experience. I would not recommend anybody uses their service.

I went in to move my domain to another registrar. Instructions said to update my contact information, so I did. Went in, got transfer identification code, started transfer and was shortly thereafter denied. Why? because I updated my contact information! Now I have to wait 60 days. F234K Go Daddy. I set my calendar out 62 days and will leave them FOR FU23KING EVER!!!!! DO NOT USE THEM, AVOID AT ALL COSTS. MOTHER FU23KERS......

Been with GoDaddy for 7 years. Started out ok. But as competition came in, they started to get dollar happy. I renewed a few emails and domains, but kept getting notices that "renewal failed". So I renewed again. Thing is that their notice applied to services that i did not want to renew. When I found that out, I went back to GoDaddy and informed them of the misleading notices and asked them to credit me for the second renewal that i did not want since it extended my renewal by another year. They said they cannot reverse the charges. i called my bank to cancel the second charge. Then I got a notice that all my email accounts have been deactivated. I called GoDaddy to find out what happened. They said that since the second charge was canceled, they canceled everything. So, I had to renew again and to make matters worse, they even charged me $50 bank fee for the declined second charge. My suggestion is DO NOT use GoDaddy. People tell me that Square Space is much better with better web site builders and much cheaper. I would give them zero starts if possible. STAY AWAY FROM GODADDY !!!

Bad Product Knowledge, unhelpful to solve problem they caused. I am a local business. I needed a ".com.au" domain. But they took advantage of my lack of knowledge, and sold me a ".net" - knowing fully well that I am a local wellness and counselling business, not a telephony. They sold me 3 years' worth of it!! A request for refund was ignored again and again!

What a total bunch of pirates. They will continue to charge for services I specifically asked to have removed. They set up 5 year automatic payments then give zero grace period if the payment method is expired by the bank in that time. They then serve up ($100+) charges to get the site back up. When asked to talk to management I get the ole plank walk (they call it a ticket). When asked for a mailing address I get the old "We aren't at liberty" 14455 N Hayden Rd. Ste. 219 Scottsdale, AZ 85260. Apparently Google is at liberty. I wonder if they do web hosting.

Any other hosting is better than GODADDY.COM. Once you purchase the most expensive hosting with UNLIMITED space the hidden things pop up. You work hard to accumulate or put together your content, data and resources for your website and upload to the server. They will suddenly SUSPEND your account not only the one but ALL websites under that account. You will get an email with a list of folders forcing you to delete them or your account will remain suspended. I was FORCED to remove a 3.8 gig folder because they said it was too big and they will not reinstate my account otherwise. You will be FORCED to purchase a DEDICATED server to host those files. Be aware of this new way to make money. The technical service sucks too you have to hold for 45 minutes before minimum wage employee with no idea will come on the phone who will repeat the same thing over and over and over, with no immediate resolution to your problem. You have to call several times to get things working. Most of the time their servers are down I’ve had to call so many times asking why my site was down. Same answer every time “We are sorry we are working on it”. They have the most unreliable software installed, most of the time WordPress doesn’t even work. Their biggest problem if running xml database files, let me not begin on simple php and java scripts have to be loaded. When you call them, they will blame right back at you “You have to follow proper procedure to make them work, you can delete and re-install, we don’t provide software support, if you like a professional we can hook you with someone for $75 an hour.” Godaddy.com started great in late 2000 but it is worn out now, check their stock on Nasdaq they are all downhill. In conclusion ANYONE IS BETTER THAN Godaddy.com.

I've had a number of domains registered with GoDaddy for nearly 20 years. The tech support was terrific much of that time. This week we decided that we needed to get the email on two of our domains to synchronize between our devices and computers using an IMAP configuration. Trying to set it up got nothing but errors even though I was applying the settings as described on the GoDaddy site. After going through a lot of misinformation on the site I discovered info indicating that we needed to convert the free email accounts with those domains to either Personal or Business paid accounts in order to use IMAP. Finding how to upgrade to either proved impossible so I phoned support. I was told the Personal was no longer available and that I'd need to buy an Unlimited Business Email package with the caveat that it would become obsolete within the next couple of years. The package was $120 for five email accounts and included unlimited storage. I bought that and got one of our accounts up and working perfectly right away. The second kept having issues with the server rejecting the username when I tried sending email from a computer although it worked on two devices. After more effort the next day I called support again to resolve this issue. The overly patronizing agent asked me to log in to the browser based account to be sure that would work and have me send him an email from it. I entered "Test" as the subject and got lectured on the reasons not to do that. The email did get through though and I was told that showed it was all okay and that the problem was in my software and he couldn't help me with that since "they hadn't sold the IMAP package I had for over five years." I pointed out that I had just purchased it 24 hours earlier and he said it shouldn't have been sold to me. Instead I should buy a $360 per year plan. ( In retrospect it appears that the $360 he quoted me was for their Business Hosting with a Virtual Private Server when all I wanted is upgraded email. ) At that point I was clearly irritated but under control even when he told me not "to be that guy". But it became obvious that he had no interest in helping resolve my issue. He was there to sell. GoDaddy records the support sessions and I can only hope that someone listens to that most unsatisfactory call. I've got his email address so they can clearly identify him. Today I resolved the problem on my own and I have the IMAP email working. Meantime I'm making plans to move all of our domains from GoDaddy.

Everytime I've brought up a problem, Go daddy has basically told me to submit a ticket for 100$. Thanks for nothing, I used to get genuine help from their support staff, now it's just you need to submit a ticket. Thanks for nothing Godaddy. AVOID THEM, also on a side note, they don't let you use 3rd party plugins like w3 total cache to cache your website. You have to pay for it.

GoDaddy is fraud and cheating company. Check how they take money from your card without your approval until you catch them. My screen of support chat when they was stealing money: http://oi63.tinypic.com/nfjzbq.jpg

I have some domains thru GoDaddy and use some more than others. They auto renewed services for one site I haven't touched in 4 years, and then refused to refund money. What a scam.

They rob their customers' money intentionally. I deleted one item from my cart and checked it several times to make sure that it's been removed but at the end, they charged me for that and when I asked for a refund they said it is not possible!! even though the term was set to start 10 days later!

I prepaid for 5 years of hosting. After about 6 months, my website was going down all the time. They would not correct it. They typically blamed my website for this. I moved hosting to a reliable hosting company. I requested cancellation and a refund of my unused (prepaid) services. They refused to refund. They only refund prepaid within 30 days of commencement of services. The terms they sent me in the refund discussion were not disclosed at time of purchase and I noticed they are less than one year old. Essentially, they ripped me off, planned to rip me off by not providing reliable service to begin with and have since implemented a theft policy applicable to all customers.

I keep getting diverted to their Manila call centre and it's too difficult to try and get support as they do not speak english well enough and I don't speak Filipino. Godaddy used to be the best in customer service and now it's gone down the drain so I'm looking at other host servers now.

Every time I call for help they sell me something and fix nothing I have bought so many different services from them as they suggested to make my site better but it keeps getting worst. Technicians are salesmen that's about all.

I started hosting with Godaddy 8 years ago and every year they would raise the price on me so much and I would have to call in and negotiate the rate and always felt taken advantage of. I started having major issues when I couldn't send or receive emails to my sons school no matter what I did. It also started happening with friends and invites. I called them and they said I needed to pay money to upgrade in order to fix this..... really? Upgrade just so I can send and receive emails? I started using gmail as my main email for school and such and rarely used my godaddy email anymore but would still check it just in case an important email came through. My plan was to let my subscription run out- that's how much I hate dealing with them. Trying to transfer it over had become a nightmare. So a month before the subscription was up, I wasn't able to log into my account! I changed the password and it worked for a day or so, then blocked me out again saying something was wrong. At the same time I kept receiving emails on my gmail on how I needed to update my billing info. I'm sure they were doing this on purpose so I could call in and give them my updated credit card info. This company is very unethical. Will never use them again. Literally the worst company I have ever dealt with.

Horrible customer service experience and always serving with attitude.

My experience with Godaddy.com is just a nightmare.They are not only expensive but also do not give professional support. I changed my web hosting to siteground.com and all my wordpress data is disappear.when i contacted godaddy.com to provide me backup.they said you must at least buy 1 month webhosting to restore your data back and they are charging me USD 160 only to backup my data. I advise please don't ever use godaddy.com. My domain is still with godaddy.com and my email they charged me for 2 years mistakenly 3 times.No good service.no professional.only greedy and no-cooperative.

Our mails have been going in the spam folder. They have fixed points that they address. If still not fixed they say we can't help you on this. We use godaddy since we don't have a support tech. team. What is the point of using godaddy if they can't resolve their issues.

they always want money but zero service! and worst website in the world. shame on you

If godaddy charge you for something and you want to cancel it,they will do everything to stop you getting a refund...always trying to upsell you things you don't need and also charged me for a service that is meant to be completely free...shocking company to deal with

I have been with GoDaddy for 12 years. However, they have become very aggressive with their sales. Every time I call tech support I get sold.. Just yesterday: "Oh you can't renew your SSL certificate, but we have a team that will do for $40. It ever ends. Goodbye GoDaddy

These idiots suspended the website without even notifying.. even after being a loyal customer for more than 15 years and more than 20+ domains paid for.

Nicoletta was so polite and calm on the phone, her mannerism was already awesome and would have left me happy. But to put the cherry ontop, she resolved a account merging issue for me in under 5 minutes. That was remarkable, and completely exceeded my expectations! Thanks guys.

Worst service

This hosting company will grab your domain name if you accidentally fail to update your card details. They won't let you make one teensy weensy mistake after you've been a customer for a decade. Do yourself a favour and avoid them

Cheaters!! They renew without my consent. And they are denying Refund!!!

I purchased a domain from GoDaddy and then got an offer from a buyer that I knew but didn’t trust. GoDaddy told me they would sell the domain anonymously for me. They charged me for this service. The person that wanted the domain bought the domain and then promptly called me to tell me that GoDaddy told them I was the owner and then gave them my contact number!!! I called godaddy about this and was met with a foreign person that couldn’t understand anything I was typing, so I called and spoke to some smug kid that was talking to me like I’m an idiot. He even laughed at me when I told him my safety was in jeopardy now that this crazy person has my info. He could not have cared less. Not to mention it took two weeks for GoDaddy to process my payment. I’m moving all my domains. DO NOT TRUST GO DADDY. Awful customer service, and Data Leaks / Privacy violations are the norm here.