GoDaddy

The longer you are with GoDaddy, the more they find "new" charges. And - What GoDaddy tells you on the phone and what they actually do can be quite different. Then, when you insist that they review their recording of the conversation, they suddenly insist that the only way that they will share that recording is with a subpoena. In other words - it does not make any difference what they tell you on the phone. They can charge you what they want and you have no way to defend yourself.

bad tech support take too long

This a a predatory company that promises the world but delivers nothing. Furthermore, and best of all, they try to intimidate customer for trying to leave. They make it difficult and bill you credit card for every single charge even though you did not authorize it. I have fought every charge with American Express. Do you want this headache? NO! go elsewhere. WPengine is way better.

Some of their departments don’t even bother to revert you since they are a big company , loosing 1 or 2 customers is of no value to them . Worst support of all. No value to customer

I have had nothing but problems with them this year. First they took away my website out and a blog when I had called to ask for help. Then they removed the whole website after removing malware and I got no notification of this. They have refused to take any responsibility for any of their part in it and asks that I buy more services when i call them. I am thoroughly disgusted with their services

It has been a while since I made any changes to one of my websites hosted by Godaddy, so I entered a chat to seek assistance. I did not have to wait long until a rep came on...I gave her my details and told her what the problem was. She was polite and said that she needed some assistance to work on the problem, but in the mean time would you like to know how I can save you some money? So, in came the sale pitch and and how from $620 she was able to go to 510, and so on, it ended up @ @120 to which i politley said no, and how is my problem doing on your end....she then said I have to switch to the the rep so he can help you. So, the whole time was nothing more than stalling and feeding a sales pitch. The new rep came on and wanted to know my details again..I told him that I was switch over for the rep said that she was working with you on how to solve my problem. he knew noting of what was going on. This did not sit well with me and I told him. I ended the chat by telling him that what you just did cost you a customer with 8 websites that are hosted with you. There is no email support any longer with Godaddy, it's all chat or by phone, so there are no copies of transactions taking place when a problem arises. I was able to save the chat and will send to Godaddy after i speak to a rep and get an email from them. It will be attached to me informing them I have gone with another hosting company.

I hosted my website using deluxe plan. in few days, resources limit get exceeded and the guy called me to upgrade it else website wont live again

I write this as I've been on hold again for over 30 minutes, been transferred twice and have received no help. But alas, this isn't the first time... I manage three businesses and all of them have GoDaddy. Two have had sites built through GoDaddy, and we are all regretting that decision like a shotgun wedding in vegas. I am the person that handles all the issues, from the site build to the site not working (OFTEN). I have to call GoDaddy, and it literally ruins my day because I know I'll spend AT LEAST 45 minutes trying to get to the right department and another hour talking to people whom, if they feel like it, will help me, but it will take FOREVER (echoes forever). I've been hung up on, transferred all over the place, given inaccurate information...seriously it is THE WORST customer service I've EVER..EVER EVER experienced. In one case, it took 3 months to build a site they promised would be finished in 7-10 days. You get no 'one' person assigned to you. You have to call in and wait between 11 minutes and 33 minutes just to talk to someone who will likely be in the wrong department and then transfer you to another, effectively restarting your counter so you have to wait another 33-800 minutes of your life. OH, and PWS--the site building side of GoDaddy, don't even bother. They are useless, rude, don't respond, block you if they feel like it. I had to post on LinkedIn about my experience just to get someone to call me, and here I am, 6 months later, in the SAME EXACT SPOT. The representatives are so rude. They don't respond, they don't deliver on time, I have to beg them to respond to me like I'm some stage 5 stalker asking for a date. If I had to go to spend twice as much to go with another vendor, I'd do it in a heartbeat. Unfortunately I don't own the businesses I manage operations for. But I do influence them. I have a couple more sites they need built and I will go down fighting so they choose someone else. If we've lowered our standards of top-notch customer service to spending a saturday evening in the ER from alcohol poisoning after finding out your partner cheated on you, then sure. They're top notch. But I prefer spending my Saturday's feet up, wine in hand by a peaceful fire.

Questionable billing practices.

I am on unsatisfied customer as the I have to call 2 times in 2 hours time today (06/09/18) with email problem and reps I talk provided contradicting information. One went two steps forward and asking me to pay $4000+ to get email problem fixed. What a hefty price to look into email problem. Email was working till yesterday afternoon and stopped working in sending emails to business address.

so expensive awful customer experience paying a lot of money SLL they are not responsible only wasting the time with this company

Zia.

2 hours on the telephone just to sell a domain, this is simply the worst company out there

Go daddy provide very bad service

My email and domain went down today because I didn't pay my bill. I would have paid but I never saw the emails because they go right to SPAM. Go Daddy doesn't bill any other way like text or snail mail. Only email which is subject to being hidden in SPAM NEVERLAND. The response from Brian @Go Daddy?: "Not our problem!" I ask, Can I get the emails that bounced? "No". Sounds a lot like a kid's response not a business. Got the deflector shield up so nothing sticks. The truth is that Brian didn't really know what he was talking about because the emails are coming through now. I'd like to speak to a business that hires people who actually get trained and don't just give stupid answers. Businesses usually like to hire people who can improve relationships with customers and be looking for ways to improve service or product offerings - so why wouldn't he put in a suggestion to remedy a problem that recurs with their existing clients? Other than that - other Tech Support from them has always been top-notch. There's opportunity for another business there.

To prevent cancellation of my products GoDaddy gave me until yesterday to fix an auto renew that was failing (due to their tech support choosing an expired card). I went to fix the problem and they had already cancelled my products early that morning (around 4AM). How can they both allow you to pay to prevent cancellation while also cancelling the product??? They are now holding my 2 business domains, websites, and content hostage unless I pay $150. I called corporate, and nothing is resolved. I just emailed their CEO who quickly responded. Once this is resolved I’m never using GoDaddy again.

what a scam. GoDaddy has horrendous customer service and if you accidentally let your domain expire they will charge you a disgusting sum of money to "recover" it even though it costs them next to nothing to hold it for you for a few extra weeks. They are convenient to use (but so is everyone else) and they are awful from a user and service perspective.

Paid $4000.00 to build a site with the promise of upper level personal tech support to walk you through getting the site operational and published. After money spent I was told to stop calling them for help to get the site functioning that they can't help me. Several occasions I asked for a supervisor, I was told that supervisors will not be able to help me. Its been 1 year since I paid them and my site still isn't functioning. I have called over and over with no help what so ever. Customers can not buy anything and the site has many issues with the plugins working. DON"T hire Godaddy to do anything with a website. They will rip you off!!

Very Poor customer service. You should be shame of your customer service.. "Need help? Call our award-winning support team 24/7 at +65 6349-4240" is definitely not walking the talk. Do not mistakenly fooled by efficient cost with cheap customer service. i am using 2 step authentication which was proposed by godaddy. since then i can never access again my account since google authenticator never match with the login. whilst i was trying to gain access again by calling their customer service and it was the most horrible experience i ever had. it took you almost 30 minutes and not getting anything out of it. Never had i encounter such poor customer service experience. and yet, still you will never gain access to your account ever.

Don't even think about using this service unless you are an IT specialist who can work your way around the mess that is the Godaddy site and can second guess what to do next when information makes no sense. Pages announcing "Congratulations" and requesting that you next click page links which don't exist on the page are typical. No consistency in terminology throughout the site and Site Navigation is a disaster. The email is unreliable, customer service is slow and disinterested and, oh! add to that obscure usernames which are generated and can't be changed. Having paid up front for two years, I give up and I'm migrating my sites to another service provider. Haston

GoDaddy kept billing me every year after I paid for 5 years . Then GoDaddy kept my domain name saying I needed to pay for reverse fee from bank . Very rude customer service .

I purchased a domain name above godaddy. I purchased it for 5 years. It is cheap and enjoys high discounts. At the same time, it is also very convenient to parse the website. Whenever I encounter a technical problem, I can always get help over the phone for the first time. Great product and service

They are cheaters don't take godaddy hosting plans, my customer id is 64762831, just i talked to customer care person he was talking rudely & he told "i will not solve your problem you go to consumer forum" don't go with godaddy

Spent thousands with Office 365 through GoDaddy. Complete and fully functional Office 365 they said. Nope. I just spent thousands more to hire an IT firm to get out of Go Daddy because it didn't work, Their techs finally admitted it didn't work, and they refused to refund. Complete ripoff.

I had to add my voice to this. I am a physician that needed a simple information website for my patients. I got drawn into having them create a website for me and 9 months and $2500 later Im still without one. Every step of the way was a struggle. There are too many departments, you are constantly transferred to different people and have to start afresh. I wish someone warned me about them before I started. Now Im hooked. Beware.

Unwilling to help a customer that has been with them for 10 years

I have been using GoDaddy for 3 yrs. Over 3 year, many times I've experienced server errors in my websites, Whenever I contacted customer care for resolving the issues, they ask me to upgrade my hosting plan. I upgraded to high-end plan than they suggested, even though the problem is not yet solved. Customer support is worst and inefficient. They advise you to go for the upgraded plan, simply because of they want extra money from you. I advise don't use GoDaddy hosting, even if you receive a notification to upgrade the plan. Please don't upgrade it. Better find a good hosting provider.

Automatic renewal it a prick to turn off - the charges keep reoccurring and the way the webpage is set up it you could be forgiven for thinking that you have actually turned off the auto renew, when you actually haven't.

cancelled all domains when were supposed to be on auto renew

I have got my website created with hosting and domain plan. They charged 17000 INR for a year. After a year it took us a while renew the hosting plan and they are asking again to pay the same amount to create new website or charging 5000 + taxes to restore the back up of our own website. the worst part is that they don't give you the backup for the website and all content will be gone if you do not get the hosting from them.

customer services is worst and trust me they are cheaters and make you hold the line for every question you ask I will never recommend godaddy.com .

Whether it's sending or receiving, it sucks! Come on, its 2018! Sometimes you can't receive emails, so your clients that sent you the email gets an undeliverable, doesn't exist email. They thought we went out of business, called their credit card company to dispute and since the were with Amex, they got their money back, no questions asked. Have cost my company of 64 employees over $5000 in an internal audit that roughly covered half of their disruptions. I should be billing them! STAY FAR AWAY FOR EVERYTHING!

Be very careful with Go daddy as there will e few things that might flash as promotional service from their end, as soon as you click on it, though it's free but they will have you pay for it anyways. They are incompetent to deal with things if they goof up, I am having a bad experience using their so called "Free website builder" which gave an option to add payment gateway. As soon as I clicked on it, from a personal account it was modified to an online store and the Team leader wanted to charge me Rs.1200 where in with personal account I would have ended up paying Rs.400 with taxes, what he failed to realize even then keeping my future goals in mind I would have currently went for business plan, which will still be almost triple than my existing plan, he graciously offered me a discount of Rs. 100 or less (Which was very hilarious) Soon I’ll be taking my website to their competitor

I bought their service to let them negotiate on my behalf with the owner of a domain I want to buy. After I paid 69.99€ for them and after waiting for two weeks, all that I got from them is a nonserious offer of $2000 to buy the domain. I decided to contact the owner of the domain directly (searched in the WHOIS database), and after ONLY two hours of negotiation and without paying anything extra, I got an offer of $1000.

Godaddy purposely does not sending account renewal then they try to double charge you to re-submit account under your name , Customer service ridiculous, they never escalate your call , never give you ticket number for each call so you have explain everything several times to each agent. They easily hanging up on you

May 11 2108 I am very disappointed and extremely concerned that Godaddy is not taking appropriate actions. Yesterday I had made it very clear on the phone call with Uriah and an immediate email as per his direction to Justin Keanley the senior level, that this is a level one emergency that needs immediate attention, I’m very disappointed with Godaddy that I have not heard from anyone to resolve my ongoing situation. My business is shut down because of Godaddy , a decades worth of money energy and time invested to accumulate data had been deleted by Godaddy and there is nobody available to communicate with me to resolve the condition May 10 2018 This is regarding my Godaddy account 41914087 , I have been a client for 10years subscribing to multiple products and services offered by Godaddy. This email is regarding my server that I have been hosting with Godaddy for several years. Yesterday I got a call from the customer service Centre in India, regarding renewing my hosting. The product was added to the cart and I checked out and completed my purchases. A little later I got a call from Mohammed A Kader / mkhader@godaddy.com, customer representative at Godaddy trying to convenience me that Godaddy’s server hardware “Legacy” was very old and therefore it crashed and because of that my server got deleted and as a result all the data and information on it has been deleted. This morning I emailed Godaddy representative to call me and I was put on the phone to communicate with Priyanka Khetal a supervisor as introduced by her to me. I was on the phone for over an hour and she was of no help at all. She made up different stories and reasons about the situation. She made no effort to resolve the situation, I asked to speak with her senior and after putting me on hold for 10 min she said he was busy. I am basically out of business at this point. I am in serious distress, I am getting no answered from Godaddy India, this is unacceptable Godaddy has put me out of business and is not making any efforts or taking responsibility for their act. Just yesterday they have charged me money for hosting. This is a level one emergency , my life is at a standstill, I’m out of business. My customers are in distress and Godaddy India is not taking responsibility neither are they being helpful, I humbly request you to please escalate this matter in the USA I request you to handle this matter with utmost priority Regards Vishal Shah

They add charges to your account without you being aware. I was looking at my charges and found an unrelated upgrade that I never ordered. When I called to correct it, they claimed that I had to order it for a charge to occur. I spoke with 3 people and one supervisor before they would refund it. COMPLETELY DISHONEST

Godaddy intentionally over bills you and purposely makes setting up your website & email utterly impossible to figure out for the sake of billing you more!! STAY THE HECK AWAY!!!!!

Over eight years we've had technical issues with GoDaddy. My people, in trying to fix the tech issues with email/domain/SSL have purchased 14 products through GoDaddy support. I would say GD has miss lead us into purchasing additional products that are above and beyond our needs, and clearly were attempts to up sell. I would explore other options when renewing your domain and hosting- don't get sucker punched by the GoDaddy "Sales" & support. Once you get locked into a plan the renew costs are extremely high.

Have managed domains on Godaddy since Bob Parsons was answering the support phone 20 years ago. But my experience with their so-called support today was unforgivably bad. Would you believe 84 hours to change a dns record? Normal time is 2 minutes. No matter my client is on deadline and the site needs to be up, no matter I wasted 3 hours being lied to and fed platitudes before they admitted it was their fault. No matter I have supported them for such a long time. No matter this could cost me $10,000. Once upon a time Godaddy was the best thing since sliced bread. Today they are focused on making more money for the 1% who own them, and screw the customer. What a shame...

servers are super old. Very low quality and got hacked 3 times because of horrible server security

So their online chat is NEVER available. And when you email customer service, you get an automated reply that customer service is not available via email. I needed to cancel an order I had just placed minutes before because it was a duplicate order (had not shown up in my basket so I thought it did not go through) I had to make an international call where I was on hold for 30 minutes, then reached a novice representative who put me on hold for another 10-15 minutes while she "consulted with her supervisor" on the "situation". She basically told me that once an order is made on GoDaddy, NO REFUND is possible! This is contrary to what I read online so I pressed. She then spinned a story that if I cancelled it would take 30 days to 5 months before it can be made available again, so I told her I would like to cancel and then she switched back and said it is not possible to cancel an order. After not giving me any refund or help in any way, she tried to sell me a wholesaler's discount membership for 130€ for the year which would give me discounts on buying or renewing. When I told her I bought everything I needed for the year and more I don't need since I'm not allowed to cancel, she had the gall to try to convince me that I should subscribe and use the membership on one renewal coming up this year. So she was basically trying to tell me it makes sense to pay 130€ for the year to get a small discount (maybe 5€ at most) on the renewal of one domain name! PURE RUBBISH. I'm sorry I have all my domain names on GoDaddy and will look to go elsewhere. Any suggestions for alternate sites welcome!

Please don't even think about hosting with them, on landline with them 40Minutes on hold to solve a problem that takes 2 Minutes (transferring a domain) keep in mind i keep calling every other day for same problem and nothing solved, and to top it off, IM CALLING INTERNATIONALLY SCREW THIS COMPANY BE AWARE

503 service unavailable and techs say they are working on it, but have no ETA. Plesk has been crashing nonstop.

If you need a hosting technical support that listens to you as a customer and resolves the problem you are having then GoDaddy is not the company to go for. Their technical support will always take no blame for the things that are broken on their side. In fact, they will blame it all on you and in the end say "they can not do anything". You will be left on your own to resolve the problems on their server. I'm not speaking of just one odd instance. This has been the case for 3+ years I have been with the company. Every time I called them for help, they didn't. Poor technical support. I have finally made the decision to move away from them. I would never use their service again in future and would recommend anyone to signup.

GoDaddy charged me on things that I never asked And they auto renewed again.... When I called and asked about $245 extra charge, they said it was part of the package! (They never mentioned before nor did they send a notice before charging me!)

I had 2 websites with Go Daddy: a business one and an artist one. I wanted to cancel the business website. I told the technician to only keep the domains. This was my mistake. I should have said, " Keep the hosting for the artist one." I don't maintain my website, someone helps me with that so I thought keeping Domain name meant I kept the site running too. I agreed verbally to cancel everything . Realizing my mistake immediately and still on the phone with him I said," Oh, sorry, I just scrolled down my products and we cancelled hosting. What does that mean?." He said, "too late you told me to cancel it". Long story short version...I had to pay $150 to get it back. My complaint is that when people are canceling their service the operator should go item by item and make sure the client understands completely what they are doing. I had paid in advance for these services so I wasn't expecting a refund, I just no longer needed them. Word to the wise, don't let people rush you. Ask questions, don't be afraid to admit that you are technologically challenged. Now I'm cash challenged! Not a good way to treat a loyal customer. Even the supervisor was curt, business like, and obviously concerned more with getting money short term but losing my business long term. Now, I plan to go on every website possible to make people aware that they need to proceed with great caution if you want to use GoDaddy .

Godaddy is a good platform to buy domain services and have good support on domains and products. Thanks,..

Just got off the phone to one of their sales guys. He was extremely rude. Saying my current website looks like it was done on paint. Ridiculous. Telling him I have other priorities at the moment (other than spending 2k to build a website) didn't cut it. I bought my domain names from them. Wish they would just leave me alone. And wish I had never used them.

Terrible Terrible, horrible, horrible , awful, nightmare...........never ever anybody should buy their service. They are scam....