GoDaddy

GoDaddy cancelled my domain without warning. It seems like a business that wants your money would let you know before your site is list to huge domains. They do not. They do not save backups long enough to be useful. If you feel you must go with subpar godaddy service, set your own alerts for when domain renewal is required, as godaddy will not.

user interface is slow and buggy, nothing on the documentation works in reality.

Worst Customer Support

Renewal of 20 email boxes : 1020$ for 1 year (more than 4 times what it cost the year before). Reason for increase according to sales rep : survey of the market suggested their prices were too low. I switched to another provider who charges 200$ for unlimited email accounts including hosting services! Trying to transfer a 2nd site FROM GoDaddy is a pain. I get a message asking to approve the transfer, click on the link, then it tells me the information has been sent. Only to see a few days later that the request has been canceled because I apparently did not approve the change. I did! I clicked on that link many times hoping I would get more than just "information sent" or that it would tell me I've already approved it. I STRONGLY recommend against going with them, there are many companies out there that are cheaper, better and respect their clients.

I've been with Godaddy now nearly a decade. I've stayed with them mostly because of their strong IT support and security. Three things with Godaddy have me infuriated and their insufficient response to those things has been infuriating. First when they abruptly changed their website for mats or year and a half ago. The first domain changes made my paid internet advertising completely useless and all of my hyperlinks became 404 not found's. They could've cared less. Secondly the new SEO templates are nearly useless As they cater to the lowest of customer understanding. The outsourced SEO services they offer are only concerned with getting impressions, not customers. For $300 a month, they had poitioned me as the number one source on the index -selling an item didn't exist in a state with no demand for what I sell. Wow! Thanks for that. Again Godaddy could care less. Lastly, Yotpo review system that they place on my website is a scam. Godaddy allows Yotpo to encourage my customers to rate their buying experience and give my product ratings on my site. In itself that would be fine. I sell a great product that I am proud of. But the service also allows competitors that have not made a purchase to smear my service and products. I can only respond publicly to these falshoods if I pay Yotpo $6k a year (their cheapest plan). Today I had a customer who also purchased a similar product from a competitor and then rated my competitor's inferior product and poor service on my page! The customer recognized his error and is unable to correct his error and I am unlikely to pay the extortion money. When I called Godaddy for redress, I was told to write a review ... Well, there you go. Absolutely infuriating.

Be careful when reviewing your account settings for payment. I purchased a domain with 2 emails as a package for a one year term. I stopped auto-renew on one of the emails and let the domain expire. I then got an email confirming my auto-renewal of the second email address, despite the fact that the domain had been cancelled and no email, was even possible. Because I had cancelled one of the 2 emails purchased as a package, I thought they'd both be terminated. So I see this as a way of stealthily getting an auto-renewal from me. I missed two years worth since I got so many notice of expirations on the domain I began to not pay attention, thinking I had already cancelled both emails. I did get a notice and 10 days later was billed. WHen I called customer service, they refunded the second year charge of $59.88.

Been with GoDaddy for quite some time despite all the bad reviews. However, my patience ran out when they made me pay an extra $150 fee for a late renewal of their hosting, even though they haven't sent me a single reminder email or any other form of notification. And I understand issues arise, maybe the emails bounced back etc. But their unwillingness to even look into this matter and customer support giving me rude attitude by letting me know there's nothing they can do and it's either this or they remove my website completely can be treated as blackmail. I would highly advise to try and find something else for your hosting/domain needs, as their customer support is absurd, they keep trying to upsell you every step of the way and add "free features" you don't need just so that you could pay for them after 1 year when the renewal comes. Terrible company.

I originally set up with Godaddy and the guy I spoke to on the phone was really helpful and cheery. He sold me what he said I needed to get my site established. The trouble is I live in Australia and the only mail service I could connect to my site was US Mail or UPS. Absolutely no good here in Australia. I asked for my money back as I had bought four years in advance and was told I could not have it. So I lost my money and my web site was useless. So I had to swallow a lot of humble pie and engaged a local website designer / manager. She got a half decent site going using Wordpress on Hostpapa. I paid her off after a while because she was expensive and I learned how to manage my own site which I have been doing well since. So, recently I heard that Godaddy had really improved their service and as Hostpapa had allowed my site to get hacked I decided to move back to Godaddy. The tech guy helped me migrate the whole site, he agreed that the original package I was sold was rubbish and arranged for me to get the equivalent time again but without having to pay again. I paid a small amount for extra security and monitoring. Jammal told me my whole site would be moved across. Over a month later I find that my site is still not "active" because I have not given them an activation code. I didn't know I had to do this. I get back to Hostpapa only to find my original website designer / manager has all the codes and security questions in her name. So I then have to get her to get hold of Hostpapa and tell them to give me control of my site. They send my authorisation code to her!!! She then sends it to me and I send it to Godaddy. A week later and I find out that customers cannot see my website on Chrome and I cannot see it using Safari. Talking to the Godaddy tech guy I find that my site is currently hosted in North America when it should be hosted in the Australasian server. All this is wasting time and money. Writhing with frustration I am now required to phone Godaddy again to see why customers are unable to access my website. Even I can't access my site. What is going on? Oh, and we also have just learned that the email that was with my website is not going across to Godaddy. Why didn't the Godaddy tech guy say that this was not going to come over? It is embedded in the Hostpapa site I had previously. So they want me to pay extra to get the email across to Godaddy..

i have been taking go daddy services from past 6 years but i can see a huge difference not only in their services but also in their support team..its moving from good to worse..

So, Ive tried godaddy for some months, and the experience I had wasnt to good. I need a hosting provider where I can controll my DNS and email, godaddy did have a solution for this it said. The first bad experience was when I first transfered the domain I asked techsupport if I could get a webbased email or if I actually had to purchase a expensive office 365 subscription, I also asked If I could forward one mail address . The answer I got was "What do you think??" I was baffled and supprised by this answer. My first though was, "is sarcasm realy a professional answer these days?" I asked "What do you mean?" and he said "No" and that was the end of the chat. I had to solve this myself by making a clunky sharedmail forwarding in Office 365... Second time was when I noticed that they finally support mailforwarding in their own GUI, however this dosnt work when you have office 365 subscription, oficourse... Third time was when I wanted to add a homepage, though they dont support that as a standad. Webhosting have to be bought on top of everything else. IN result this would cost ALOT compared to their competitors. Canceled my subscription today and found a new hosting providor which support all of the above alot cheaper.

Be very careful with your account with them. They don't notify you when they renew your account, and every time they renew they bump up their price. I had an account with them for over 10 years and I renewed every other year myself, I never turned on auto renew feature. I shut down my website a few months ago assuming if I don't renew my godaddy account would shut down. But they renewed for 2 years without notifying me and refused to refund. Of course raised price again. Now I have to keep the domain without the website. Very tricky!

The crappiest customer service experience i have ever had

Don't give your phone number to godaddy they will sell it to numerous weasels.

Godaddy locked us out of our account and would not help us regain access. I don't know why we were locked out. We hadn't accessed our account for several months and I only found out by accident when our website wouldn't load. I sent many documents to prove our long term ownership, including business registration, drivers lic, previous bills with another provider. I have access to the email listed with domain name registration, but they have used some other email address which doesn't match ours. I asked to change the email to the same one as the registered email, so we could reset our password, and they wouldn't do it. This is the same email they sent the renewal to. Didn't want to help. Only response was we can't help you, contact change department. Change department says we can't help you, contact customer service. I went in circles repeatedly, because I couldn't believe we could lose our domain name. It has been renewed until 2019 - I don't know by whom, but it wasn't us. In the end, I bought another domain name and am going through changing it everywhere we're listed. I'm astonished that we've lost our domain name, it is unrecoverable, and they don't care.

This is my first time buying a domain because I just learnt how to make a website by my own. I was very excited with setting up the domain and get it to work . After a few hours trying to get it to work, I gave up. It showing the Pending Update status and doesn't change. Tech support doesn't online so I 'm stuck atm.

These are slick salesmen who really do not care what they sell you as long as they SELL you. DO NOT WORK with these folks unless YOU are very tech savvy and know exactly what you need. DO NOT. Then if you change your mind, they telll you there is no refund while you are on the phone. I think that is against federal laws but...

They renewed my hosting without prior consent with $90 they are greedy now and seems to be running out of business. There is no local support which I should have checked before doing business with them. They don't even allow to delete your payment method and seems they want to keep the credit card information with them and charge you every year. I think I need to cancel my credit card to get rid of godaddy. I am hurt and would not recommend anybody to go with them for any of their products.

I have had to fight this company on every front from authentic customer service to their weird pricing. It is very difficult to be a Godaddy customer.

I had 78+ domain name with godaddy for 8 years, finally left them for good. They are horrible on every side other than getting your money or selling stuff. They even auctioned my domain name without my permission and when I asked them: "why", the simply hanged up on me! On another incident they sold my domain name to someone else, and I wrote to ICANN with screenshots of the domain in my account to get it back! They forward your DNS to their advertising page "as a default state" without any notification, whenever they "guess" there is a problem! Customer service is asking you many questions but will not do something tangible because of the protocol of the company!

They gave me the run around and all I wanted to do was renew my domain name, then when it was available for me to buy it CONVENIENTLY got sold and then they wanted to charge me 4,400.00 DOLLARS??? Thanks for nothing Godaddy

Godaddy is the worst hosting company I have used, customer service is suck, the company keeps changing the features you paid for. It is suppose to be unlimited everything but it is not, file usages was suppose to be unlimited, but now it is 250,000 which is suck. And the tech supports are train to keep lying and do not want to help at all.

My email service stopped at 2.06 PM when I was out of town. When I get home, I saw an email from Godaddy that due to a payment issue from March stated “services indicated on the order have been either discontinued or suspended.” I was expecting several important email, so I called Godaddy and they said will restore service and “I will not use any emails”. I still did not get my emails the next morning and also the web site hosting was broken and not working after the account suspension. A day later web hosting still does not work. I found out later that they DELETED 7 email accounts, and any emails to these account were not saved. There could be an issue such as having the old credit card number on record, but they failed to provide any notice and a time such as 48 hours or more to fix the issue instead of deleting email and web hosting with only notice after the fact. This is the third time we experienced the same issue of deleting and we will never expose ourself to such unreliable service in the future.

Never buy GoDaddy products or services for more than 1 year or you'll be sorry. They've changed their return policy to suit themselves. Plus they're rude and greedy! I'm reporting them to the BBB!!!!!

Godaddy free trial is a death trap. If you stay with them you have to pay hidden fees for the trial. False advertisement by Godaddy customer services don't patronize this company

I have chatted, spoken to customer service probably a dozen times (although when I call they say they don't see any notes:) and emailed support with no HELP ever received. All I want to do is to replace the image that FB or Tweeter displays when my site is published. The image is old and need to replace with another. Simple......... NOBODY has been able to help me but somebody when I first set up the website set this up I didn't and now cannot update and must live with old image because godday support is incapable of helping.................

WORST COMPANY ON EARTH! LOOK ANYWHERE BUT HERE TO GET A DOMAIN> THEY WILL NOT CANCEL YOUR ACCOUNT AND MAKE EVERYTHING AWFULLY DIFFICULT..ONLY USE THEM IF YOU WANT A HUG MIGRAINE,

El pero trato al público de la historia. La atención 24/7 es FALSA. 9 días intentando que me contestaran, para que una pésima agente de atención al cliente, llamada Noelia, demostrara por qué las compañías pieden clientes por contratar cualquiera persona no apta para atender público. Traté de llamarlos al número que tienen, según ellos, 24/7, al Facebook, a Twitter, a support@goddady.com En fin, decepción total

GoDaddy continued to charge my card after services had been cancelled. They also somehow obtained my new card number without my permission which is extremely alarming. Will not use again.

I've been a GoDaddy customer for more than 3 years now. Just from my personal experience I have NEVER had any problems with them. Their tech support focuses on finding a solution for you within one phone call, they just don't let you go before they have found a solution or a concrete way forward. My site has always been up and running. The only caveat is their websecurity partner SiteLock but as I understand GoDaddy is now looking for an in-house solution.

I bought a cheap $1 .com domain, wondered how they make their money on it but now I know. I NOW RECEIVE SPAM CALLS ALL DAY, EVERY DAY since registring my domain with GoDaddy. I can back this up as there are similar complaints when I google the phone number and everyone says they have the issue after buying a domain from GoDaddy. I have had my GoDaddy account for 17 years and I WILL NEVER BUY ANOTHER THING FROM THEM AGAIN!!! They will sell your details to telemarketers and its a nightmare! I will have to change my number!

I cancelled my account last year for web hosting and URL search engine help after the trial I never received my credit back. Now i just received my American Express bill and they renewed my canceled services for $239.76 and now their policy says the refund period has run out!!! consider yourself warned....NEVER USE GO DADDY FOR anything!!!!!!!!

Purchased a 3 year plan to build a website for my business. It was not very user friendly and took HOURS to get it going. Then it wasn't optimized for both mobile and desktop. They finally fixed that. Then when I wanted to use a different service, they refused to give me a prorated refund for the 2 years I did not use! NOT a good way to do business if you are proud of your product!

The formatting on the web builder is poorly done and difficult to navigate. Customer Service representatives seem annoyed that you are calling. I've made nicer websites as a kid in school on free web hosting sites. The layouts for websites are also lacking uniqueness or artistic flare. Disappointed.

i had my hosting account in godaddy worst support and very heavy pricing only name nothing else i shifted to hostgai currently till now there support is great

Your customer service dept has been unhelpful and dismissive. I never used/activated a product~ wasn't aware that it was on auto renewal and refused a refund once I discovered I was charged for something. I thought I was being charged for the website, not a search engine product. I explained everything to Jenna (supervisor) and she was rude and unhelpful. Refusing to refund as it was past 30 days. I asked her to prove to me that I was notified by email of the renewal. She could not forward be a copy of the email. I never received the emails for renewal of the search engine product. NEVER. I searched all of my mailboxes, trash and junk included, and I received nothing. I have been a GoDaddy customer for over 10 years- I have currently 2 businesses with G.D. + 1 Prior. I am canceling with this CRAPPY company and will be going with another. Shame on you Go Daddy.

Discontinued all my websites but the website builder just when on and on ... be careful of any services auto and mark no auto renewal.

Closed my accounts. Originally told them not computer literate and I wasn't going to use them. All they did was try to upsell and now I find out accounts weren't closed and I was billed last month. So after telling them to close them, them helping me close them, still get billed. That's fraud! So I contacted the bank & Visa and they now tell me their policy is that if you contact Visa you're SOL Well being a senior is no excuse but I really don't get it and now I don't get why they totally ripped me off of hundreds of dollars and won't discuss it. And one of those young kids even hung up on me!

Your POS company just deleted my website, because I transferred my domain name to another registrar. They claim I was using a "free credit" hosting that was connected to the domain, which is BULLSHIT! I have had the economy package for years. They said they could restore my site for $150. I say that's a bullshit scam to remove sites and get $150 a pop. I told them to shove it up their a$$. I will happily build a new site before I give them $150. So now, I am removing ALL my products and I will be sharing this all over social media and will be filing a complaint with the BBB. Tell me Godaddy...was it worth losing a customer after 12 years, because you have morons and liars working for you?! NOT ONCE in 12 years did you EVER admit something was at fault on your end.You used to be a great company and now you just suck. NEVER AGAIN! I AM A WEB DEVELOPER AND MY CLIENTS WON'T BE USING YOUR CRAP SERVICES EITHER. I GUARANTEE THAT!

GoDaddy is undoubtedly among the world's most popular providers but it has a very ineffective customer service (slow and not supportive), it's expensive unless you want to get nuts (there are many better value-for-money providers) and it's slow and complex to use. They try to get as much money as they can from customers. In my case after I renew the hosting they forced me to subscribe a new plan because the "old" could not be ugraded to a new PHP version and all Wordpress websites were down, causing a huge business damage in terms of organic ranking. My clients were pissed off. They did not even offer a discount when buying a new plan and not even support to move the files. They blamed their engineers for not being able to upgrade the old plans to cPanel. So I had to buy the new plan, just for a month, the time to redirect to a way more effective provider. Goodbye forever scammers!

10 plus years using you guys as a trusted partner. I have referred hundreds over the years to you for hosting, domain buying, and domain buying club. I own a TON of URLS that I bought from you guys, I am in your domain buying club, have run servers in the past with you, have had hosting environments with you, and have been gratefully turning to you guys for support for almost a decade. I have spent tens of thousands and probably over the years referred in at least as much. We are planning a whole new site configuration in a multi-site install, it is crashing the small hosting environment, not to be unexpected of course, but in speaking with the rep tonight, who did the very best he could, I was told via two different managers he spoke with, my request to have a simple 10 day trial period, agreeing to a one year server contract up front, but paying only after we tested, that you would not honor that. Of all the hours you have helped my company, my clients companies, all for pennies of profit most of the time, especially compared to the profit from the size server I am looking to sign up for, I can't believe you treated a loyal client with such a cold shoulder. I know where your servers come from and yet still I wanted to give you guys the business because I believe that loyalty means something, and without your services I wouldn't be where I am today. You have potentially at this point, lost me as a customer. Maybe I don't mean that much to you, I certainly am not your biggest client, but in 10 years in this business, I have learned a few things, and if this is the treatment I get as a result of my loyalty to your business, then I will set up my own reseller account from where you get yours, sell domains through our own registrar reseller account, and lease a server space from the same place but even cheaper. My domains will be transferred to my own registrar account, referrals will cease, and we will part ways. The 60 other individuals that I have told to become members of your domain buying club will pull their domains and move them to my registrar account that I will finally go ahead and set up. I am completely aware that in reading this, because I only spend thousands with you a year, not tens of thousands, I am probably no big deal to lose. Even the hundreds of clients each year I send to you, probably don't matter very much. Even the 60 people that have hundreds of domains with you probably don't matter that much. Even still all those that I tell to buy domains from you every year don't matter that much to you. And in total, you'll read this and laugh, and that's okay, I'm just some small company to you. Sad.

GoDaddy called me to upgrade my account and instead they set-up another account (unauthorized) and double billed me. They are no better than the folks at Wells Fargo. In addition, GoDaddy will not reimburse me or acknowledge their fraudulent behavior.

I received a phone call back in February about a company to tell me that I can not use the name of .com. Which I did not understand what the person was saying since I am not computer literate. I was told by GODADDY that I can have emails without a DOMAIN. Somehow they sold the domain name and I was not notified yet they keep charging my credit card for 4 months and I was not receiving emails. I called customer service not only these tech guys are rude because I have had the worst experience ever from them in the past but no one ever explained to me that I need a domain to get emails. They are saying that it is up to me to know. Some of us who call to request service from GODADDY are computer illiterate, what they are doing is FRAUD how many are they ripping off?

I have bought my domain ending .com, when I got confirmation from Go daddy, my domain ended with co.uk. I rang them straight away asking them for a change but they would not refund money or let me to pay extra for domain change. Now I have to but a new domain.

GoDaddy is the worst platform. I am trying to update a website for a client. GoDaddy knowingly admits they have servers running php v4, and that their virtual environment is open to other security risks, but they refuse to do anything about it, thus leaving every client in jeopardy as a result. They do this because they want the customer to upgrade to a more expensive VPS server, which simply isn't needed for a small website. They are a total scam and they will happily put anyone's website at risk for their own financial gain. Bluehost however is amazing. Fair prices, great support and ALWAYS keeps their servers up to date and secure!

Contacted by GoDaddy for someone who wanted to buy my domain. Their site was difficult to navigate. The only way to find the page handling the sale was to go back and click the link from the email. They then held my payment for over a week beyond the 5-day release hold. They had me fill out payer information, then said my account had no profile. They asked for information one piece at a time. Filled out one page and then I needed to fill out something else. They couldn't tell me everything they needed all at once. I do not recommend.

This company has repeatedly over charged us. We have sent them their quote, and evidence they have taken more money than quoted and on getting all this information they stopped responding. Another fake news American company. We will stick with a British company that only takes the money they say they will take. AVOID godaddy really cheap first year, but their extras are way overpriced for what you get, and don’t expect to pay what they ask, they take more then ignore you.

I have registered many domains on several registrars but because my main registrar (namecheap) didn't have my country extension .nl I went with godaddy. Worst idea ever! Trying to point my nameservers to my host and it gives constant errors, where everywhere else it's literally 20 seconds of work within godaddy it takes a lot of frustration. So you need support. The chat isn't open 24/7 most of the time they are offline! The phone support in my country only works during the week and the only option is to call America which cost too much! You can't create a ticket and the community is full of smart asses who think they know what they are talking about. And who still uses phone support in 2017, this is not the 90's! Learn from namecheap! Godaddy, what a sh*t company!!

What a mission to try and get some answers. Everytime I have a problem and get in touch with their Chat service, I'm told to wait then get disconnected. This is now the 6th time I've tried to get in touch! Last time it disconnected, then they transferred me to girl I was speaking to and then she puts me in a queue of 8, now it's suddenly gone to 14!?! You'd think their service would be great especially seeing as though we're trying to run businesses here!!!

BE CAREFUL!! I did not have auto renewal enabled yet was still charged without my permission for a site I wasn't using. Support was terrible and didn't seem to care at all. Terrible!!!

Couple of days I've purchased two domains for my husband so he can build a website for his wonderful underwater aquatic therapy for disabled people. Today I've received an email from godaddy.comy telling me I have to verify my identity by clicking on a link in the email and submit a government issued ID. I called their customer service desk and told the young man I am not sure the email is from godaddy, I told him I don't feel comfortable clicking on links in emails and I don't feel comfortable sending my ID via email. He verified that the email was indeed from godaddy. I told him I still don't feel comfortable to submit my ID online. He changed his voice right away and starting yelling at me. I asked him "why are you raising your voice? Why are you talking to me like I am a criminal?" He put me on hold for the longest time and when he came back he asked me to log into my godaddy account. I tried to do so but there was a red window above my login telling me the account was blocked for too many attempted logins. I told him I've tried to log in only once, tried to log in only when he asked me to.Obviously he blocked me out of my account. He talked to me like I am some kind of a criminal. I felt like talking to an SS officer in nazi Germany. And for what? For a mere $16.34 I am absolutely outraged!!!!