HostGator

Decided I'd like to host a webpage but quickly realized my schedule wouldn't allow for much time to dedicate to this idea. Cancelled not even a month after my initial start and I thought that was that. Come to find out that there is still an auto renewal of your domain name that's auto enabled even after you cancel your membership. So now a year later HostGator has charged me $15 and $12 for a domain name I haven't used in a year. What's better, these charges are non-refundable. What a joke of a company. Should have read the terrible reviews before doing any sort of buisness with these morons.

Bought shared baby server. They used blacklisted IPs to send my emails. I never knew if an email would reach the recipient. My email address was blacklisted, and then my customer's servers blocked my company email address and added it to their Blocked email list. HostGator didn't care. I upgraded to a virtual private server for $1000 more. It took 3 days for emails to get set up, it took 10 days for the data migration. During the data migration, the migration technician messed up the permissions and our whole company lost access to the new VPS. Host Gator then put me in the general support queue and it has been 3 days still without company email. They do not reply to emails and while I can talk to customer support, the support team is not allowed to get an update from the migration team on the progress of my ticket. WORST CUSTOMER SERVICE EVER. Inept technicians working on your servers and service teams are isolated from the support teams. No help whatsoever. I cannot recommend HostGator. Actually, I am leaving Hostgator as soon as I can.

Been with HostGator for many years, but they have gone downhill recently. They guarantee 99.9% uptime, but don't accept 3rd party logs (e.g., Pingdom) and don't monitor themselves. So you cannot prove anything. By the time you reach someone on chat, 20min+, the site is back up and they don't want to know. Complain and they blame your browser or some other bull. Its not just the web site either. Emails would also not be sent or received. I'd go to send an important email, last thing of the day, only to find it didn't send. I was giving them the benefit of the doubt, but after reading other reviews here I'll be jumping ship very soon.

it was good at 2013 not impossible to use. Il move my domains from it

they charged me automatically after my 2 years server plan its not even the due date yet and when i ask for refund, they got a super long time to answer and i get a lesser amount than what i have paid they said its about currency difference but still not make sense the rate at xe.com. for 15 dec 2017 billing usd to idr rate is idr 13.598 and the refund on my card is 23th jan. the rate is 13.337 even with the rate difference (13598-13337)*4100usd = idr 1.044.000 while ive been charged idr 55.609.658 - idr 51.948.412 = idr 3.661.546 (where ddid they got this number ???its impposible if only just because of the rate !!!)

They are pirates

If you want to pick a web hosting company? Stay away from Hostgator! their customer services are really bad, if not the worst in the world! I have never seen anything like it! They employ people from Asia to do the service, not only their English are bad, as well as their manners. They take money out from my account for additional addons without my permission, so often, it takes time weeks to refund me the unjusted payment. I know they are popular, not any more!

Contacted tech support 3 times vi chat, every singleton of them left the chat without giving an update on my issue which remains unsolved. Highly unrecommended! Find another hosting provider if you're looking for decent support, especially if you're not a tech geek. Absolutely not worth wasting your time and resources.

I am tired of their terrible, unsupervised support with no action. Last month I was charged for a SSL 1 month early from renewal. I contact them asking to refund the early charge and they said no problem. 10 days later, they said they can not refund it and generated no ticket for the original request. This has happened at least 3 times in the last year, but this time was it. I have removed myself from their service. I am so tired of their poor service.

Price and uptime are not bad, but if you need anything done it takes almost a week, and if you question them all you get is a around and lies - stay far away!

Such a rip off. they charged me for SSL service then didn't provide it for almost 10 days then when contacted for service then refund refused to help. I can not believe how they survive with these many domains registered with them. can't wait till my contract will finish. will NEVER come back again

Watch out for Mojo Marketplace. You won't need it once you cancel Hostgator. But they won't refund your fee!

Ive been loyal to hostgator for about 10 to 15 years, but suddenly hostgator support is not supportive enough and just ignoring every words that you are saying, They will ask you questions that is not related and after then they cant still give any solutions, Reliability and Uptime of my websites is a garbage, super slow and tons of errors, Hostgator is a dying hosting company services, Dont ever dare to try there services ever or you will suffer a a lot.

The support was good while I was with them. However when I tried to cancel that's when the service turned horrible. I canceled through the live chat. It all seemed fine. The person seemed helpful while communicating and said that everything is cancelled and I'm good to go. Ultimately he/she didn't get anything done. My credit card still got charged twice from hostgator. This was a month after I cancelled. So I had to go back three times to the live chat to try to resolve this issue. Every time I had to explain everything from scratch. It wasted so much of my time. They only gave me a partial refund saying that the other charge is non refundable. But that's their fault that the charge occurred in the first place since I cancelled their service way in advance. To sum it up they were helpful while I had the service with them but after I cancelled they kept charging my credit card. To this day I keep getting emails about new charges coming up and I told them so many times that I want everything cancelled. And every time they confirmed that everything was cancelled. I don't know if it was the system or human error but it was just the worst experience.

I had been with Hostgator for around 7 years or so and was oblivious to the rank reviews and poor customer retention. However, one day I could not sign in and couldn't figure out why. I was asked for the PIN I had supposedly set but don't even remember setting one. I was then asked for verification by sending government issued photo ID and proof of payment to Hostgator. I did this and after a week of going backwards and forwards I was eventually told that I would need proof of payment from November 2011. So I told them to either verify the account and give me access or I would cancel and take my hosting elsewhere. Whilst I knew this would wipe out my websites and I would have to start all over again, it was a better option than trying to get the customer service rep who had the shared brain cell for that day. The next email I got was saying that they had cancelled my account. So they could cancel the account on my say so but could not give me access to it. GO FIGURE!!! Under no circumstances would I ever use Hostgator nor would I recommend them to anyone. If there was an option to give a Zero star review this would be it. STAY AWAY. Unless you want to spend countless hours trying to get any sort of customer service.

I picked up a 3 year package was happy at first year then I found i was being billed $20 a month for a email service i never authorized got beat for $60 Then I let me domain expire so i could use a new domain then I was billed for domain privacy AFTER i stopped the auto renewal and AFTER i spoke to tech support. Then, this is awesome, when I tried to contact tech support and I used uppercaps to vent frustration, the service person, Brianna, closed the chat because I YELLED AT HER!!!! ARE U FREAKING KIDDING!!! Done.

Hostgator will say ANYTHING to get you on board as a customer. But you will sadly will be given the runaround and multiple lies after they have your account. Very deceptive. You need to get everything in writing before you Pay them a dime. I've got one more year with them and the I'm off to another hosting company. Stay away and save your self tons of angry phone calls and a customer support team that you can hear laughing with other teammates at your anger. Then they say things they know will goad you on. Like high school there. Save your self and run!,,!!!!,!!!!!!!

I canceled their service because i no longer needed my personal website and they informed me that i would not longer receiving charges from them. THAT WAS A LIE and then when i called their customer service to ask what was up, they made the cable company look friendly knowledgable. I would NEVER do business with them again even if costs me triple the money elsewhere.

my website hosting and domain expired and I want to renew. Chat support takes a while to respond and I'm getting conflicting answers when I asked for a price concession for being a customer. Finally an agent answered me that their offer is exclusive only for newly opened packages. If they can provide promo offers to new customers how come they can't provide offers to existing customers to keep them? Doesn't make sense and I just think they're over price. Oh well, looks like I'm going back to wordpress.

Don't use these jokers, go with someone else. They will let you down when you need it most. Terrible support and long wait times. Their backend interface is very slow, confusing at times, and outdated. Go with another host that has better service for half the price. Hostgator sucks.

-The quality of support is very bad, They ask you silly questions like what is your domain name, your hosting package, etc while you enter them in the initial forms. -They make you wait until you are bored and want to leave. If you are late to reply for a minute, they kick you out... -The chat support is not stable, it freezes, no sound notification while you are working in the meantime.. since each reply takes 10-15 minutes sometimes. -I am having so many account problems: When my client send e-mails, many of them bounce back because the IP addresses are globally blacklisted. I have a big number of accounts on Hosgator, since 15 years but I am moving them little by little to save my business.

Right after getting Hostgator I was told that I had to transfer over my domain to them and that I could not have it with GoDaddy because it would make things complicated. I told them several times to change it and then I waited a week and they never transferred it over. I then had to wait an additional week for it to actually get transferred over. I have called several times asking about adding a document to my mailing list so that when people signed up for my mailing list I could email them a document. They had no idea what I was talking about and it was so complicated they treated it like it was the end of the world. Their staff is extremely UNKNOWLEDGEABLE on the capabilities of the website design, and unless you are willing to upgrade they really won't help with anything. Recently while editing my website the entire HEADER of my website was deleted for no reason. So all of the HTML code that I had put on my site disappeared. I have had to figure out how to install every type of HTML on my own because when I called they had no idea how to install it and just told me to "Google' it.

Worst support ever.

HostGator has been mostly fine for me. Their interfaces are easy enough to use and they support many technologies. As far as I can tell, uptime has been great and site speed is fast enough for most purposes. However, they are seriously lacking in some aspects. Serving your site over https is a necessity these days, and they don't support LetsEncrypt for shared hosting, even though users have been asking for it for a long time. Instead, they provide an easy way to pay $40/year for https (needless to say, expensive when other hosts provide free SSL). I purchased an SSL cert through their site, and it installed the cert on THE WRONG DOMAIN. A domain of mine other than the one I had selected now had SSL. I immediately contacted support about it, and the support tech indicated that the cert is non-refundable and non-transferable. This is complete bull, as other hosts who purchase certs though the same CA (Comodo) are able to provide refunds. Even if they didn't want to give me a refund, it's a simple matter for anyone who has proper access to the server to reissue the cert for a different domain. HostGator would not do either of these things, indicating that they are either incompetent or want their customers' money more than their satisfaction. Their advertised monthly price is deceptive, as you will need to pay more for SSL. I will be moving to a different host as soon as my contract expires.

Hostgator gets worse and worse the longer I stay with them. I have a VPS this is about 30% full with about 60 small websites. I cannot install any more sites because the have an inode limit of 1 million files. When I went over the limit they shut my entire VPS down without even telling me or warning me that I was getting close. They also give me NO WAY to monitor this, other than to login to my customer’s servers and manually delete old files, one at a time. But wait! They also shut down my WHM Control Panels, so I could not possibly get into the server to do this. The graciously gave me several days to get my inode limit down to less than one million, so I had to cancel the rest of my life to deal with this and try to get my client websites back online. My sites were down for almost three days! Last weekend they had an entire shutdown for over 24 hours doing an emergency reboot. Finally, when the server came back online things were not the same. They had restored some of my websites from old archives, so all the changes I had made were gone. Now none of the forms work on any of my 60 sites and I have to manually fix them one at a time. To add insult to injury, you cannot just open a support ticket. You MUST go through the chat system first. Today I hung on to the HostGator Support Chat for over an hour. By the time he said it was fixed, he had forgotten what the original problem was and didn’t fix it at all. Now I’m holding again for another hour while they attempt to fix what they broke. If I hang up, they won’t fix it. Their support system absolutely sucks. Don’t be fooled by the low monthly rates. They go up very quickly and you will NEVER get those prices again. Hostgator has turned out to be one of the worst hosting companies I’ve ever had to deal with.

I've used them for 9 years and it has been mostly fine. There were random glitches from their developers like not letting me choose a long and secure password. But that's not here, nor there - my 8 wordpress websites were up and running. Once one of the web-sites were hacked all sorts of shit started to happen. First of all there was no support from their side to help with the hacked site, a lot of file permissions were wrong, allowing the account to be completely owned, including writeable .htaccess files. Now all the sites are cleaned up and re-installed, But now I'm fighting their "your site is using more than 25% CPU, so we'll block you". And site is using CPU because Google re-indexes the site and making a few requests per second. So now I'm in a yo-yo state when they block me every 15 minutes. Once they unblock me, google starts crawling and I'm getting blocked again. Never again. As soon as I get this issue cleared, I'm moving my sites away from these cowboys.

Purchased 3 years baby hosting plan with HostGator about two weeks ago. Since then I've received roughly 50% uptime! I called their customer support center 4 times over the course of 5 days spending about 3 hours on hold and NO ONE was able to help me at all. They never even told me what the effing problem was with my server. The only answer I got all 4 times was "you just have to be patient". I tried escalating my claim with the last cs person so I could speak with a manager and they REFUSED to give me to a manager! Worst of all, I went into cPanel to try and retrieve my files and they had all been completely erased! And go figure, no one could figure out why the files were erased. I canceled my subscription after 2 weeks and will now be looking for a new hosting provider. My recommendation: Just avoid. HostGator is absolutely not worth it! Ps. In case you're wondering, no this is not the first website I have built. I have spent the last two years with InMotion hosting building out multiple sites through wordpress. This was my first AND LAST experience with HostGator.

When their own phone system has had many problems since I I became a customer of Hostgator a year ago, I should of taken that as a sign not to join them. Constantly do they have phone issues, to include recently 2 days ago. I have had problems with the reseller account going down multiple times, to include being down 2 days ago for several hours and today again. Is very embarrassing when my clients contstantly call me because their money making sites are completely down. Even payment issues have been a problem. I changed my payments to monthly auto payments. It was confirmed by rep that it all processed to find out A week later that all my sites were down. They wouldn’t take pay card over the phone. I was told to enter cc my self thru portal. I did and themwas charged twice. Before this I was also charged twice for another 3 year hosting account. Now I tried to move from the reseller account (bad product down several times during my first year) to a second cloud hosting. Now they want to charge me $112 to migrate my sites. Because of my bad experience with Hostgator I decided to stay away from hosting any other client of mine. They feel is costing them time and mommy to migrate about 10 sites. But they don’t consider the money they have cost me and my clients combined. In addition to this mess, when I called to ask about buying a second cloud hosting, they quoted me and charged my debit on file $500 without my permission. A supervisor had to get involved and I’m still waiting for my refund. Supervisor explain that their system was really bad and that they are working I preventing invoices to automatically charge card on file.. they suck and I recommend to stay away from Hostgator

We've hosted our site on Hostgator Shared server for a year now. We've had problems with support on the simplest level. But what is unacceptable is that for the past 2 1/2 days our site has been down due to "emergency fsck maintenance". When it has been back up the site no longer works and support tells us it is a coding problem which they don't support. But then we find the site down again on their forum (which only gets updates every 8 - 12 hours) we find that they have had to pull down server the partitions again. When I called support and asked to be escalated they refused and kept trying to direct me to send an email to legal or feedback. I let them know I had no problem waiting on hold but since mine was not an open case a manager would not speak to me. Eventually the support tech created a ticket in a "different system" with subject: "Server gator4186 is down. Upset Caller." That is how unprofessional they are and then the support tech wished me a good day and hung up on me. So, if the server your website is hosted on is down that is not considered an open case so you are not able to speak to a manager. You just have to wait for them to get the server working again and hope that it is actually working. Never mind your SLA's with your clients are blown because Hostgator doesn't care about their SLA's to you.

Well we started on hostgator our company website and just at the start we had issue wth our DNS,SSL key etc everything been wrong everyday an issue till the site goes down and no one wass able to help me till they redirect you on SITELOCKS which is a security company yes you do understand well they dont help you with the security of your site and redirect you to sitelock which will make you pay a lot they proposed to me 435 DOLLARS to make my SSL correctly what the F*** my site been own because of an agent who made a modification and after they redirect you to someone who ask you 435 DOLLARS to make your site online again. Big scam. Their cutomers support is slow rrevealent, they dont know what their doing they treat a few customers at the same time. They re nor realiable in terms of security they have a decent MS of 435 and up time 99.98 but thats all Hostgator will become your worst nightmare. They re new panel dont let you access to your database as a Cpanel do. You have to ask someone on the live chat if you want add code with a WP package. The monthly paiement can be usefull but its expensive and they charge you as they can . Hstgator is the EA of the host company. RUN AWAY for your wallet SAKE.

If there cheap rates are a result of Host Gators horrible customer service agents than id assume you get what you pay for. A cheap 1 cent promo comes with cheap 1 cent attitudes lol makes cents lol

I had HostGator recommended to me and trusted what the other person was telling me. Within 20 minutes of purchasing my domain there was a second transaction, for a second domain, taken from my card without me agreeing to it. I immediately went to HostGator livechat to try to get this corrected and was told it would take 24-72 hours. I received an email several hours later stating that the "package" was cancelled effective 30 days later and no further fees would be charged to me for that domain. When I continued to be the squeaky wheel because they took that money without permission, so they stole it, I was told there was nothing they could do because the domain had been registered already. Still fighting this and getting ignored. They stole money and are maintaining I'm in the wrong. In building the website for the domain I did want I had no issues with what was offered to me. But then this happened: I was looking through the different support services offered for the website on the domain I did want, and I receive an email welcoming me to one of the services. Again I did not agree to that and you bet I'm not "completing set up" or paying for it. Now let's jump over to the domain/website I did want going live. Within 10-15 minutes of it being completed and formally going live, I received two emails and a hangout message. All three of these were "companies" from India offering website development services. I continue to receive emails like this. By the next morning I'd received a text from an unrecognized phone number offering me website development services, and received 10 spam/scam calls within two and a half hours time. Don't use HostGator! They steal your money and act like it's your fault, auto-sign you up for services just by doing to read the service agreement for that service, and share your phone number and email address to other scammers. You should see the list of email addresses sent to spam and blocked telephone numbers they are bouncing around on. It's ridiculous and it's harassment, along with having had them take money without permission. I'm not staying with them and I've already tested out a competitor's services with another domain & website, having much better results

I hosted 2 websites on Hostgator, but after a year ended up canceling as I found another server to host me for 1/3 the price. When I called to cancel, turns out they only canceled ONE of my 2 domains, I didn't realize until after 1 year that they had charged me another $289 in fees over the course of the year! When I called back, the tech was VERY rude, and said it was MY fault I didn't notice their mistake sooner, and they couldn't refund me. I even sent them proof my website had been hosted by someone else the last year, NOT Hostgator, and they didn't care. What a scam

Tried to have support upgrade my WHM to latest version on reseller account but was told no can do. When I asked why they were rude. I pointed out that they advertise on their reseller web page that the latest version of WHM is used, they told me that it is the latest version THEY have. I asked when could I expect the upgrade to which they cut me off the live chat due to inactivity ? Fortunately I have screen shots of the conversation as no offer of transcript was there ....

This site looked popular. But to my horror. They have misused my credit cards and charged me without my permissions. Now I need to wait many weeks for its refund. They charged me 410$ whereas my order was 19$. Have been going thru useless time waste and agony. Kindly BEWARE of this hostgator.

Hostgator has one of the most awful customer services I ever got. I don't know if that's normal in servers providers, but the service as such (computers, servers, hardware) seems good and reliable, but the customer service is awful, it seems they treat you like you were a child or a dumb. It takes an eternity to reply to you, they don't have normal email tickets, just phone and chat, which takes a lot of time, and after waiting you get a bunch of ignorants trying to speak with you like you were a child. The big majority of the staff is technically very poorly qualified. All this big companies with all the "costumer optimisation processes" treat clients like sheep. Strongly un-recommended. PS: Written after one hour with chat costumer support and ZERO satisfaction.

I have given HostGator a few years to prove that they can be the host they say they are and I was sorely disappointed. I knew more than most of the techs on the help desk and was not given any innovative or new tech with which to set them apart. I moved and am very happy where I am after four years. Hostgator support is severely lacking in all respects

I requested SSL installing and took too long, I have chatted with at least 4 different agents, and they all have the EXACTLY SAME problem, responding very very slowly, even a Yes or No, could take 5-10 mins, I guess one agent is talking to multiple clients at the same time, which is not respecting your customers. And for this SSL one, when I talked to anyone, first two of them didn't know what I am talking, and I believe they were researching their knowledge base, because they kept asking me non-sense questions to delay the chat, and the other two, the response is always to wait, and no ETA, I guess you wanted to at least let you customer know 1 hour, 2 hours, or 1 day, or 1 month! After the end of this term, I am not going to renew hostgator. We were looking to purchase a dedicated server for our PBX and exchange at hostgator, but such support is really disappointed.

Good web hosting provider

I've been a customer for many years, They used to be great. And now they are probably the worst. I just called for support. The support person did not know what perl (CGI) was. They eliminated most of the features in their control panel. Their new "control panel' is without any significant capabilities... it's mostly a sales pitch for a lot of useless features. . Strongly suggest you stay away!

The website builder is pretty easy to use. Hold times are typically north of ten minutes about 90% of the time that I have called them. I had an issue where the default pictures from my theme would show up in the preview when I would use my URL in a post on social media. When I called them, I got a rep that tried to blame it on Google. Google does not cache preview images that are cached on social media. I don't know if he was intentionally lying, but that was enough to make me cancel. If you don't know the answer, don't fudge it.

I have same experience with other people here, I am under Business plan that I pay for 3 years, I was using their free SSL. But I didn't know that actually they are providing free for one year only, come on. At least you should notify to our email saying the SSL is expiring, but there's none. So the site is giving unsecure error to user now if they access with https. So I bought another SSL cert from third party and it's compulsory to ask their support to install for us with extra 10 dollar charge, that is fine. But I have to be in the queue, they said it will take days to install this. WTH ?? The site is currently causing error when browsed with SSL. Horrible.... Don't host with them if you don't want further suffering. I chat with many support guy they can't help and just ask me to wait, call up also hopeless. Even the chat or call, you specify "technical support" but they are unable to support us technically, only able to create ticket and direct to another department. Those technical support is just aesthetic. Also when I fill up my cert information into the form request for ssl installation, the system put me in the wrong queue for 10 hours, that's only after I keep asking why nobody is handling the ticket ? Then it's spotted by them. Horrible.

My business purchased a 3 year business hosting plan from Hostgator 12 months ago. On their website it states that the plan includes SSL certificate for the 3 years (as acknowledged by them).. After 1 year the SSL Certificate expired and our customers are unable to place orders. NO notification that it was about to expire was sent to us. Plus it was only after one year into a supposed 3 year plan. I have tried to get Hostgator to fix the problem for days now and all I get is "Sorry for your inconvenience. We are looking in to it." NOTHING IS HAPPENING. Our site is still down and will be down for 6-10 days before anything will be done. If you thinking of taking up hosting with Hostgator think twice, they will completely ruin you business. We had to lay off staff as our site is down and our customers are unable to place orders over our site as it is not secure while this is delayed. This problem was created by Hostgator in the first place and now they are doing nothing to rectify it. If you are thinking of Hostgator as you hosting provider DON'T as they are very poor at taking action on issues they are creating. I expect I will get the same reply here from Hostgator as is sent to everybody else who posts their complaints here: "We are sorry to hear about the issues that you experienced." I know you may be sorry but as usual nothing will be done by Hostgator. Customers need solutions not apologies. The issue we raise should be a standard fix using automated technology. I think the normal practice of Hostgator is to DO NOTHING and the support people have no power to action anything! . This company needs to put its own warning of "Don't come here as we can't fix your service unless there is a week's delay!!"

I hate HostGator. My website was hosted at HostGator until October 2017. I had the worst experience with HostGator. I wanted to renew just my domain (for 15 Euros) but was tricked by one of their employee and forcefully my hosting (for 124,82 Euros) was renewed too. Then after fighting with 3-4 employees, one agreed to cancel the whole package and reimburse but then I was partly reimbursed (110,23 Euros) and they blame the bank for partial reimbursement. Although, they don't have any proof that they had completely reimbursed, they insist that they did and it was the bank who wasn't giving me all the money. How strange? I was even charged 15 Euros extra for the service that they weren't providing. My advice to new website owner. Avoid this hosting at all costs. Do not and I mean, do not go for this hosting service. They will cheat you as they did to me.

We have to wait for half an hour each time to find someone to response on chatting, and finally nothing solved in our problem!! If you have an issue in your site and in need for support you will face with an We have to wait for half an hour each time to find someone to respond on chatting, and finally nothing solved in our problem !! If you have an issue in your site and in need for support you will face with an unprofessional team

They have just suspended my website as it have malware and phishing contents. But never removed the malware and phishing contents in website.

Hosting rarely down, but support take like 1 or 2h to reach. so it is very frustrated if you need them. I plan to change the hosting soon.

I've tried their VPS and feel happy about the lightning fast speed!

I have had Hostgator for many years now. In the last year I noticed the customer service has gotten worse and worse, and there is no benefit to being a loyal customer. I was informed today by customer service that the company completely eliminated their Customer Loyalty Department. A whole department dedicating to valuing its customers GONE! I was told lthat no other department took over their responsibilities! In addition, I have to pay more money for the same service.. Not being valued as a loyal customer is enough for me to switch from this company. Having to pay such high prices is another.

I having no positive statements... Warning you could waste your entire life on a call with these people if you can speak to anyone or get anything done ....terrible Do NOT USE