HostGator

I had been a long time hostgator customer... but over time their service has gotten worse and worse... their customer support is down right deplorable... I won't recount the countless times I've spent disappointed on chat support only to have my session end with out any resolution. They don't have phone support, or email or even a ticket system anymore... ON TOP OF THAT their domain prices are higher than most competitors, Their hosting tools and platforms have gone through so many evolutions and changes that it's impossible to use much less find anything... but worst of all is the constant apologizing if you get on chat with anyone they apologize non-stop for how terrible they are.... just stop. STOP BEING TERRIBLE and you'll stop losing customers.

HostGator support used to be half decent. Of late no tickets can be logged - only live chat. Live chat is great for quick stuff. You would think a request to enable "mail" would be quick - nope. Took 1 hour only to then be told HG no longer supports command line emailing. Support told me it was out of their scope and provided me with a link to email from a webpage (not at all what I wanted - clearly no idea what they're doing) and to "contact a developer". Also cronjob not emailing - took 30min, end result - "contact a developer" - REALLY, is their blimming hosting and I must contact a developer (spend money) who would then have to contact them anyway?? Just RIDICULOUS! Do NOT use them if you want to do even slightly "complex" things like just using bash scripts.

After careful research I decided to transfer from iPage to HostGator. I paid my money and sent back their form requesting a Domain transfer. Nothing happened. I contacted their chatline - lots of pleasantries about a long queue. 3 days later I contacted their chatline again - this time they gave me a ticket number and said their admin would be in touch. Nothing happened. Chatline twice more. Got fed up and submitted another transfer request. Got a response with a new ticket number requesting further info which I sent immediately. No response. Chatline twice more. Chatline said my response had not been received. I sent it again and also copied it on chatline. Chatline said that their admin had now received it and promised conclusion of transfer in 24-36 hours. 36 hours later nothing had happened. Chatline agin. They said no response received to admit original request. I copied them transcript of chatline saying it had been. Chatline contacted admin and said i was now highest priority. I had heard this before and requested removal of account and refund of sub. Chatline said i would hear from billing within 24 hours. I have not heard yet . . . The whole process has taken over two weeks. Pathetic. Suggest you do NOT sign up with these incompetent oafs!

I paid since July 19 for my domain to be renewed. I found out about August 17 that Hostgator caused my domain to lapse. I am tired of calling them and hearing the same thing they need to escalate to billing. Yet my business domain is still down and I am loosing money each day. I have so many domains with them but now after they lack of care - no follow up - getting the run around - wanting to charge me to pay for it to be recovered feom enom - poor poor service. I feel because I am a small business no priority is given to fix my domain. I left Telus where I had no issue but paid more for a cheaper service that caused me loss, frustration and heartache.

Using hostgator shared hosts since 12month now with some really bad experiences: -althought I made a downgrade, they charged the full amount (the amount for the biggest shared hosting package). After incisting, they told me that their system made a mistake but they will correct it and refund the amount payed to much. Unfortunatly, I have to pay $10 for this activity as it has to be done by admins. -in an earlier case, I already had to pay for adn admin activity ($10 each) -they needed 4 weeks to install an ssl-certificate (which was not issued in the US) -the chat is a typica "call-center-chat" and wasn't able to solve any of my issues in the past. IN all cases, a ticket for the technical admins had to be created by the chat-people. This means: you don't have and real-time-support, the only support-system working is the ticket-system My overall experience was a really, really bad one so I'll shift over to another host after they refunded my money.

There price is good if you are ok with marketing their gator etc. They really charge you for all the bits and pieces that are included in other packages.

Ive had 3 domains suspended after not renewing hosting package. I switched hosting providers but kept the domains with hostgator. Well they have suspended my domains and blame the new host for not resolving. My godaddy external domains are working just fine with my new host. Dont do business with them.

I received a notification from my bank of a successful Hostgator charge on my debit card. When I logged in to their billing portal, I discovered that the payment did NOT reflect on my account; in other words, the last unpaid invoice was still marked as unpaid. Simply put, their system took money from my bank account; and for some reason failed to acknowledge receipt of the funds. What makes the case even worse is the fact that I had deleted this particular card from the list of saved cards on my Hostgator billing account weeks ago; but it seems their system still somehow retained this debit card information and went ahead to charge a card that should have been deleted from file. I have now transferred all my websites to a new host BUT they make it difficult to cancel the webhosting service I had with them so they can have an excuse to keep on fraudulently charging my debit card for a service they are not providing.

I liked the service at first until it took 3 weeks to migrate less than half a meg of data and the reps keep saying they can't do anything else, email feedback@hostgator.com. I did that too and NO one ever got back to me. I went on linked in and posted a note to other entrepreneurs to let them know stay away from hostgator. I was sad I left go daddy. I won't make that mistake again. the higher price is clearly worth the value, because hostgator may be inexpensive but they don't think ANYTHING of their customers and having a site down for weeks and just apologizing.. not gonna cut it.

Hi, One of my website is hosted on Hostgator. When traffic has increased in my website then they removed my database. And restored my development time DB. And when I asked by support team then they directly refuse and also charging for my current database backup. When I asked, please provide me evidence that prove that it has done by my end, then they are failing to provide me evidence.After that, they told me, sir backup is chargeable and you need to pay for it.

Waste of money, don't get burnt as I did. I desperately regret using Hostgator, so many of the features don't work, the shared hosting is slow enough to render our website useless (and yes, of course we've used all the speed optimisation techniques such as cache plugins) and there's no customer service. They have a "Live chat" but it never works for technical help. To speed things up, I asked if we could upgrade from shared hosting to cloud but they told me the only way to do that would be to buy a whole new cloud package (we paid for 3 years shared hosting just a couple of months back and they won't let us upgrade from that plan, we have to buy a whole new plan and lose the previous investment. It seems crazy to me because obviously we won't do that and they lose the extra revenue from us being on a more expensive plan).

There service is so bad, and the support is so slow and without efficacity. It's not even worth to try the shot.

Hostgator's tech support is the worst I've experienced. The chat center and even the phone support which is state side has no ability to actually help you. They promise satisfaction over and over, yet are incapable of solving the problem. After being a paying customer for years and years, Hostgator shutdown my site and erased information without contacting me me know. They can't explain why and are incapable or unwilling to help rectify the situation in a timely manner resulting in lots of lost revenue. Unacceptable.

My server went down in India a week agao and even after screaming I am not getting any support. Support people keep sending the auto response as keep patience... Not sure the meaning of patience ! Please never every try to host your websites with these non sense people... look into ticket SVN-448-85274 for more details...

i got hacked and I have to pay the price for it by having my website shutdown. On the 15 July 2018 I have noticed my credit card was charged 4 times without my authorisation. After a bit of search I noticed my Hostgator account was hacked again for the second time in 3 month! Like the last time the hacker changed my primary email address and started purchasing hostgator's products! which to be honest looks like the only party profiting from this hack is hostgator. I am truly disappointed with the poor cyber security and costumer service of this host. The first time I was hacked I couldn't get access my account to pay for my annual fees so in turn Hostgator shut down my website and made me to jump through the hoops to prove my identity. they never admitted that their server was hacked. They took their sweet time with me. It took them 4 weeks before they grant me access. I lost revenue, I was stressed and my credit card was charged. These guys deliberately ignored my claim when I said my account was hacked. This is the second time and the method of hack was exactly the same as before. If my webmaster (included as the trustee and the secondary email) did not notify them and myself, I am very sure Hostgator would have never found out about the hack. I wonder how many others' accounts have been hacked this way.

My account was hacked and a $250 purchase was placed on my credit card. To cut a long story short, it took weeks, multiple emails, calls and chats to get it resolved. Support multiple and inconsistent staff gave conflicting answers and make the entire ordeal much more stressful. Thankfully I did eventually get my money back.

If you are okay spending two hours to place an order that should taken 10 min, Host Gator is the place for you. They are well beyond needing to stop outsourcing customer service or train customer service better. Their inability to provide decent service couldn't be overcome by the best service agent. Their problems are built into the system. Management is the problem. This fish is rotting from the head.

As soon as I signed up with HostGator I got flooded with problems which lasted for about 3 months of talking with support to resolve the issues... Then I didn't have any problems for almost 1 year. Then they didn't update my SSL even though they automatically charged me for it. No warnings at all. After being told by a friend and seeing my analytics flat, I realized that my website was down. Took about a week or 2 to resolve this problem. I sucked it up again and kept going. I updated my website and it was loading really slowly so I upgraded to their Cloud Hosting with the assurance that the difference in price would be refunded back to me. The gave me a HostGator 'credit' instead... this upgrade was the beginning of a nightmare. My website was down yet again, their support tickets that I submitted previously were erased so I had to recover the previous problems and my email was dropped even though I asked repetitively on the whole process and procedure of switching hosting platforms... I wanted to make sure that this was a smooth process and since my business is operational, I wanted to avoid all problems. My email was down for about 3 weeks which noticeably impacted my business since I get most of it online. I didn't realize this until one of my customers sent me an e-transfer for a job and I didn't receive it. All of my emails during this time were erased. Any estimates for customers or replies or inquiries were completely gone!! This alone was over $5,000.00 worth in business. I rely solely on this business to survive and this was a huge shame... I decided to switch hosting so I told them this and they immediately deleted my hosting account... I told them specifically not to delete anything until the new hosting took over... Now my website is gone. I seriously don't understand how HostGator can survive as a company with their complete lack of competence. If this doesn't get resolved in the next few weeks, I am going to sue this company.

Their customer service reps and server administrators are the most pathetic bunch of negative minded, ignorant and incompetent people I have ever come across. Their help page says ports can be opened for outgoing traffic for shared plans but when I contact them, they won't do it. Apparently "opening a port on this server is not good"...whatever it means. I canceled all four of my accounts immediately.

I have honestly experienced hell with hostgator for the past 3 weeks trying to fix my website and this is coming from someone who never writes bad reviews about businesses. i personally think a bad interaction doesn't represent the company itself but with hosgator youre bound to get someone who has no idea what theyre doing 8/10 times, probably 9. these guys canceled my hosting, then cloned back my websites with out telling me that there was a charge to it. not to mention when they cloned everything they mixed up the contents of my websites so i have entire websites under the completelly wrong domain names, and honestly almost ripped my hair out trying to get someone to fix it. they only allow you to email their admins and only reply once every couple to a few days so don't even think about trying to get something in less than a week or two. i won't go into all the details because im beyond done with them, but TRUST ME, DO NOT use these guys! im warning you, it's THE WORST.

They went from 3.3 Million domains in 2013 and are down to 2.2 Million domains in 2018. They will be unable to maintain profitability in the short term. Horrible experience and they try to keep you hostage at all costs.

Evasive answers and inability to provide solutions.. We moved far away from such a company, it might be contagious.

Every year on 17 june my ssl needs to be renewed and every year my site is down for 1-2 days because they do not do their job. SSL have been bought from them configured from them and still every time on this very date my site is down. They are friendly when talked with them but that doesn't matter since result is my site being down. This wouldn't be an issue if they would allow me to install my own certificates and manage them but they have completely disabled SSL/TLS option in Cpanel (I dont know about shared packages but that is how it it is for Cloud Packages) so if you want additional SSL to be installed you need to pay them. I really do not recommend it anymore.

Spoke to reps 11x, sent 28 DCMA takedown orders, sent evidence 29x. They ignore customer service requests even the legal department. This website was pirated and copyrights infringed and HostGator ignores multiple requests.

Decided I'd like to host a webpage but quickly realized my schedule wouldn't allow for much time to dedicate to this idea. Cancelled not even a month after my initial start and I thought that was that. Come to find out that there is still an auto renewal of your domain name that's auto enabled even after you cancel your membership. So now a year later HostGator has charged me $15 and $12 for a domain name I haven't used in a year. What's better, these charges are non-refundable. What a joke of a company. Should have read the terrible reviews before doing any sort of buisness with these morons.

Bought shared baby server. They used blacklisted IPs to send my emails. I never knew if an email would reach the recipient. My email address was blacklisted, and then my customer's servers blocked my company email address and added it to their Blocked email list. HostGator didn't care. I upgraded to a virtual private server for $1000 more. It took 3 days for emails to get set up, it took 10 days for the data migration. During the data migration, the migration technician messed up the permissions and our whole company lost access to the new VPS. Host Gator then put me in the general support queue and it has been 3 days still without company email. They do not reply to emails and while I can talk to customer support, the support team is not allowed to get an update from the migration team on the progress of my ticket. WORST CUSTOMER SERVICE EVER. Inept technicians working on your servers and service teams are isolated from the support teams. No help whatsoever. I cannot recommend HostGator. Actually, I am leaving Hostgator as soon as I can.

Been with HostGator for many years, but they have gone downhill recently. They guarantee 99.9% uptime, but don't accept 3rd party logs (e.g., Pingdom) and don't monitor themselves. So you cannot prove anything. By the time you reach someone on chat, 20min+, the site is back up and they don't want to know. Complain and they blame your browser or some other bull. Its not just the web site either. Emails would also not be sent or received. I'd go to send an important email, last thing of the day, only to find it didn't send. I was giving them the benefit of the doubt, but after reading other reviews here I'll be jumping ship very soon.

it was good at 2013 not impossible to use. Il move my domains from it

they charged me automatically after my 2 years server plan its not even the due date yet and when i ask for refund, they got a super long time to answer and i get a lesser amount than what i have paid they said its about currency difference but still not make sense the rate at xe.com. for 15 dec 2017 billing usd to idr rate is idr 13.598 and the refund on my card is 23th jan. the rate is 13.337 even with the rate difference (13598-13337)*4100usd = idr 1.044.000 while ive been charged idr 55.609.658 - idr 51.948.412 = idr 3.661.546 (where ddid they got this number ???its impposible if only just because of the rate !!!)

They are pirates

If you want to pick a web hosting company? Stay away from Hostgator! their customer services are really bad, if not the worst in the world! I have never seen anything like it! They employ people from Asia to do the service, not only their English are bad, as well as their manners. They take money out from my account for additional addons without my permission, so often, it takes time weeks to refund me the unjusted payment. I know they are popular, not any more!

Contacted tech support 3 times vi chat, every singleton of them left the chat without giving an update on my issue which remains unsolved. Highly unrecommended! Find another hosting provider if you're looking for decent support, especially if you're not a tech geek. Absolutely not worth wasting your time and resources.

I am tired of their terrible, unsupervised support with no action. Last month I was charged for a SSL 1 month early from renewal. I contact them asking to refund the early charge and they said no problem. 10 days later, they said they can not refund it and generated no ticket for the original request. This has happened at least 3 times in the last year, but this time was it. I have removed myself from their service. I am so tired of their poor service.

Price and uptime are not bad, but if you need anything done it takes almost a week, and if you question them all you get is a around and lies - stay far away!

Such a rip off. they charged me for SSL service then didn't provide it for almost 10 days then when contacted for service then refund refused to help. I can not believe how they survive with these many domains registered with them. can't wait till my contract will finish. will NEVER come back again

Watch out for Mojo Marketplace. You won't need it once you cancel Hostgator. But they won't refund your fee!

Ive been loyal to hostgator for about 10 to 15 years, but suddenly hostgator support is not supportive enough and just ignoring every words that you are saying, They will ask you questions that is not related and after then they cant still give any solutions, Reliability and Uptime of my websites is a garbage, super slow and tons of errors, Hostgator is a dying hosting company services, Dont ever dare to try there services ever or you will suffer a a lot.

The support was good while I was with them. However when I tried to cancel that's when the service turned horrible. I canceled through the live chat. It all seemed fine. The person seemed helpful while communicating and said that everything is cancelled and I'm good to go. Ultimately he/she didn't get anything done. My credit card still got charged twice from hostgator. This was a month after I cancelled. So I had to go back three times to the live chat to try to resolve this issue. Every time I had to explain everything from scratch. It wasted so much of my time. They only gave me a partial refund saying that the other charge is non refundable. But that's their fault that the charge occurred in the first place since I cancelled their service way in advance. To sum it up they were helpful while I had the service with them but after I cancelled they kept charging my credit card. To this day I keep getting emails about new charges coming up and I told them so many times that I want everything cancelled. And every time they confirmed that everything was cancelled. I don't know if it was the system or human error but it was just the worst experience.

I had been with Hostgator for around 7 years or so and was oblivious to the rank reviews and poor customer retention. However, one day I could not sign in and couldn't figure out why. I was asked for the PIN I had supposedly set but don't even remember setting one. I was then asked for verification by sending government issued photo ID and proof of payment to Hostgator. I did this and after a week of going backwards and forwards I was eventually told that I would need proof of payment from November 2011. So I told them to either verify the account and give me access or I would cancel and take my hosting elsewhere. Whilst I knew this would wipe out my websites and I would have to start all over again, it was a better option than trying to get the customer service rep who had the shared brain cell for that day. The next email I got was saying that they had cancelled my account. So they could cancel the account on my say so but could not give me access to it. GO FIGURE!!! Under no circumstances would I ever use Hostgator nor would I recommend them to anyone. If there was an option to give a Zero star review this would be it. STAY AWAY. Unless you want to spend countless hours trying to get any sort of customer service.

I picked up a 3 year package was happy at first year then I found i was being billed $20 a month for a email service i never authorized got beat for $60 Then I let me domain expire so i could use a new domain then I was billed for domain privacy AFTER i stopped the auto renewal and AFTER i spoke to tech support. Then, this is awesome, when I tried to contact tech support and I used uppercaps to vent frustration, the service person, Brianna, closed the chat because I YELLED AT HER!!!! ARE U FREAKING KIDDING!!! Done.

Hostgator will say ANYTHING to get you on board as a customer. But you will sadly will be given the runaround and multiple lies after they have your account. Very deceptive. You need to get everything in writing before you Pay them a dime. I've got one more year with them and the I'm off to another hosting company. Stay away and save your self tons of angry phone calls and a customer support team that you can hear laughing with other teammates at your anger. Then they say things they know will goad you on. Like high school there. Save your self and run!,,!!!!,!!!!!!!

I canceled their service because i no longer needed my personal website and they informed me that i would not longer receiving charges from them. THAT WAS A LIE and then when i called their customer service to ask what was up, they made the cable company look friendly knowledgable. I would NEVER do business with them again even if costs me triple the money elsewhere.

my website hosting and domain expired and I want to renew. Chat support takes a while to respond and I'm getting conflicting answers when I asked for a price concession for being a customer. Finally an agent answered me that their offer is exclusive only for newly opened packages. If they can provide promo offers to new customers how come they can't provide offers to existing customers to keep them? Doesn't make sense and I just think they're over price. Oh well, looks like I'm going back to wordpress.

Don't use these jokers, go with someone else. They will let you down when you need it most. Terrible support and long wait times. Their backend interface is very slow, confusing at times, and outdated. Go with another host that has better service for half the price. Hostgator sucks.

-The quality of support is very bad, They ask you silly questions like what is your domain name, your hosting package, etc while you enter them in the initial forms. -They make you wait until you are bored and want to leave. If you are late to reply for a minute, they kick you out... -The chat support is not stable, it freezes, no sound notification while you are working in the meantime.. since each reply takes 10-15 minutes sometimes. -I am having so many account problems: When my client send e-mails, many of them bounce back because the IP addresses are globally blacklisted. I have a big number of accounts on Hosgator, since 15 years but I am moving them little by little to save my business.

Right after getting Hostgator I was told that I had to transfer over my domain to them and that I could not have it with GoDaddy because it would make things complicated. I told them several times to change it and then I waited a week and they never transferred it over. I then had to wait an additional week for it to actually get transferred over. I have called several times asking about adding a document to my mailing list so that when people signed up for my mailing list I could email them a document. They had no idea what I was talking about and it was so complicated they treated it like it was the end of the world. Their staff is extremely UNKNOWLEDGEABLE on the capabilities of the website design, and unless you are willing to upgrade they really won't help with anything. Recently while editing my website the entire HEADER of my website was deleted for no reason. So all of the HTML code that I had put on my site disappeared. I have had to figure out how to install every type of HTML on my own because when I called they had no idea how to install it and just told me to "Google' it.

Worst support ever.

HostGator has been mostly fine for me. Their interfaces are easy enough to use and they support many technologies. As far as I can tell, uptime has been great and site speed is fast enough for most purposes. However, they are seriously lacking in some aspects. Serving your site over https is a necessity these days, and they don't support LetsEncrypt for shared hosting, even though users have been asking for it for a long time. Instead, they provide an easy way to pay $40/year for https (needless to say, expensive when other hosts provide free SSL). I purchased an SSL cert through their site, and it installed the cert on THE WRONG DOMAIN. A domain of mine other than the one I had selected now had SSL. I immediately contacted support about it, and the support tech indicated that the cert is non-refundable and non-transferable. This is complete bull, as other hosts who purchase certs though the same CA (Comodo) are able to provide refunds. Even if they didn't want to give me a refund, it's a simple matter for anyone who has proper access to the server to reissue the cert for a different domain. HostGator would not do either of these things, indicating that they are either incompetent or want their customers' money more than their satisfaction. Their advertised monthly price is deceptive, as you will need to pay more for SSL. I will be moving to a different host as soon as my contract expires.

Hostgator gets worse and worse the longer I stay with them. I have a VPS this is about 30% full with about 60 small websites. I cannot install any more sites because the have an inode limit of 1 million files. When I went over the limit they shut my entire VPS down without even telling me or warning me that I was getting close. They also give me NO WAY to monitor this, other than to login to my customer’s servers and manually delete old files, one at a time. But wait! They also shut down my WHM Control Panels, so I could not possibly get into the server to do this. The graciously gave me several days to get my inode limit down to less than one million, so I had to cancel the rest of my life to deal with this and try to get my client websites back online. My sites were down for almost three days! Last weekend they had an entire shutdown for over 24 hours doing an emergency reboot. Finally, when the server came back online things were not the same. They had restored some of my websites from old archives, so all the changes I had made were gone. Now none of the forms work on any of my 60 sites and I have to manually fix them one at a time. To add insult to injury, you cannot just open a support ticket. You MUST go through the chat system first. Today I hung on to the HostGator Support Chat for over an hour. By the time he said it was fixed, he had forgotten what the original problem was and didn’t fix it at all. Now I’m holding again for another hour while they attempt to fix what they broke. If I hang up, they won’t fix it. Their support system absolutely sucks. Don’t be fooled by the low monthly rates. They go up very quickly and you will NEVER get those prices again. Hostgator has turned out to be one of the worst hosting companies I’ve ever had to deal with.

I've used them for 9 years and it has been mostly fine. There were random glitches from their developers like not letting me choose a long and secure password. But that's not here, nor there - my 8 wordpress websites were up and running. Once one of the web-sites were hacked all sorts of shit started to happen. First of all there was no support from their side to help with the hacked site, a lot of file permissions were wrong, allowing the account to be completely owned, including writeable .htaccess files. Now all the sites are cleaned up and re-installed, But now I'm fighting their "your site is using more than 25% CPU, so we'll block you". And site is using CPU because Google re-indexes the site and making a few requests per second. So now I'm in a yo-yo state when they block me every 15 minutes. Once they unblock me, google starts crawling and I'm getting blocked again. Never again. As soon as I get this issue cleared, I'm moving my sites away from these cowboys.