HostGator

Absolute nightmare to get through to these guys. Avoid if you want good, reliable support. Been sitting here on their "live chat" system for over 30 minutes in urgent need of assistance. Phone not being answered, chat screen stuck on "we'll be right with you" after waiting 20 minutes and it's been like this for easily 10 minutes. Sucks.

I found Hostgator to be difficult to work with and slow. it took a full two days to get a domain name transferred and support would rather argue with me than to help. Their web site reports “error!” rather than status information and they tell me that is what they intend it to do.

If you buy shared server and another user within that shared server exceed that limit, you also in trouble. If you have single files on your server then also it says "Disk quota exceeded". Your server is also not working until then that user removes files. If there is less than 0 star is there, I will give sure to Hostgator for that super scam.

Aside from the absolutely horrendous customer service, this company has cost me money. How many times do I have to confirm that I want information transferred? Once? No. Twice? NO!. Three times? Nope! My problem is still not fixed and they blame ME! As others have said, this company is a sinking ship and apparently no one who works there really cares. Spend your money elsewhere but not at Host Gator

Hosting companies are competitive, give and take here and there. What makes the difference is the customer service when you have a problem. We particularly do not like that they park a page with links to your competitors websites when your site is down for any issue. I would not recommend hostgator.

I am hosting my three websites on hostgator from last one year.In starting my wordpress email not going to customers.but soon they start.Also there support takes much time to help otherwise it is good overall

No customer service. Long wait times and never fixed my issue for my business and costing me money. Some of the worst reseller and service.

Host Gator is horrible. Stay away. There are tons of issues, customer support is awful and everything about their site is confusing. It is a waste of $. I just cancelled and lost a ton of $ because I couldn't handle all of the issues and their lack of knowledge to fix them.

Communication has become tortured and unwieldy. Talk with 5 people. Get 5 different stories. Any problems are ALWAYS our fault. Have to go through "Live Chat" . Exceedingly time consuming which could be acceptable if a problem was solved but have always given misinformation. Seeking new host for our dedicated server.

I have been with hostgator for about 2.5 years and have to say the Email Service is extremely poor. Lately, we cannot send email to comcast.net addresses due to bounce back stating "server refused to talk to me" and seems hostgator is the only company having this issue that I have, no issues experienced. from My Gmail, Yahoo, Hotmail Our domain is not on a black list - already checked and this message does not indicate black list issue. The worse part is not just bad email service. support tells me the issue is Comcast, not them. But every other email service works. I understand that there may be other services out there having similar issues, I do not have any other accounts with the issue. Now support is just saying " the same issue and we can't do anything about it". So they have just washed their hands of the issue. Also, was told by several reps in support that I should consider paying for GSuite instead of using their email servers. HMMM, Hostgator advertises service comes with emails but then when an issue with their service is noted, they say spend more money somewhere else to have good email service. HHMM, seems they know they have been found out and now divert responsibility.

Hostgator.com is the best Web Hosting out of the hosting have used so far. They offer hosting with unlimited bandwidth as cheap as $1 per month which is amazing and beat other web hosting that have been using so far. Their customer support is good because whenever am trying to get stuck... I will contact them through Facebook page and I got my problem solved. But this year my website is not working properly so I am switch to LiveMNC.com. They offer me cheap server and their support is very good. Now I am very happy and totely satisfied. http://livemnc.com/

Was guaranteed 99% UP TIME IN 3 DAYS THE SERVER WAS DOWN 7 HOURS! I WAS TOLD I WOULD RECIEVE A REFUND, AND THEN GOT AN EMAIL SAYING I WOULDNT.

slow and unfriendly package helping. can not upgrade with good price because they want to offer to new customer only.

they asking ID card and credit card picture to get my account verified. This is the first time I used their service and IMHO, they takes more than 2 hours to get my hosting and domain accessible. That's was annoying to contact support every hour to asking about my hosting. Bad experience, or I might be unlucky

HostGator is quick to bill and easy to set up but good luck if you have any need of technical support. The technical LIVE CHAT service they offer is non existent, the only available support team is the Billing team and the people who answer chats have no knowledge of website programming. Very unfortunate because their web builder is pretty easy to use.

Lost my website do to them taking so long.. I didn't renew my previous hosting site as I was lead to believe they'd have it switched over in no time at all. But instead it lost and I'm out all the money it cost to have someone rebuild it

I was a affiliate so I know them in an out. The service is the worst hosting service out there. I earned $50 with them and they closed my account and didn't pay me for a mistake I made. All good reviews you read are ALL affiliates. I know because I was one. AVOID THEM AT ALL COSTS!

Shut my websites down with no warning based on bogus malware reports. Telling me to sign up with SiteLock and pay $$$$ to have them unlocked. I have had the files reviewed, nothing is wrong with them. I am switching over to A2 Hosting

This company significantly overcharged me with a falsely overinflated currency conversion then on complaint, refunded me at the correct currency conversion, pocketing over $50 Australian dollars in the process. Told me they had no control over the currency conversion... Stay away. They used to be decent, must have changed hands as this constitutes breaking the law.

I regret on this hosting, lots of hidden functionalities that you may not even have the power to access unless you gonna chat or call to a very long queue on their tech support. I predict this company will be lose customers because of their not straight forward service.

Host Gator unable to solve there own created problems. I built my website which I moved from a host that could not solve problems and then after I was near complete it wont allow me to access my site for editing or even to rebuild it. Over a year of tickets and no fix.They just keep saying sorry you will have to rebuild it but It wont let me.. Expensive hosting for lousy tech service.

I asked that they update their shared servers to a more recent version of Git, but they absolutely refused. They are on one of the oldest Git releases and so no wordpress plugins will support it. The tech support person refused to even submit a support ticket nor a feature request to update the servers. They just told me I'd have to pay a ton more for a dedicated server to be able to update it myself. What does it take for them to get up to speed and update their servers? Absolutely ridiculous, I will be looking for another hosting service.

hosted my domain and website on hostgator. Chose it over other service providers. After 1 year, decided to terminate the package. they continue to charge me for the domain lock and privacy. I requested for refund, but they said they can't do anything about it. Also, they actually charged me earlier by 15 days prior to the expiry. But they tell me they can't refund me and I need to appeal to ICANN directly. I asked their live chat, according to them, it's hostgator own arrangement to charge earlier in case anything goes wrong with the credit card. It's not ICANN's requirement to charge early. This is a very bad customer service experience. Never going back to hostgator every again. If anybody is reading this, i strongly advise that you don't go there. This way of Hostgator trying to squeeze every last cent out of you, they are losing their customers faster. Go for other service providers.

Okay, so first - the chat support staff have no knowledge of servers or any technical things they are delivering support on. Secondly, I've been double billed by them multiple times. And WORST OF ALL, I've had unexplained periods of time where my site just completely goes offline and lags, I talked to tech support who "SWORE" that it was an issue with my optimization, however he didn't understand a SINGLE technical term I explained to him - like the difference between "Server waiting time" which was over 1.5 minutes, and how a 2mb site shouldn't need to be "optimized" just because he plugs the domain into an SEO tool. He argued with me, then finally ran a speed test and realized it was slow. He looked into it for an hour and then passed me off to someone else who said " it's not slow now, i can't do anything". just AVOID!

Thought it was the best Hosting service, but HELL NO. -The best part which made me write this review: You press the pay button on the invoice section. There were 3 invoices. When you are redirected to next page, there are 4 selected invoices. The one is a privacy protection for the expired domain which you don't use anymore and which were expired 1 year ago and you asked them to delete it multiple times. TADA!!! 12.95 + tax hidden cost for the thing you don't use. BAD: -Hidden prices (get a hosting plan with * then pay more, then pay even more etc. I'm scared to ask what going on with their PENNY HOSTING. They will ask you to sell your house to pay the next month or something?) -fools on chat -limited software -ads in my cpanel which can't be removed. Tech support advised me to use adblock. REALLY?! -staff limited to their actions or just fools as stated before -the award winning award is not true. They just connect you in a few minutes and they just switch between chats. You still wait the actual time but on the connected chat. -no expiration email for domain name. I did get emails for hosting plan but today I got an email that my domain ALREADY expired. No previous notifications. They just put ADs on my website and informed me about that. -NO SECURE CONNECTION when you logging in in your cpanel. Not just a crappy certificate but the data are not encrypted at all. Don't think the shared certificate actually work. -Instant domain activation? Still laughing! My domain and hosting took 6 days to activate. Even though I sent my passport photo the same hour. -Buy a domain page? It's a joke. Every time you want another domain you have to contact their chat support and then they will generate an invoice. In the domain registration page you get an error when you are trying to register. -Still my other domain which expired 1 year ago is active and getting on my nerves since I see it everywhere. Even though I contacted multiple times and asked for the to remove it for me. The best part? The invoices still generate for it and you can accidentally pay for it without even noticing. GOOD: -The uptime is actually great. -Their ads on youtube are funny. I'm still using their services until I find a better company.

For the pricing today lot of SSD hosting is available. please don't get ripped off by this hostgator company.

I had a great deal of trouble trying to set up my HostGator account. After a lot of time spent with the "tech-support" people, my issues couldn't be resolved and they couldn't provide any sort of satisfactory answers. They showed a lack of web-hosting knowledge and general empathy. This could all have been forgiven, had I not discovered that it's essentially impossible to cancel hosting by yourself. Their cancellation form - no matter which reason you select - always asks you to "Please don't go" with a crying alligator. There's no option of finalising the cancellation, you can only call them or join the online chat. This is disgusting service - if I want to cancel my plan, I should be able to. I should definitely not be lured into talking with them again so they can keep my business.

Really Bad Service. - Cannot submit ticket to clients, Must chat with their chat support. To get connect to chat it will take average 30 to 45 minutes in queue. - All of their hosting packages email delivery is really worst. You must buy another email solution like Google Apps even if you purchase their dedicated hosting. - Tech Support is really worst. They will send you reply after 48 hours or need to wait more than 4 days for a single ticket reply and the reply will be very bad. No problem solution.

I've used HostGator for my web hosting company for years and only experiencing infrequent and minor issues. Any issues I've had were quickly resolved by their support teams. I host 5-10 sites regularly on a basic shared plan, but I've been meaning to upgrade to a VPS. The sites are always up and running fast and my customers have never reported any problems.

I changed from Go Daddy to Host Gator and have regretted it. Their customer service is poor and their service was not reliable. On top of that, when I asked to cancel, they had a NO refund policy after 45 days. So I paid 2 years of hosting for nothing... Go Daddy Pro-rates it so you can cancel your services anytime and they refund you payment according to where you are in the term.

This company is an absolute joke, charged my to have my site up and it wasn't up for 7 months, continuously told that it was a malfunction and that my site was able to be brought up now after 4 months of talking to tech support told me it was my fault that the site was never up, so now i have lost hundreds of dollars and I have no site. DO NOT RECOMEND THEM TO NO BODY WHAT A TERRIBLE COMAPNY

They continue taking money out of my account even though my site was not up until we realize we contacted them numerous times and they said it was our fault after they have removed our site and continue taking money out of the bank account I will never use these people they are worse not willing to refund our money

I signed up. paid fees and started building a site. None of the templates would work. Tech said I could do this or that, but nothing worked. Within 2-hrs I submitted for a refund and was assured I would get it. Bill showed up on my CC. I disputed bill and it was denied. I'm out $300.00. Stay away from these cons!

1 month, 12 tickets and issues with each SSL I got 3 from them, with Sitelock, Backupguard. I never got Toll Free number, my website was down for days, the server load speed is horrible and the customer support is unqualified at all. They are polite, but know nothing. Last time I spent 10 hours and 9 people from tech support involved, they installed an SSL certificate somehow one on a wrong domain and damaged the old one. I told them, but they blamed CloudFlare, my Coding and all sorts of things, at one point kept me on hold for 2.5 hours and forgot about me! I called back and it took me 2 mornings, 6 hours after that I changed my name servers so that CloudFalre is not an excess to them, another 4 transfers and 4 hours, they said, last option is their SSL install, because it is not my code or my fault... They charged me for $250 by mistake and I got refund, lost $20 CAD on conversion rates, they sold me Codguard that didn't work, Sitelock that is useless and hosting that is terrible.

They can't even update support tickets let alone do basic tasks like moving files and making sure they are actually where they're supposed to be. Talk about disorganized. They cost me way too much money and time.

Got my sites hacked multiple times and they dont respond at all. They removed email support and so you need to connect with them in chat for 2-3 hours and there is no guarantee. If your site is hacked due to their poor server, you need to commit for extra monthly subscriptions. Terrible Company!

I had what I considered to be a VERY basic question. After 30 minutes online and no answer I finally said I guess I would have to look at other service providers. They said "ok" and indicated they would get me in contact with customer "loyalty". That never happened but they did send me an email in just seconds saying the were canceling the account. I asked about the refund and they said they couldn't tell me. Funny how they couldn't answer a website related question in 30 minutes but could cancel my account in just seconds without letting me talk to someone about the refund process. In short, Awful tech support, inability to answer basic questions,didn't care if they keep or lose customers. I wish I could say one thing positive about the experience but I can't think of any.

Malthough i had asked for cancellation a month before my package about to expire and they charged my account . Also the refund is coming very late . As a result of this my bank overcharged because of hostgator fault . They are not reliable , they don't explain things , they leave you to imagine .... they hide things .... poor customer service . I rated Bad Bad Bad , better go for something else .

Customer service is rude and you cannot talk to the person you need to. Watch out for add on charges that are not needed. Domain is not compatible with my webiste and they were not willing to refund the money I spent for a year of service I cannot use.

Super slow loading speed, asked for support, what they replied was "It looks fine at my end" and pushed all problems back to me. Once i request for cancellation, they replied "While working with your request to cancel I noticed that you were experiencing issues with your website which could potentially be remedied by optimizing. With you being one of our most valued customers, I would like to extend the courtesy of escalating your issue to one of our highly trained Upper Level Support Administrators to review this issue further." WTF. I insisted to cancel and asked for pro-rated refund, he replied NO FULL REFUND after 45 DAYS. Then i emphasised PRORATED REFUND, until now i still waiting for their reply. They simply trying to drag until i give up and save the money! Avoid this sucks lousy hosting company at all cost!

A week after signing up for hosting and purchasing my domain I still wasn't able to start building my website because my domain was still "provisioning".. i.e. they hadn't actually processed my purchase of the domain at all. I was able to go to GoDaddy.com, instantly purchase my domain and wordpress hosting services, and begin editing my website. Now another week later and my website is up and fully functioning through them, while hostgator still says my domain is "provisioning." Then it took me 3 tries and quite a bit of wasted time to get to a customer service agent to cancel my account. Literally the worst.

I was with HostGator for 6 months. How I lasted 6 months, I will never know. They are absolutely useless. Thousands of websites went down for over 24 hours and they just respond with generic answers to every single question. That was the last straw for me. I moved to a different host. I think it was worried that the migration would be a mess. It was easy and I had my website on a different host even before HostGator was back up. I will never in my life use them again. They may have had a good name, but it's certainly not the case anymore. The host I use now responds within 1-2 minutes and they are very competent. Spare yourself frustration and hours of work and just use different host.

The user interface for web hosting is badly programmed way too many issues. So many issues with configuration every problem needs to be solved in 3 to 4 days. While you upload your web site an ugly looking JavaScript will pop up in your face which does not even describe the nature of the problem. You have to provide your credentials on each request to your web site. I think this is the first issue which I face. Than I thought that if I am not able to make a web site in asp.net than I can make a web site in Word press. I installed the Word press plug-in after few seconds I started to face internal and external errors which were so bad that I cancelled the Hostgator account.

As a startup about to launch in May, I chose to use Hostgator largely due to reviews on the web and pricing. However, if you are building a Magento 2 site I cannot recommend HG at all for the following reasons: * The Magento 1 click install is not seamless and not optimised. * The site was slow (even when a base install). Many times I couldn't even get in to admin it was so slow. Further I would constantly get "site not found" page for about 1-2 secs when loading the main site. Positives are price (but that is kind of useless if site is slow) and support (who were always quick to help). I have now joined SiteGround on their Shared plan and I do not have the issues I had with my website and admin with Hostgator. Further Magento was super easy to install as were SSL Certificates, and SSH is much more secure.

I paid 1500 bucks. The video I posted at youtube just about says it all. After 2 months, Hostgator has told me there's nothing they can do, and NO, I cannot have my money back. In other words, they Hostgator has taken my money and run for the hills. youtube.com/watch?v=GzhcvLx-Bwo

Very confusing and always trying to sell you crap. Support is worse, nothing gets done and you wait forever

I signed up two months ago. Although hostgator seemed like a good choice for my wordpress hosting since they offer great storage space, and good prices I completely regret it. I have basically wasted 200$ and I will cancel them since their support is just horrible. Long wait times, and you never get an actual solution. I have now contacted them 4 times, with an average wait time of over 15 minutes. The chat people (or robots?) take 1 or 2 minutes to respond to the simplest question. Like "Hi" - 2 minutes later "Hi." This company is kind of a joke. I dont recommend it. Sorry.

i have taken a domain & hatchling plan from hostgator and i have been given discount of 14 dollars and 6.55 was the monthly payment and when i made the payment i have been billed 10.95 every month, that means about 5 dollars extra every month for taking a discount of 14 dollars....wow.....and when i made the request to cancel my hosting from next month then immediately after making the canceltion request they charged my credit card 11 dollars for next month in hurry in a weak advance. and when i am mailing n trying to get my refund they dont even reply. so, i request everyone dont fall in hostgato's trap. other hosting companies are more reliable than hostgator......at least they dont cheat you in price trap or charge you in hurry before date.....so all in all my experience with hostgator is very bad and i have been cheated by price and charged in advance to make money.....so go somewher else guys....hostgator is actually a cheating company...please dont waste you time and money.

Hostgator is very possible the worst in the business. You never get the same tech support AND they don't track who spoke to you last or worked on your server last. Absolutely cannot speak to anyone with authority that fix any issue you are having. BUT BIGGEST ISSUE: They have resulted to extortion. Type in Hostgator Site lock extortion and you will find hundreds of customers have been extorted by these 2 and now they are trying to extort us. My servers are supposed to be manage servers with scanning included. They quit scanning, didn't tell us, didn't lower the price and "partnered" with Sitelock to perform scanning. We are leaving as fast as we can and we have joined the class action lawsuit against them and their parent company.

Their technical support is the most terrible. It took me more than 2 days for them to renew my SSL certificate -- something that other hosts do within 10 minutes. They never respond to tickets on time. Be careful. Host with them at your own peril!