Network Solutions, LLC

My recent experience with Network Solutions has been some of the worst customer service that I have experienced. I have spent over 15 hours jumping through hoops to get my primary contact information changed after purchasing the company. Every time I called, I got a different answer of what was needed from me. I continued to be polite, albeit frustrated, through my 10 to 15 phone calls in a 3 week period. Often, it felt like they were giving me "busy work" in order to get me off of the phone. I could never speak with the same person twice - when asked, they have no direct lines, so I would have to go over the same month long debacle every time. About 50% of my emails would end up "missing" when I would follow through with phone calls. This was one of the most difficult and frustrating processes that I've ever had to go through as a business owner. Other small business owners will know that you simply cannot spend this amount of time battling with a company over a domain name!

All and all, I have been happy with the tech support. The system is pretty easy to use. Three column layout works well. Once you are up and running, there should be very few reasons to call them. As other have mentioned, they DO BILL YOUR CREDIT CARD FOR UNAUTHORIZED CHARGES. The main issue that I have is how they screw you around when it's time to renew your program. Two years ago, they forced me to accept SEO (Search Engine Optimization) in order to get their best rate. This is a total rip off, and will do you no good at all. Someone without a clue will call from their company, and ask what industry you are in. Maybe they could look at your website???? Just found out they want to JACK MY RATE UP BY MORE THAN 50% WHEN I RENEW. This is outrageous. They have done this before, and you have to fight like Hell, to get a better rate. I would suggest that you STAY AWAY FROM WEB.COM and NETWORK SOLUTIONS. NWS used to be a super company, but WEB.COM ruined them for sure.

I have used Network Solutions for 7 years. Yes, 7 years. I have an extremely complex web site with high end products. At the previous company I worked at, I was able to create more than (10) Product Layout Designs, and now I am only allowed to create (10). THAT IS A SIGNIFICANT DROP OFF. Why is this? No one from Network Solutions can give me a valid, logical, reasonable, professional, genuine answer. And, I would legitimately be pleased with at least ONE of those adjectives. I keep getting the run around from EVERY person I speak with: MARK, IAN, PATRICK, JEREMY LARAMORE. I was just told on the phone that I was "not allowed to speak to a Network Solutions Engineer because they have priorities." So. I guess that means they don't consider CUSTOMER SATISFACTION as a priority.....And that their customers are NOT priorities. Does anyone have a recommendation for another, better company to switch to? If so, feel free to e-mail me: bstone@columnsdirect.com I appreciate it.

Had a charge for $400 on our credit card. This charge was no where on our account history of charges or auto renewals. Support person was clueless and ridiculously unhelpful in both her understanding of the issue and competence to figure it out. They could not explain the charge. Recommended I fax a form to another department who could research the charge. Did that and I never heard back. I emailed twice and they never responded. Now we have a big charge on our CC that nobody can or will explain. Technically, their service has been good.

I set up an account with network solutions in 2006 to host my web site and buy some domain names. Recently they have started to market their web.com company to all of their customers. (The BIGGEST SCAM EVER) They sold me on some web site optimization services for $100.00 per month. These services were a JOKE. What they did is charged me the 100.00 to sell my phone # to everyone and hinder my business, by wasting my time on the phone trying to sell me their junk services. Their sales reps were pushy and really didn't know how to help me in any way. Just cancelled their services, they hit my credit card for $100.00 as soon as I got off the phone with them. Done with Network Solutions and Web.com

I've never dealt with a company with worse customer service in my life. We've had endless trouble with emails bouncing from customers for no apparent reason and I've called in to the support center 6+ times (not to mention several emails as well) and the issue has still not been resolved! On one of the calls they confessed that our server was 16 YEARS OLD and that "you could have it updated for free, did you want that?" ...OF COURSE!? I highly recommend staying away from this company - nothing but a waste of time and money.

Horrible experience with Network Solution. I bought one of my domains with web forwarding, premium DNS, professional hosting, mobile website, ns marketing, emails all for domain I once planned to work on but then changed my mind, problem was they don't let you stop the monthly auto renewal as long as the domain is still valid. I wrote them so many times to please stop the charges I dont want to renew those services, just leave the domain I bought active. I only got the round around FOR 2 YEARS, emails ignored and till answered after months they told me they need more info and to open a ticket, so I did, and yet was completely ignored, wrote them since several tickets - luckily now they save them on your account so I can prove it to my bank. yet, again same stories even to cancel the agreement is a nightmare. I just don't understand how can they force an auto renewal on anyone without any issue? now of course I moved all my domains away from them, They are scammers! STAY AWAY!

I was having issues with them since day one and its been two years. At first I thought it was me and I needed to get to know it. Their email server thru their own hosting suck. No junk folder or anything. Space, nothing. You will have to either purchase more storage or delete emails every other day. price is very expensive and its for nothing. I don't get emails from so many people although I put them in the safe list. Funny that I have to purchase spam folder. It was available at first and then they took it away. There customer service is the worse. It might be good for sales, they will treat you like an angel and once you buy, then they will start treating you like you're nothing. rude, horrible, you name it. Well, it was my fault not

What a scam! I have been charged for a year for an email add-on called Productivity Bundle. $40 per email address- to allow you to sync between accounts. I never ordered it and they would only credit me back 6 months. I didn't notice it on my payments. They couldn't explain what it was doing there, what it did or who ordered it. They were rude on the phone and it took me an hour to get to the right person to remove it. If you can use anyone else, I suggest it. NS has been a massive pain in the neck since I began using them.

I was hired to transfer a site away from Network Solutions by a small art gallery, just before their account with NS expired. Their reasons included a barrage of spam emails and charges to their credit card that they didn't authorize. I set them up with WebHostingHub, the most professional host for the money I have ever encountered, and NS wants $58 to 'reactivate' the domain long enough to transfer it away from them. They did lengthen the hosting plan by 15 days to enable me to ftpdown the files in order to upload them to Webhostinghub, but it looks like my client either has to get blackmailed by NS for a year of service they didn't want or backorder their domain name. My client wants to leave Network Solutions and I can completely understand why. Look for reviews of these clowns on other sites. There's a reason they're a one-star general.

I tried to use Network Solutions and all I have to show for it is $1000+ in charges, no website and emails and calls from various people in the company trying to sell me a bigger and better package. They took down a site I had built and now they can't find it to upload it again. Every day I get the run around and I have been down for over a week now

Network Solutions keeps harassing you months after you drop them. I filed a complaint against the them with the Illinois States Attorney's office and Consumer Affairs. They are irresponsible business people!

Over Priced, Poor Support, Cant depend on system Always some problem with NWS Going to Change Hosts

As others have also written, do NOT attempt to register with this hosting provider even if its your only choice after the world has chaos with zombies! Anyways, having a normal website with only html/jpg/css can be ok, but if you plan to use their mysql on the cheapest solution, you will likely get error 500 and so on even if you tweak the mysql using wordpress/etc. Also, their FTP download is horrendously slow too. Just to say, everything is slow. They had good administrative control panels around 2008, but after they tried to tweak it up with non-useful graphics and stupid nesting, ur gonna have to waste time to find out everything. BTW, they renewed my domain without my consent and tried to rip off around $200 bucks which if I haven't noticed when I glanced at my credit card balance online, I would've never noticed.

Just look at their T&Cs (150 pages or so) 1. They can turn on auto-renew without asking you. 2. They can charge you a "current" price for the renewal 90 days before renewal. 3. To turn off auto-renew, you need to call them. They won't let you do it online. 4. If you credit card has expired and they still want to charge you for auto-renew, they can get updated credit card details from 3rd party vendors. In short ugly American style business.

Make hard to understand and error. "Sorry, your website has not been published. Please try to publish your website again in a few minutes. We regret any inconvenience and ask that you please contact Customer Support at 1-866-391-HELP if you continue to have problems publishing your website." If no support, dont make people call and waste of time

Got domain name and "web builder" package through them for a business I am starting that I hope can replace my day job. Over the last six months have been building the website, writing copy, optimizing it, getting it just right. Suddenly, the website shows up as "under construction" and all my work is gone. Apparently, there was a problem with my credit card -- still not sure what, since it works everywhere else -- and after exactly two e-mails saying there was a problem -- which got lost among the DOZENS they send weekly -- they deleted the content. I still own the domain name, but all the content creation work I did for months, all the SEO tagging I'd worked on so carefully? Gone. Customer service says nothing they can do! NetSol sucks -- DO NOT USE.

My client is a non-profit agency who used Network Solutions as their website hosting provider for years. Over time, their costs exceeded what was charged by other equally (if not superior) hosting services. When asked by my client to transfer the domain to another service, I was met with an exorbitant amount of hoops to jump through by Network Solutions. Even though I successfully set up a new hosting site, they decided to lock down access to make it even more difficult. Customer service was little help, but (in all fairness) they had their company-mandated script to read through. Maybe other company experiences would be different? However, if you are concerned about high annual rates and flexibility in making a change in the future, then do your due diligence on Network Solutions. My client has sworn to never work with them again.

The fact that I cannot auto renew domains without paying the full $35 annual registration fee is not good. They flipped them to auto renew once without my approval and I had a several hundred dollar charge to be reversed on my card. So, I have to call in and speak to a representative, who tries to sell marketing services or other services that I don't want, in order to get my "Gold VIP" price. Since I am forced to call it is not convenient. Now tonight I find out the expiration is based on Eastern Time. This is a really bad policy when it means Network Solutions will now insist on charging a reinstatement fee for several domains I called in to renew because of time zone differences. I have been a Netsol customer for 20 years and sadly today they are losing my business because of a really poor policy. This reinstatement policy screams to customers that they don't care if we register names with them any longer. I will not pay this fee. I will let the domains expire - or try to transfer

It is obvious that Network Solutions is a scam. It's so sad because if they were operate in integrity, people would clamor to do business with them. I only called about a domain name and told it was $25.99, but the representative couldn't give me a good explanation as to why they are so much higher than everyone else. I sensed something was seriously wrong, so I hung up and purchased nothing.

Overall, superior bad service. Before when a service ticket has been sent, the response time has been less than 24 hours(inc. weekends) with the problem fixed. Now, the response time has been over 72 hours (inc. weekends) and nothing fixed at all. And the response from them is just call me when you have time. What kind of service is that?

Yes I know I used all Caps in the title! DON'T USE NETWORK SOLUTIONS. They are difficult to deal with, spam your email continuously and they overcharge. Please, to save many headaches . . . don't go there! Also, now that I'm trying to transfer my domain away, I have to wait 3 days just to get the authorization code. Really? Is it that hard just to email a code, or randomly generate one instantly?

Takes roughly 90 seconds to view each page of your wordpress dashboard. VERY UNRESPONSIVE, VERY SLOW.

I've been with NS for the last several years. Price has changed without warning a few times, but it was so minimal we didn't change. Finally decided to make a change in the past week and move to another provider. Service during this change has been ABYSMAL. I feel like they are trapping me into staying with them (which makes me want to leave them far more). When I deal with their support, everything takes min. 24 hrs. Not just completing one activity - each subtask takes 24 hrs. everything has to be escalated and then you find out that there's a second step to accomplish what you need, and in order to process that step, the case needs to be escalated again (which will take 24 hrs.). at this point, my website has been down for 2 days. All email has been down. This is catastrophic for our business and NS has been absolutely unhelpful. Through this ordeal, NS has felt more like an obstacle than a support option. AVOID THIS PROVIDER.

I used Network Solutions for years when I was a web professional. It WAS top of the line in everything. Now - bottom of the heap. They charged me for a 'large package' which I never ordered, nor was aware of until I saw the charges. I has taken 5 phone calls and I still don't know if they've removed this. As soon as I have time, I'm moving the domain to GoDaddy.