Webhostingpad

I have lodged some 20 tickets over the past 12 months. Always the same problem: blacklisted SMTP IP (shared) results in bounced mail. They host too many spammers and abusers and since the SMTP IP (sending IP) is shared, your mail hardly ever arrives. Gmail goes constantly in Spam and Hotmail / GMX bounces completed. Hotmail: Unfortunately, messages from [204.93.163.106] weren't sent. Please contact your Internet service provider since part of their network is on our block list (AS3140). GMX: 554-IP address is black listed. 554 For explanation visit http://postmaster.gmx.com/en/error-messages?ip=204.93.163.106&c=bip ONLY EXCUSES FROM THEM for the past months. They promised to put my domain on a well-reputed IP (whatever that means) - they DID NOT. They promised to clean/unlist their SMTP IP - no idea if they do but NO result whatsoever. If you want to send 3-4 emails a day to gmail or hotmail or gmx - STAY AWAY FROM WEBHOSTINGPAD. The problem has been going on for months now (months!) - so you can see how much they "care" about customer service. Tickets are "responded" but NO action is taken that solves the problem. I now need to refer to a gmail email account because they are unable to provide a clean IP. Horrible. Stay away!

since 2008, I've been using a multitude of different hosting companies on the web. I've been with godaddy, 1&1 and a couple others. Godaddy was expensive and they were a serious pain to deal with their support department. I thought at the time for the price I'm paying for a lousy package they offered me just didn't measure up. 1&1 was cheaper than godaddy hands down, but again the packages didn't quite give me the flexibility I needed without having to draw blood to get them unlocked. Then I came across one of webhostingpads hosting ads and thought, this has to be too good to be true. Well, I am here to say, I have been with Webhostingpad since 2012, and still today I would do it again. The price couldn't be better for all the features they offer. As for their support staff, godaddy could learn a thing or two from WHP. Each time I needed to contact support, they've been beyond professionals and courteous. And when they've sorted my troubles out, they still make sure I know I'm a valued customer! Now that's service! Fast, efficient and courteous! You'll never know until you try them out!

The correct occasion to measure the standard of a support service is surely when there's a complicated problem to fix. These guys gave excellent service when it happened to me. They're seriously good, and I'm grateful.

I had made numerous complaints & tickets submitted due to excessive downtime including being asked to be moved to a "more reliable" server. Once moved to a "more reliable" server, downtime INCREASED instead of having an improvement. A refund because of providing poor service and reliability of only a 73% uptime instead of their "promised" 99% was denied. If you have a business that depends upon email and website to be functioning, I would recommend not using the services of WebHostingPad.

Horrible company! Everything was fine until I decided to switch companies because Web Hosting Pad raised my rates significantly. When I contacted them about the switch, they said my domain had expired and they weren't able to transfer the domain until I paid them the cost of the invoice, plus $40.00. I pointed out that it was not, in fact, expired, but they continued to refuse to transfer the domain. When it actually HAD expired and I pointed out that they should have made the transfer when I asked, they said I shouldn't have waited until the last minute (I didn't). I filed a complaint with the Better Business Bureau, but the company refused to respond to the complaint. It seems to me that if they were in the right, they would jump on the opportunity to clear their name. The fact that they refused to respond to the complaint tells me that they had something to hide, or they had no defense for the way they handled my request. Throughout this ordeal, Web Hosting Pad employees were rude, condescending, and frequently flat out lied to me. Now they have control of my domain name and refuse to allow me to make the transfer, and have also locked me out of my account. I would rather start over with a new domain, however, than give this company another penny.

I stayed with this hosting for 5 years and did not have many complains, the server was off few times, but I only have 3 simple websites so I did not really care that much. Until I got into this mess with automatic renewal. So when they announced that they are going to charge me double price for coming 5 years, I have decided not to continue, but I payed another service just 3 days before expiry date and webhostingpad used my credit card details for charge me for hosting renewal without my confirmation. They refuse to refund me and I still can't remove my credit card details from the system.

Regardless on which server you are put, their SMTP IP which is shared is constantly blacklisted. It means that the mail you send simply is plain refused by the recipients or goes nowhere. Plained refused by GMX.DE, GMX.NET, WEB.DE and a few others - if you have German customers, you'll have a very very hard time. And not arriving - or arriving with terrible delays - for instance yahoo recipients. We have lodged multiple support tickets. They have ALWAYS reply very quickly. We have ALWAYS receive a short-term fix - like they try to delist their servers or rotate their SMTP IP or move to a different server. The fix works for a few hours or a few days. Then, they are blacklisted again, and again, and again, for months now. Every other week! Surely, this can happen a couple of times. However, if it happens every WEEK for months and months - then this is unacceptable. I give price 0 because email blacklist is killing me. Even though their price-quality could be 5 stars. PITY !!!

I attempted to transfer my account to a new company on the day that my invoice was due. Despite the fact that the account was still active on the day in question, employees in the customer service department told me that it had already expired. They refused to unlock my account, thus freeing me to take my domain name and web page to another company. I was finally able to get them to unlock my domain, but now they will not allow me to get into the program allowing me to retrieve the backups of my web page. The employees frequently point to the fact that I waited until the last minute to make the change, but it doesn't matter if I waited until 30 seconds before the end of the day, it was still my right to have access to that information. Because they did not release the domain until after the invoice date; I was not able to sign up with the new company until after said date and did not find out that I would need access to those files until after the invoice date. Had Web Hosting Pad done

1.sell you unlimited plan and you find that its 10 GB only , when you contact them they say you need to request upgrade for more storage and when you do that the answer you that you should delete from your files like back up ,emails and many things to save space and the can't upgrade your storage .2.didn't send me invoice for renewing the plan and they stopped my services without notice, when i contacted them they said that i didn't pay and they lie and say we sent invoice and reminders they didn't even send me that they stopped the services i found out 2 days latter and when i tried to access my client area it was telling me there is no account under my user name so i tried to live chat them but it was not working as usual so i had to send them email they said that it i should pay and everything will be back in 20 - 40 mins and i payed ,it took more than 14 hrs and it worked for less than 12 hrs and got infected .they refuse to refund the money .

Our company signed up for webhostingpad because of their "unlimited everything" commersials. Very soon we found out that we were out of disk space due to our company e-mail accounts taking too much space. We are a accounting company and have a lot of emails daily. Our website content on the otherhand is not that large. Apperantly they have a term in small print that says that you can use only 10% of site content to your email account. Please beaware of this company!! Their customer service is very rude and unfriendly and they do not answer any of our questions and just keep copy pasting some of their instruction on how to archive old emails away from server!

I just missed my renewal notice and got suspended, all ok so far, but when I decided to move to another host since they raised prices in 75%, and ask for just a day of renewal for a quick migration, they ask for a whole YEAR's hosting payment or a "compressed backup download addon" that costs the same. This is how they treat their clients. Good riddance.to Webhostingpad!

You get what you pay for. My website got hacked and we think it was due to their bad security. Their service stinks and my site ran at glacial speed.

I must say that I'm impressed by the high quality of services offered at a price so affordable. Because the interface is fairly intuitive, I did not need assistance to often. But, anytime I needed, I had full support to solve the problem in the shortest time. For all these thank you and I sincerely recommend you at anytime. Keep up the good work that you do!

I must say that I'm impressed by the high quality of services offered at a price so affordable. Because the interface is fairly intuitive, I did not need assistance to often. But anytime I needed, I had full support to solve the problem in the shortest time. For all these thank you and sincerely recommend anytime. Keep up the good work that you do!

I have used WHP for many years. They are the absolute cheapest host you can find online who offers the exact same service as any other host. Customer service has always been almost immediate to respond but that has slowed "some" over the last year or so. I do feel the price has gone up from a constant price to an "entry" price but after entry is still cheaper than other hosts. Upgrading from WHP to VPS Depot is, in my belief, in the same building and VPS Depot is HORRIBLE. I lost potentially over $100k because of them once. VPS Depot customer service is WORTHLESS so if you ever upgrade from WHP, choose elsewhere but, as for webhostingpad, they have always been fair with me. Once or twice did I get a customer service from a name I did not recognize who seemed to care less but, generally, CS is great. Site's has had very little down time, ever but has also recently been a little wack. WHP is my go-to host for starter sites until I ever host from my own server.

Truly awful company. I was with them for years, and slowly they got worse and worse. Their customer service is terrible, and their uptime is terrible. Stay away.

Webhosting is lying, none of them has contacted me. Stay away from this company! They suspend my account and took my money. It's a terrible hosting company I never met before.

Webhosting Pad is the most terrible hosting company. I signed up a 3-year hosting plan (with a free 1 year domain) with Webhosting Pad on Aug 05, 2016. It's a unlimted plan, but I only got 10G web space. They promised 30 day refund guarantee , but they only let my website SLOWLY work for the first month, after the first month I was unable to login to my cpanel and website was down. After my cpanel and website completely stopped working on Sept 09, 2016, I contacted Webhosting Pad to request account cancellation with refund , but Web Hosting Pad refused to refund me and suspended my account! I paid $71.64USD for a 3 year hosting plan, but the server only SLOWLY worked for the first month, then completely stoped working. They suspended my account but took my money. Now, I lost $71.64USD, and got nothing from Webhosting Pad. Webhosting Pad is the most terrible hosting company! STAY AWAY FROM THIS CCOMPANY! SAVE YOUR MONEY!

Webhosting Pad is the most terrible hosting company. It’s a scam company. I signed up a 3-year hosting plan (with a free 1 year domain) with Webhosting Pad on Aug 05, 2016. It's a unlimted plan, but I only got 10G web space. They promised 30 day refund guarantee , but they only let my website SLOWLY work for the first month, after the first month I was unable to login to my cpanel and website was down. After my cpanel and website completely stopped working on Sept 09, 2016, I contacted Webhosting Pad to request account cancellation with refund , but Web Hosting Pad refused to refund me and suspended my account! I paid $71.64USD for a 3 year hosting plan, but the server only SLOWLY worked for the first month, then completely stoped working. They suspended my account but took my money. Now, I lost $71.64USD, and got nothing from Webhosting Pad. Webhosting Pad is the most terrible scam company! STAY AWAY FROM THIS CCOMPANY! SAVE YOUR MONEY!

they just suspend the account withought any notification!! all domains, emails and hostings of all projects are just off..... no reply all over the day.... it just show how bad can be their service... just avoid them.... use anyone else...

I was hosted with webhostingpad 5 years ago. They were down… a lot… and after a year I switched to a different hosting company who has been awesome. I was told there was no ability to refund the balance of my money (I paid up front for a 5 year term to save a few dollars with their $1.99/mo deal). Today I received an invoice for $191 from them!!! When I emailed back that I had left their service years ago, they said I would have to go to their website and log in to cancel the subscription. After 4 years, I haven’t a clue what my password is. Calling got a “the number you called is unassigned” message and the chat feature gave me a 404 error. Even the “password reset” feature wasn’t working. Eventually, despite numerous requests to just cancel the service, someone sent me a new password and I got to navigate through a very non-intuitive series of links and hopefully have left forever. Given my experience with them, please use ANYONE else!

I spent several hours with Webhostingpad support group trying to figure out an email problem that just started to appear. The tech support agent kept telling me it was my configuration causing it and turns out they made some changes due to a network/hardware outage exactly the same day my problem started. I was not able to talk to support over the phone so had to do it via chat session and felt my time was wasted and still could not get resolved. The service has worked good up to this point and was the first time I had to use their support. Based on this experience, I will probably move away from them. I have a email in to them to have someone call me back about this so will see if that actually happens.

Have had the plan since 2010. Agreed to a 1.99/3 year contract. Renewal price was supposed to be locked in. Renewed in 3 years for correct cost of 71.64. Second renewal comes up and 161.64 is charged to my credit card. Will not refund on cost of plan I did not agree to. They do send me their current billing policy, yet that is not the plan I signed up for. Surprise charges to credit card...BEWARE!!!

Well, as the title says - mail is VERY unreliable with webhostingpad. 3rd incidence in 5 days. 1st incidence their mail server ip got blacklisted and all mail bounced. They then cleaned it (supposedly). Then they hosted more spammers and it got blacklisted again - and mail bounces again - in less than 72 hours after 2nd incidence. Now, 3rd incidence, mail is complete down, smtp and pop, nothing corresponds, no way to download my mail and respond to customers in a timely fashion. Too much in too short a time. Not good. Sorry.

I started using this service at the end of November 2015. I had no problems for two months. In February I began experiencing frequent down time which slowly progressed and became more frequent. Now it is nearly May and my service is down more often than not. The company offers a ridiculous 99% up time guarantee. Basically what they are offering is if you experience a years worth of bad service they will give you a months worth of bad service for free. You are better off staying away from this company.

I've had some good support techs in the past at Webhostingpad but Matt is hands down the best. Not only able to answer several unrelated problems over 2 separate chats today but he went above and beyond with troubleshooting one problem and even offered to walk me through fixing it vs. doing it for me --so I could understand. Great service.

I am their customer since 2010 till 2016, was really worst uptime back in that time, but it was the cheapest multi site hosting service company then. They improved a lot over these few years. But still always down, like 5,6 time a year. And every time I contact support, they would not reply until they sorted out the issue. So basically useless! I paid $71.64 for 3 years in the past 6 years, (2 contracts). But suddenly they want $161.64 for the coming 3 years ! That's insane! Ok, so I stop renewing and moved to ehost.com (paid $99/ 3 yrs.). But they cut my account 5 days before expiring ! That's so naive ! Luckily, I moved all my files just a couple of hours before that. My advice, if you are hosting your personal blog there, you should be fine. It's the cheapest out there like $1.99/ mo., but make sure you move before expiring.

I was working on my website on 12.26.2015 that was to launch today 1/1/2016. I was having issues with some changes so I decided to restore my site from a known good backup from 12.20.2015 - when the restore completed my entire site was gone. Tech support was extremely unresponsive and my site is still not up after almost a week - i have escalated this matter to management there and no response. the only good backups of my site are now missing along with 10gb of data that I have no idea what support deleted. tech support has done more harm than good. I have no idea how my site got destroyed by doing a restore and neither did tech support. they are incompetent in getting my site back up and have lost my only good backups. tech support is extremely hard to reach. they advertise 24/7 support via email chat or phone -but they purposely tie up these means so that it is nearly impossible to get a hold of anyone during an emergency. i tried to call the phone support - no one available with a m

I am new to Webhostingpad, and had various questions related to the service compared to the one that I was used to before. I happened to talk to Ron from support. He was able to answer all my questions quickly and very concisely. He was very professional with his questions and the information he conveyed back to me. I was really impressed by his customer service. Definitely a plus to have this type of person on the support line.

I have been with webhostingpad for 6 years now and they are great! Anytime I have a question, I just submit a ticket and someone gets back to me within an hour, usually 10 minutes or so. My website is always up and their software is easy to use. They have plenty of templates to use and they updated their user interface so it's more user-friendly. At this point I just installed Wordpress and use that for my website. The price is hard to beat and sometimes they have specials too, even for existing users. Definitely recommend their service.

Anytime I have an issue it is quickly responded to and resolved by the tech support.

I've been with these guys for 2 years. At first, they seemed like a great step up from a previous company. However, as time went on, I came across reoccurring issues: sites being offline, them suspending my account for alleged spam abuse (never did any thing except email my clients with software THEY provided + google killed me for a "SITE SUSPENDED" page left as placeholder for my pages. Google deemed this to be a phishing page ), super-slow loads, apathetic customer service people, and being told to "submit a ticket" for just about everything. If you're like me, you see their price and think, "dude, that's affordable". However, when you are spending real money on SEM, SEO, and social media marketing, only to find your pages have been down for who knows how long, you realize you're actually loosing money. To be fair, outages are brief. However, if you are actively sending people to your site or running ecommerce, it's a killer!

Victor K and Kevin A assisted me with a site (transferred from another competitor's server) of which I was totally lost. After a few questions and emails, they had me up and running. I had been contemplating on moving my sites in January 2016 (renewal date) but now I feel that I may not have gotten the expertise somewhere else. In fact, I think I will be renewing early! Thanks guys/gals. Jim

It's been almost one (1) year since I registered my website and the service has been really great. I have also registered two more websites and even referred a lot of my friends who are now enjoying your hosting services. Webhostingpad is number one (1) for me...

This is a terrible hosting company. The hosting fee schedule changes all the time. I've been double billed multiple times and had to suffer interacting with there horrible customer service / bill dept. in order to fix thier mistakes. I'm amazed at the presence of any positive reviews. Read multiple review site if you are considering this hosting company.

Most apps I tried to install were worthless and at the renewal time for domain name and space, if you choose not to renew through them you will get an email saying they turn your account over to their attorneys then they will find your new credit card number and put it in without your permission and try to charge it anyway.. I cancelled their service on the spot and notified my CC it had been hacked.

I had several email downtimes for more than a day. Their email servers were blacklisted for SPAM a dozen times. They dont tell you but they limit sent emails to 300 email addresses per hour which is rude and unrealistic. I have filed to deliver email notifications to my clients because of that and have been charged for breaking SLA. Support is not even close to 24/7. They dont reply at all during night. Chat is not avaialble during day. One of the shittiest ISP-s I've seen and Ive seen many.

They offer fantastic support in a timely manner. All questions answered quickly and all issues solved promptly.

I signed up for them for email hosting but it was a huge waste of time. They claim IMAP support, but interpret their terms of service as "no email storage", meaning that you are capped to 10GB overall space and will not be given any more if your total mail storage exceeds 1GB. Who has IMAP accounts and doesn't (at least collectively) have at least 1GB of mail?! It's crazy. They might be great for website hosting, but if you want email hosting it is pointless to go with them.

This is the second time Webhosting pad has F***** me over. They do not understand the meaning of customer service as long as they have money in their pocket. I tried to cancel my domain after they renewed it without no notice of renewal (even though they claimed they did). They have a "30 day policy" but they said that i was outside the 3 day cancellation window. The first time I created 2 accounts by mistake because of an email typo. I wasn't notified of the first account because it went to the wrong email and was then charged for 2 accounts. They didn't understand this, or care, and refused to give me back the money for one of my accounts. I disputed it and was getting letters from collection agencies and constant phone calls. This was all while I had absolutely no credit ( I was in college). THEY ARE THE RUDEST CUSTOMER SERVICE AND THERE SERVICE WOULD CONSTANTLY GO IN AND OUT, it is expensive and not even good.

For 3 days, the website is very very slow and have intermittent loading p problems.. They can't resolve it... It was very much frustrating.. I tested the site by moving to another hosting via subdomain and it's works perfectly fine... Please be warned and never make that same mistake!!!

I had some updates on my Wordpress site and one of them caused issues; making the site and even my dashboard inaccessible. Ron was able to find the issue and take care of it very quickly. Reinforced what I knew but failed to do...back up before making changes!!!

This makes the third time now in three years that I am sitting here, waiting for communication with the tech folks by ticket (since no one with REAL authority ever answers a phone) as they offer a phrase or at most a sentence at a time in response to my requests that they deal with an issue. It's an issue that has knocked twelve of my clients sites offline, yet their support folks insist on keeping this trouble ticket marked "low priority" - even though the sites have been down for nine hours now. Seriously? My account being dead in the water is a "Low Priority" to you folks? And a cryptic line of "explanation" (without fixing anything) every via email from an admin once ever forty to fifty minutes is "customer support?" Worst company out there...

We have been using Webhostingpad for the last 5 years and have been satisfied with the website and email options. The cpanel is user friendly and even on technical people can easily manage the day to day maintenance of the website and emails. The support team is approachable, ready to provide solutions and are available 24/7. One drawback we have experienced is that though we have subscribed to unlimited space, they have a disc space abuse policy and our website gets blocked every quarter.Apart from this we do not have any issues of using Webhostingpad or recommending it to others.

Webhostingpad, simply put, is just a complete scam. They find any loop hole available to screw you and your pocket. They charge your card without permission even after having removing it from their system. I stopped using them for a couple of years and they still charged my card again. I had to report them for the fraudulent practices. I am willing to do a civil law suit against this company who is only destroying start up businesses and people's hard work with their lies and extremely bad support. fb/rayalmonte

I signed up because of the price. I finally decided to use 30 day money back guarantee because I did not need a hosting service anymore - I had not even logged in or uploaded anything after my account was created. I asked to cancel my account and got offered to extend the money back guarantee to 60 days. I took the opportunity to keep their services just in case and cancel them later, which I did, within the 60 day period, by filling in the cancellation form. They terminated my account but when I asked about the money back guarantee, they responded that they didn't know I wanted it to be extended, and that it had not been extended - consequently, no money back. Just like that. I paid for 4 years of service and I get nothing - not even the opportunity to use the service I paid for, since my account was cancelled. I give them the minimum score in every category - since I paid the full price and I get no service at all, it sounds fair to me.

We had their service for a couple years, until our graphics storage exceeded their capacity. Their policy is that graphics can't exceed a certain percentage of your whole storage amount. So even if your whole amount is well under any limits, if the graphics is too large a chunk of that, they will shut down your sites. We therefore changed to another host in 2013. We cancelled our account. But in December, they billed us for the upcoming year anyway. They won't refund our money even though they are providing NO SERVICE for us. They claim we had to make a written request for a cancellation, even though no customer service rep told us this. BEWARE that their phone reps do not tell you everything. If you sign up, they may take money you don't want to spend and they won't refund it.

I had a problem with my website, after a payment had gone through, and my website would not load. After trying a few things first, such as resetting passwords and looking through my cPanel with no luck, I tried the Webhostingpad technical support. By the time I had checked my email again, they had already fixed the problem - incredible service. Must have been within 30 minutes! This is the only problem I've had in over 3 years with Webhostingpad.com

Cons: 1. Indeed I once ran into a problem that they deleted some of my images. 2. They have a paranoid security system that banned my ip-address because of suspicious activity, which was normal for the blogengine I used. The main problem, that they didn't even notified me, that someone was banned from my site! 3. Some mess with cron jobs. Be careful. When you deleted a job it still might run! 4. It looks like there is a problem if you have a blog-post with lots of images. Some of them are not loaded. 5. Uptime was only about 95% at the beginning of 2013. Pros: More or less good tech support. My ip was unbanned. Uptime is now 99%. Wordpress with not a lots of plugins runs without problems. Mails - ok. Backups - ok.

Beware of their terms of service/abuse policy. They start you out with 10gb limit then say you can only use 10% of that as your quotas. Like databases, pictures, multimedia files and such. When you contact support they point that out to you and will not add space. So do not plan large blogs or photo galleries with them. As far as up time, my email has been solid but my site goes down more than it should. Speed is ok not blazing by any means.