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LiquidWeb Reviews

About

  • Established in 1997
  • 3 Wholly Owned Data Centers
  • 20,000 Clients Worldwide
  • 13,000 Servers
  • Over 300 On-Site Staff Members
  • Professional Support team

Liquid Web Inc. is a privately held managed web hosting company founded in 1997, with three wholly owned data center facilities located in Lansing, Michigan. Liquid Web is a leader in the professional web hosting market with an unwavering dedication to providing the best hosting products available. Liquid Web has over 20,000 clients served in over 120 countries. Liquid Web received the INC.5000 Fastest Growing Companies award in 2007, 2008, 2009, 2010, 2011 & 2012.

VPS

  • VPS Plans Starting from $50.00/mo
  • Parallels Virtuozzo Containers
  • CPanel / WHM / Parallels Plesk Panel
  • 100% Network Uptime and Fully Managed Support
  • Easy and Fast Setup
  • 30 Minute Support Response Guarantee
  • Easily install forums, CMS and more

Liquid Web's Virtual Private Server line (Linux & Windows) is the ideal solution for clients who require the control of a dedicated server matched with the affordability and simplicity of a traditional shared hosting account. VPS servers from Liquid Web feature Intel or AMD Processors and premium server hardware to ensure the peace of mind that your VPS will always be available.

Dedicated

  • 100% Network Uptime Guarantee
  • Server Hardening via ServerSecure
  • 24/7 Sonar Monitoring™
  • Always There Heroic Support®
  • SSD RAID 1 Primary Drives

We offer the best managed Dedicated Server Solutions available combined with unbeatable Heroic Support®. Available with Linux or Windows operating systems, our Dedicated Server Solutions also come with 24x7 Proactive Sonar Monitoring™ and ServerSecure hardening. We offer single processor and dual processor dedicated servers. Choose between self managed, core managed, and fully managed plans and receive the best support value for your dollar with our renowned Heroic Support®.

Cloud

  • Scales automatically – no need to worry about future upgrades
  • Built to handle large traffic sites – built in redundancy to batt
  • Host one site, or hundreds, and only pay for one account.
  • One dashboard to manage all of your sites.
  • We manage the platform, you manage your app

Just code it, load it, and watch it scale. Websites that generate significant revenue can’t afford even a few minutes of downtime or slow page loads. Every time user experience suffers, it usually means that business goes elsewhere – creating a lost opportunity with long term impact. Your business can’t afford downtime, so we designed Cloud Sites: A secure and fully managed platform that keeps all of your websites and apps running fast – all of the time.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (33)

4 Stars (2)

3 Stars (2)

2 Stars (3)

1 Stars (4)

N/A (0)

Total reviews : 44
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site
https://www.liquidweb.com/
Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (33)

4 Stars (2)

3 Stars (2)

2 Stars (3)

1 Stars (4)

N/A (0)

Total reviews : 44
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Established in 1997
  • 3 Wholly Owned Data Centers
  • 20,000 Clients Worldwide
  • 13,000 Servers
  • Over 300 On-Site Staff Members
  • Professional Support team

Liquid Web Inc. is a privately held managed web hosting company founded in 1997, with three wholly owned data center facilities located in Lansing, Michigan. Liquid Web is a leader in the professional web hosting market with an unwavering dedication to providing the best hosting products available. Liquid Web has over 20,000 clients served in over 120 countries. Liquid Web received the INC.5000 Fastest Growing Companies award in 2007, 2008, 2009, 2010, 2011 & 2012.

VPS

  • VPS Plans Starting from $50.00/mo
  • Parallels Virtuozzo Containers
  • CPanel / WHM / Parallels Plesk Panel
  • 100% Network Uptime and Fully Managed Support
  • Easy and Fast Setup
  • 30 Minute Support Response Guarantee
  • Easily install forums, CMS and more

Liquid Web's Virtual Private Server line (Linux & Windows) is the ideal solution for clients who require the control of a dedicated server matched with the affordability and simplicity of a traditional shared hosting account. VPS servers from Liquid Web feature Intel or AMD Processors and premium server hardware to ensure the peace of mind that your VPS will always be available.

Dedicated

  • 100% Network Uptime Guarantee
  • Server Hardening via ServerSecure
  • 24/7 Sonar Monitoring™
  • Always There Heroic Support®
  • SSD RAID 1 Primary Drives

We offer the best managed Dedicated Server Solutions available combined with unbeatable Heroic Support®. Available with Linux or Windows operating systems, our Dedicated Server Solutions also come with 24x7 Proactive Sonar Monitoring™ and ServerSecure hardening. We offer single processor and dual processor dedicated servers. Choose between self managed, core managed, and fully managed plans and receive the best support value for your dollar with our renowned Heroic Support®.

Cloud

  • Scales automatically – no need to worry about future upgrades
  • Built to handle large traffic sites – built in redundancy to batt
  • Host one site, or hundreds, and only pay for one account.
  • One dashboard to manage all of your sites.
  • We manage the platform, you manage your app

Just code it, load it, and watch it scale. Websites that generate significant revenue can’t afford even a few minutes of downtime or slow page loads. Every time user experience suffers, it usually means that business goes elsewhere – creating a lost opportunity with long term impact. Your business can’t afford downtime, so we designed Cloud Sites: A secure and fully managed platform that keeps all of your websites and apps running fast – all of the time.

  • Established in 1997
  • 3 Wholly Owned Data Centers
  • 20,000 Clients Worldwide
  • 13,000 Servers
  • Over 300 On-Site Staff Members
  • Professional Support team

Liquid Web Inc. is a privately held managed web hosting company founded in 1997, with three wholly owned data center facilities located in Lansing, Michigan. Liquid Web is a leader in the professional web hosting market with an unwavering dedication to providing the best hosting products available. Liquid Web has over 20,000 clients served in over 120 countries. Liquid Web received the INC.5000 Fastest Growing Companies award in 2007, 2008, 2009, 2010, 2011 & 2012.

  • VPS Plans Starting from $50.00/mo
  • Parallels Virtuozzo Containers
  • CPanel / WHM / Parallels Plesk Panel
  • 100% Network Uptime and Fully Managed Support
  • Easy and Fast Setup
  • 30 Minute Support Response Guarantee
  • Easily install forums, CMS and more

Liquid Web's Virtual Private Server line (Linux & Windows) is the ideal solution for clients who require the control of a dedicated server matched with the affordability and simplicity of a traditional shared hosting account. VPS servers from Liquid Web feature Intel or AMD Processors and premium server hardware to ensure the peace of mind that your VPS will always be available.

  • 100% Network Uptime Guarantee
  • Server Hardening via ServerSecure
  • 24/7 Sonar Monitoring™
  • Always There Heroic Support®
  • SSD RAID 1 Primary Drives

We offer the best managed Dedicated Server Solutions available combined with unbeatable Heroic Support®. Available with Linux or Windows operating systems, our Dedicated Server Solutions also come with 24x7 Proactive Sonar Monitoring™ and ServerSecure hardening. We offer single processor and dual processor dedicated servers. Choose between self managed, core managed, and fully managed plans and receive the best support value for your dollar with our renowned Heroic Support®.

  • Scales automatically – no need to worry about future upgrades
  • Built to handle large traffic sites – built in redundancy to batt
  • Host one site, or hundreds, and only pay for one account.
  • One dashboard to manage all of your sites.
  • We manage the platform, you manage your app

Just code it, load it, and watch it scale. Websites that generate significant revenue can’t afford even a few minutes of downtime or slow page loads. Every time user experience suffers, it usually means that business goes elsewhere – creating a lost opportunity with long term impact. Your business can’t afford downtime, so we designed Cloud Sites: A secure and fully managed platform that keeps all of your websites and apps running fast – all of the time.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (33)

4 Stars (2)

3 Stars (2)

2 Stars (3)

1 Stars (4)

N/A (0)

Total reviews : 44
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

44
Horrible Experience

I have been a Liquid Web customer for over 5 years and the support has been great until recently. I was going to be a couple weeks late paying my invoice so I asked if I could have an extension until the 1st of the month. At 2am on the 2nd they shut down my server for non payment. I then payed the invoice and asked if they would turn my hosting back on. They said I need to pay next month's invoice as well even though it is not due for a couple weeks. I ask to speak to a manager and they told me I will need to put my request in writing as managers do not have the time to get on the phone for these situations. So much for "heroic support."

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

Answer from LiquidWeb

We’re very sorry to hear about your experience, Andrew. We would like to take a closer look at this if you would be willing to share account or ticket information that we could use to investigate it further? Naturally, we would like to ensure that your concerns are addressed, but would also like to stress that there are some points included here that are not in line with how our Billing department operates (for instance, you should never have to pay anything more than the past-due to have an account reactivated, nor should you have been denied the ability to discuss this further with a manager). It would be very helpful to gather information that would allow us to clear up any miscommunication while ensuring that no one else goes through a similar experience. If you can help us with that by following up, we would very much appreciate it.

John LoBrutto @ LiquidWeb
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Horrible Experience

I have been a Liquid Web customer for over 5 years and the support has been great until recently. I was going to be a couple weeks late paying my invoice so I asked if I could have an extension until the 1st of the month. At 2am on the 2nd they shut down my server for non payment. I then payed the invoice and asked if they would turn my hosting back on. They said I need to pay next month's invoice as well even though it is not due for a couple weeks. I ask to speak to a manager and they told me I will need to put my request in writing as managers do not have the time to get on the phone for these situations. So much for "heroic support."

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

Answer from LiquidWeb

We’re very sorry to hear about your experience, Andrew. We would like to take a closer look at this if you would be willing to share account or ticket information that we could use to investigate it further? Naturally, we would like to ensure that your concerns are addressed, but would also like to stress that there are some points included here that are not in line with how our Billing department operates (for instance, you should never have to pay anything more than the past-due to have an account reactivated, nor should you have been denied the ability to discuss this further with a manager). It would be very helpful to gather information that would allow us to clear up any miscommunication while ensuring that no one else goes through a similar experience. If you can help us with that by following up, we would very much appreciate it.

John LoBrutto @ LiquidWeb
Really poor after Deluxe Hosting purcahsed Liquid Web

I had no issues with Liquid Web for years. But one Deluxe Hosting bought them, nothing but trouble. They are terrible. Go somewhere else

Rating : 1.2 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Really poor after Deluxe Hosting purcahsed Liquid Web

I had no issues with Liquid Web for years. But one Deluxe Hosting bought them, nothing but trouble. They are terrible. Go somewhere else

Rating : 1.2 ⋅ Date : ⋅ Recommend : No

Sold my account - not a word about it..

Luiquidweb sold off my account to Deluxehosting without a single email notifying me. I am still logging in fine to the Liquid web cpanel and account, and they have no idea how this can be the case. I tried to login to Deluxehosting with the same login info, of course that didnt work.. I then sent a re-set password request with the email I've used all along with liquidweb and got an email where the re-set password link is a spam link... Wow! Great experience.. Not.

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Sold my account - not a word about it..

Luiquidweb sold off my account to Deluxehosting without a single email notifying me. I am still logging in fine to the Liquid web cpanel and account, and they have no idea how this can be the case. I tried to login to Deluxehosting with the same login info, of course that didnt work.. I then sent a re-set password request with the email I've used all along with liquidweb and got an email where the re-set password link is a spam link... Wow! Great experience.. Not.

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

LiquidWeb sold customers without informing us

LiquidWeb sold my site to DeluxeHosting.com without letting me know and without giving me the chance to upgrade to a more expensive service. They said they sent me a message, but I cannot find it in my email, including junk mail. I had to change the DNS for my site ...reconfigure my email accounts ... just to be online and then when I called DeluxeHosting to get advice about how to upload content, I was on hold for more than 30 minutes. I gave up and tried their online chatting system. It was down. I called LiquidWeb to ask what I could do and they said I could come back as a NEW customer, going through all the pain and expense of transferring the site back to them. Until they sold my account, I was very happy with LiquidWeb. I would have bought a more expensive account to stay with them. But now I feel betrayed and looking for another hosting service

Rating : 2.6 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
2 of 2 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
2 of 2 people found this helpful
LiquidWeb sold customers without informing us

LiquidWeb sold my site to DeluxeHosting.com without letting me know and without giving me the chance to upgrade to a more expensive service. They said they sent me a message, but I cannot find it in my email, including junk mail. I had to change the DNS for my site ...reconfigure my email accounts ... just to be online and then when I called DeluxeHosting to get advice about how to upload content, I was on hold for more than 30 minutes. I gave up and tried their online chatting system. It was down. I called LiquidWeb to ask what I could do and they said I could come back as a NEW customer, going through all the pain and expense of transferring the site back to them. Until they sold my account, I was very happy with LiquidWeb. I would have bought a more expensive account to stay with them. But now I feel betrayed and looking for another hosting service

Rating : 2.6 ⋅ Date : ⋅ Recommend : No

Liquidweb Customer Support Staffs are Knowledgeable

Liquidweb is the Wonderful hosting provider I ever see because last four years I have been using Liquidweb servers without any major problems. Before Liquidweb, I was used the most of the big brands in the hosting industry. But they do not provide expected hosting infrastructure for my E-Commerce sites after paying a huge price for their servers. Therefore, I moved my E-commerce sites to Liquidweb dedicated server. Liquidweb offers host infrastructure to my E-Commerce sites more than I expected. Liquidweb reduced me a lot of headaches because my site faced several server downtime issues in the previous hosting providers. Now I'm not facing any server downtime issues, and also, I'm happy with Liquidweb heroic support they helped me to configure my sites initially. Whenever I have any problem related to the server issues, I contacted Liquidweb by phone or online chat support team at any time, and they responded within few minutes. Thanks Liquidweb for your excellent Heroic Support.

Rating : 5.0 ⋅ Date : ⋅ Recommend : Yes

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Liquidweb Customer Support Staffs are Knowledgeable

Liquidweb is the Wonderful hosting provider I ever see because last four years I have been using Liquidweb servers without any major problems. Before Liquidweb, I was used the most of the big brands in the hosting industry. But they do not provide expected hosting infrastructure for my E-Commerce sites after paying a huge price for their servers. Therefore, I moved my E-commerce sites to Liquidweb dedicated server. Liquidweb offers host infrastructure to my E-Commerce sites more than I expected. Liquidweb reduced me a lot of headaches because my site faced several server downtime issues in the previous hosting providers. Now I'm not facing any server downtime issues, and also, I'm happy with Liquidweb heroic support they helped me to configure my sites initially. Whenever I have any problem related to the server issues, I contacted Liquidweb by phone or online chat support team at any time, and they responded within few minutes. Thanks Liquidweb for your excellent Heroic Support.

Rating : 5.0 ⋅ Date : ⋅ Recommend : Yes

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