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Network Solutions Reviews

About

  • Domain registration services
  • Create your own website
  • Various web hosting solution
  • Personalized email services
  • Packages for ecommerce websites
  • SSL certificates
  • Online marketing tools and services
  • Web design and social marketing options

Network Solution helping businesses to grow and be present online since 1979. Their Customer Service Representatives are available 24/7 to help you. Network Solution (NS) is probably the most trusted and respected name in the hosting industry. The name you definitely trust.

VPS

  • VPS Plans Starting from $40.00/mo
  • nsHosting VPS packages come with guaranteed 512MB of RAM. Upgrade
  • Manage your nsHosting VPS package using the most current versions
  • VPS offers dedicated-server-like functionality including root acc
  • 30-Day Money Back Guarantee

nsHosting VPS Package is designed for tech-savvy Web professionals who want a full root-level control hosting service, independence from others on the same server, allowing to enjoy the control of dedicated Web hosting at a fraction of the cost.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (0)

4 Stars (0)

3 Stars (3)

2 Stars (10)

1 Stars (45)

N/A (1)

Total reviews : 59
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
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http://www.networksolutions.com/
Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (0)

4 Stars (0)

3 Stars (3)

2 Stars (10)

1 Stars (45)

N/A (1)

Total reviews : 59
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

About

  • Domain registration services
  • Create your own website
  • Various web hosting solution
  • Personalized email services
  • Packages for ecommerce websites
  • SSL certificates
  • Online marketing tools and services
  • Web design and social marketing options

Network Solution helping businesses to grow and be present online since 1979. Their Customer Service Representatives are available 24/7 to help you. Network Solution (NS) is probably the most trusted and respected name in the hosting industry. The name you definitely trust.

VPS

  • VPS Plans Starting from $40.00/mo
  • nsHosting VPS packages come with guaranteed 512MB of RAM. Upgrade
  • Manage your nsHosting VPS package using the most current versions
  • VPS offers dedicated-server-like functionality including root acc
  • 30-Day Money Back Guarantee

nsHosting VPS Package is designed for tech-savvy Web professionals who want a full root-level control hosting service, independence from others on the same server, allowing to enjoy the control of dedicated Web hosting at a fraction of the cost.

  • Domain registration services
  • Create your own website
  • Various web hosting solution
  • Personalized email services
  • Packages for ecommerce websites
  • SSL certificates
  • Online marketing tools and services
  • Web design and social marketing options

Network Solution helping businesses to grow and be present online since 1979. Their Customer Service Representatives are available 24/7 to help you. Network Solution (NS) is probably the most trusted and respected name in the hosting industry. The name you definitely trust.

  • VPS Plans Starting from $40.00/mo
  • nsHosting VPS packages come with guaranteed 512MB of RAM. Upgrade
  • Manage your nsHosting VPS package using the most current versions
  • VPS offers dedicated-server-like functionality including root acc
  • 30-Day Money Back Guarantee

nsHosting VPS Package is designed for tech-savvy Web professionals who want a full root-level control hosting service, independence from others on the same server, allowing to enjoy the control of dedicated Web hosting at a fraction of the cost.

Historical Rating
Years Months
Overall Reviews & Ratings
Price
Software
User-friendliness
Reliability & Uptime
Tech support
Average Rating

5 Stars (0)

4 Stars (0)

3 Stars (3)

2 Stars (10)

1 Stars (45)

N/A (1)

Total reviews : 59
The best experience I had with them was when I first signed up. From then on, it's been an absolute nightmare.
GET EMBEDDED CODE
Easy to customize and add to your site

Customers' Reviews

59
Small Business Owners Beware

My recent experience with Network Solutions has been some of the worst customer service that I have experienced. I have spent over 15 hours jumping through hoops to get my primary contact information changed after purchasing the company. Every time I called, I got a different answer of what was needed from me. I continued to be polite, albeit frustrated, through my 10 to 15 phone calls in a 3 week period. Often, it felt like they were giving me "busy work" in order to get me off of the phone. I could never speak with the same person twice - when asked, they have no direct lines, so I would have to go over the same month long debacle every time. About 50% of my emails would end up "missing" when I would follow through with phone calls. This was one of the most difficult and frustrating processes that I've ever had to go through as a business owner. Other small business owners will know that you simply cannot spend this amount of time battling with a company over a domain name!

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Small Business Owners Beware

My recent experience with Network Solutions has been some of the worst customer service that I have experienced. I have spent over 15 hours jumping through hoops to get my primary contact information changed after purchasing the company. Every time I called, I got a different answer of what was needed from me. I continued to be polite, albeit frustrated, through my 10 to 15 phone calls in a 3 week period. Often, it felt like they were giving me "busy work" in order to get me off of the phone. I could never speak with the same person twice - when asked, they have no direct lines, so I would have to go over the same month long debacle every time. About 50% of my emails would end up "missing" when I would follow through with phone calls. This was one of the most difficult and frustrating processes that I've ever had to go through as a business owner. Other small business owners will know that you simply cannot spend this amount of time battling with a company over a domain name!

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

Be Ready To Get Jerked Around At Renewal Time

All and all, I have been happy with the tech support. The system is pretty easy to use. Three column layout works well. Once you are up and running, there should be very few reasons to call them. As other have mentioned, they DO BILL YOUR CREDIT CARD FOR UNAUTHORIZED CHARGES. The main issue that I have is how they screw you around when it's time to renew your program. Two years ago, they forced me to accept SEO (Search Engine Optimization) in order to get their best rate. This is a total rip off, and will do you no good at all. Someone without a clue will call from their company, and ask what industry you are in. Maybe they could look at your website???? Just found out they want to JACK MY RATE UP BY MORE THAN 50% WHEN I RENEW. This is outrageous. They have done this before, and you have to fight like Hell, to get a better rate. I would suggest that you STAY AWAY FROM WEB.COM and NETWORK SOLUTIONS. NWS used to be a super company, but WEB.COM ruined them for sure.

Rating : 3.4 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Be Ready To Get Jerked Around At Renewal Time

All and all, I have been happy with the tech support. The system is pretty easy to use. Three column layout works well. Once you are up and running, there should be very few reasons to call them. As other have mentioned, they DO BILL YOUR CREDIT CARD FOR UNAUTHORIZED CHARGES. The main issue that I have is how they screw you around when it's time to renew your program. Two years ago, they forced me to accept SEO (Search Engine Optimization) in order to get their best rate. This is a total rip off, and will do you no good at all. Someone without a clue will call from their company, and ask what industry you are in. Maybe they could look at your website???? Just found out they want to JACK MY RATE UP BY MORE THAN 50% WHEN I RENEW. This is outrageous. They have done this before, and you have to fight like Hell, to get a better rate. I would suggest that you STAY AWAY FROM WEB.COM and NETWORK SOLUTIONS. NWS used to be a super company, but WEB.COM ruined them for sure.

Rating : 3.4 ⋅ Date : ⋅ Recommend : No

Horrible Customer Service

I have used Network Solutions for 7 years. Yes, 7 years. I have an extremely complex web site with high end products. At the previous company I worked at, I was able to create more than (10) Product Layout Designs, and now I am only allowed to create (10). THAT IS A SIGNIFICANT DROP OFF. Why is this? No one from Network Solutions can give me a valid, logical, reasonable, professional, genuine answer. And, I would legitimately be pleased with at least ONE of those adjectives. I keep getting the run around from EVERY person I speak with: MARK, IAN, PATRICK, JEREMY LARAMORE. I was just told on the phone that I was "not allowed to speak to a Network Solutions Engineer because they have priorities." So. I guess that means they don't consider CUSTOMER SATISFACTION as a priority.....And that their customers are NOT priorities. Does anyone have a recommendation for another, better company to switch to? If so, feel free to e-mail me: bstone@columnsdirect.com I appreciate it.

Rating : 1.2 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 0 people found this helpful
Horrible Customer Service

I have used Network Solutions for 7 years. Yes, 7 years. I have an extremely complex web site with high end products. At the previous company I worked at, I was able to create more than (10) Product Layout Designs, and now I am only allowed to create (10). THAT IS A SIGNIFICANT DROP OFF. Why is this? No one from Network Solutions can give me a valid, logical, reasonable, professional, genuine answer. And, I would legitimately be pleased with at least ONE of those adjectives. I keep getting the run around from EVERY person I speak with: MARK, IAN, PATRICK, JEREMY LARAMORE. I was just told on the phone that I was "not allowed to speak to a Network Solutions Engineer because they have priorities." So. I guess that means they don't consider CUSTOMER SATISFACTION as a priority.....And that their customers are NOT priorities. Does anyone have a recommendation for another, better company to switch to? If so, feel free to e-mail me: bstone@columnsdirect.com I appreciate it.

Rating : 1.2 ⋅ Date : ⋅ Recommend : No

Seek Better Alternatives

Had a charge for $400 on our credit card. This charge was no where on our account history of charges or auto renewals. Support person was clueless and ridiculously unhelpful in both her understanding of the issue and competence to figure it out. They could not explain the charge. Recommended I fax a form to another department who could research the charge. Did that and I never heard back. I emailed twice and they never responded. Now we have a big charge on our CC that nobody can or will explain. Technically, their service has been good.

Rating : 2.4 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 1 people found this helpful
Seek Better Alternatives

Had a charge for $400 on our credit card. This charge was no where on our account history of charges or auto renewals. Support person was clueless and ridiculously unhelpful in both her understanding of the issue and competence to figure it out. They could not explain the charge. Recommended I fax a form to another department who could research the charge. Did that and I never heard back. I emailed twice and they never responded. Now we have a big charge on our CC that nobody can or will explain. Technically, their service has been good.

Rating : 2.4 ⋅ Date : ⋅ Recommend : No

Absolutely the worst company ever!

I set up an account with network solutions in 2006 to host my web site and buy some domain names. Recently they have started to market their web.com company to all of their customers. (The BIGGEST SCAM EVER) They sold me on some web site optimization services for $100.00 per month. These services were a JOKE. What they did is charged me the 100.00 to sell my phone # to everyone and hinder my business, by wasting my time on the phone trying to sell me their junk services. Their sales reps were pushy and really didn't know how to help me in any way. Just cancelled their services, they hit my credit card for $100.00 as soon as I got off the phone with them. Done with Network Solutions and Web.com

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 1 people found this helpful
  • Price
  • Software
  • User-friendliness
  • Reliability & Uptime
  • Tech support
0 of 1 people found this helpful
Absolutely the worst company ever!

I set up an account with network solutions in 2006 to host my web site and buy some domain names. Recently they have started to market their web.com company to all of their customers. (The BIGGEST SCAM EVER) They sold me on some web site optimization services for $100.00 per month. These services were a JOKE. What they did is charged me the 100.00 to sell my phone # to everyone and hinder my business, by wasting my time on the phone trying to sell me their junk services. Their sales reps were pushy and really didn't know how to help me in any way. Just cancelled their services, they hit my credit card for $100.00 as soon as I got off the phone with them. Done with Network Solutions and Web.com

Rating : 1.0 ⋅ Date : ⋅ Recommend : No

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