The web hosting industry is extremely broad and diverse, so it can be somewhat difficult to properly define the boundaries of what is provided within hosting support. Web hosting encompasses and incorporates nearly every aspect of Internet technology into a single solution, so understanding related concepts is very important when requesting assistance from your host’s support staff.
There are so many aspects of building an online business that are facilitated by the use of a web hosting account, including but not limited to web design, custom scripting, website creation and promotion, and e-commerce. Within the web hosting account countless tasks can be completed that facilitate various steps in building a successful network of sites, including but not limited to link building, control panels, keyword optimization and research, on-site search engine optimization, IP addresses, bandwidth, disk space. However, not all of the aforementioned aspects of site creation/promotion and server administration are covered by web hosting support.
Inquiring about the Terms of Service
The extent to which service and support is provided varies depending on the terms of service of the hosting provider. Although it may be difficult to decipher the exact meaning of many clauses and phrases within the fine print of the web hosting agreement, it is fairly simple to contact a web hosting provider via phone or e-mail in order to inquire about what level of assistance is provided with the hosting plan. For example, there are two types of dedicated hosting plans – managed and unmanaged. Unmanaged hosting plans include customer service, but not extensive technical report. On the other hand, fully managed dedicated hosting plans include full technical support related to all aspects of server management.
Understanding the Boundaries of Web Hosting Services
Web hosting is basically a service that allows you to lease a web server, and that provides technical support related to the administration and management of that web server. Many web hosts also provide additional assistance related to script installations, task automation, and even site creation. However, there is a limit to the amount of support a web hosting staff can provide in relation to certain topics. For example, a web hosting support staff may be able to walk you through the process of setting up Cron jobs for scheduling server administration tasks, or even installing content management systems for your site such as WordPress, but they will not be able to assist you in creating a custom design for your site. Such a job would have to be outsourced to a qualified web developer or programmer.
Comparing Methods of Support
Different web hosting providers offer different levels of support through various contact methods, including phone, e-mail, live online chat, and even text messages. When examining the terms of service related to a web hosting plan’s included customer service, it is important to compare the methods of support provided and look for hosting providers that offer as many methods of contact as possible. Ideally, you’ll want to choose a hosting company that lets you chat with online representatives 24 hours a day.