Change How You Think About the Level 1 Support: No Down Payment, Immediate Returns

Everything is changing and so is the IT department. Not only the focus, but also the users. Add the constant pressure of doing more with less and understaffing (about half) you probably end up with burned out Level 1 support employees. Under these conditions, it does not make sense to insist on the traditional Level […]

New Customer Support Options at HostingZoom

Web hosting provider, HostingZoom, recently launched around the clock phone, ticket, live chat and email customer support. HostingZoom offers a variety of web hosting services including cPanel clustered failover, VPS, reseller and dedicated server hosting. Customers will now have instant access to knowledgeable training sales and technical support staff anytime of the day to ensure […]