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customer support

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A List of Content Management System Goals

When maintaining large websites, intranets or e-commerce sites that have a good amount of media and content, its common practice to utilize the numerous features of a content management system….

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cPanel Makes Improvements to Support System

Last month, cPanel, maker of the industry’s leading web hosting control panel, announced that it would be making significant improvements to its technical support system.  According to the late November…

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Nine Unique Advantages of Managed Hosting

Managed hosting is one of many types available on today’s web hosting market, geared towards businesses that require more personalized care for their web presence.  As the name suggests, the…

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Free Hosting Is Not Always The Best Choice

With the economy hitting not only the individual but also businesses, many are looking toward free web hosting services to house their online site.  For monetary reasons, this looks great…

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34SP Makes Improvements to Customer Support System

Last week, 34SP.com, a UK-based web hosting provider, announced the deployment of the SmarterTrack customer support software.  The firm will be using the application to deliver service via ticketing and…

customer support

What to Look for in Web Hosting Support

It does not matter whether you lease a dedicated server or a typical web hosting plan, having a solution that comes equipped with excellent support is an absolute must. From…

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Three Methods for Better Customer Relations

Any online business owner understands the importance and complexities of customer support.  The process of fielding customer inquires, getting a staff member to follow through on them and making sure…