What Kind of Support Can I Expect with InMotion Hosting’s Bare Metal Servers?

InMotion Hosting's Bare Metal Servers provide extensive support, including live chat and phone assistance, 24/7/365 server monitoring, and technical sales assistance for custom solutions. They offer robust security with DDoS protection, dedicated IP addresses, and up to 1TB of backup storage, alongside flexible hardware and software options, including various operating systems and up to 10 Gbps uplink connections. This comprehensive support structure caters to a wide range of technical needs, ensuring reliable and efficient server management for businesses and individual users.
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When considering the support aspect of InMotion Hosting’s Bare Metal Servers, there are several key facets to examine:

Type of Support Available:

  1. Live Chat and Phone Support: InMotion Hosting offers live chat and phone support options. This is particularly beneficial for immediate assistance and real-time problem-solving. The availability of these support channels varies with the server plans. For instance:
    • Aspire and Essential Plans: Include chat and ticket support.
    • Advanced, Elite, and Commercial Class (CC) Plans: Offer both live phone and chat support.
  2. Technical Sales Assistance: For potential and new customers, InMotion Hosting provides technical sales assistance. This service is pivotal for understanding server configurations and customizing a solution to fit specific needs.
  3. 24/7/365 Monitoring: InMotion Hosting’s data centers and servers are continuously monitored by in-house system administrators. This includes both on-site and remote monitoring, ensuring prompt response to any issues that arise.

Specific Support Features:

  1. Dedicated IP Addresses: Depending on the server plan chosen, customers receive between 1 to 30 dedicated IP addresses. This feature is crucial for tasks like SSL certificate installation, providing a layer of security and trust for web applications.
  2. Backup Storage: Each plan comes with a specified amount of free backup storage, ranging from 10GB to 1TB. This ensures data safety and aids in data recovery processes.
  3. Ansible Control Node: Exclusive to InMotion, the Ansible Control Node is included with the first Bare Metal Server at no extra cost. It’s a powerful tool for server deployment automation, beneficial for advanced users managing complex server environments.
  4. Tier 1 Network Connectivity: Ensuring consistent and reliable network performance is critical for server operations. InMotion Hosting’s bare metal servers are connected to a Tier 1 network, providing high-speed and dependable connectivity.
  5. DDoS Protection: Partnering with Corero, InMotion Hosting provides defense against DDoS attacks, an essential feature for maintaining server uptime and protecting against malicious traffic.

Hardware and Software Support:

  1. Hardware Choices: InMotion offers a range of hardware options, including different configurations of RAM, SSD, and CPUs. The servers range from Intel® Xeon® E3-1246 v3 to Dual Xeon® Silver 4314, catering to various performance needs.
  2. Operating System Flexibility: Customers can choose from several operating systems like AlmaLinux, Ubuntu, Debian, or even upload their own OS, providing flexibility for different application requirements.
  3. RAID Technology: The servers come with optional Software RAID configurations, and higher-end models include pre-installed Hardware RAID cards, enhancing data parity and recovery options.
  4. Uplink Connection: The servers offer up to 10 Gbps unmetered uplink connection, ensuring high-speed data transfer and handling large volumes of traffic efficiently.

In conclusion, InMotion Hosting’s Bare Metal Servers offer a comprehensive support structure designed to cater to both technical and non-technical users. With options ranging from live support to advanced hardware and network infrastructure, customers can expect a robust support system that facilitates efficient server management, ensures data security, and provides quick response to technical queries. This makes InMotion Hosting’s Bare Metal Servers a reliable choice for businesses and individuals looking for a high-performance, well-supported hosting solution.

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Pros and Cons of InMotion Hosting’s Bare Metal Servers

InMotion Hosting’s Bare Metal Servers present a dynamic range of functionalities and support features, each with its distinct advantages and limitations. Let’s have a closer look at the benefits and drawbacks inherent in these servers, offering a comprehensive view for potential users weighing their hosting options.

Aspect Benefits Drawbacks
Support System Live chat, phone support, 24/7/365 monitoring, responsive assistance May be complex for non-technical users
Security DDoS protection, dedicated IPs, enhanced data defense
Hardware Performance High-spec Intel® Xeon® processors, up to 512GB ECC DDR4 RAM, up to 10 Gbps uplink Limited scalability beyond existing configurations
Software Flexibility Variety of OS options, custom OS uploads, tailored server environment
Backup Storage Up to 1TB backup storage, enhanced data recovery
Cost Higher-end configurations can be costly, financial considerations for small entities
Geographical Reach Limited global data center locations, potential latency issues for international users


  1. Comprehensive Support System: With options like live chat, phone support, and 24/7/365 monitoring by in-house system administrators, users receive continuous and responsive assistance. This support is crucial for maintaining server health and ensuring quick resolution of technical issues.
  2. Enhanced Security Measures: The integration of DDoS protection and dedicated IP addresses significantly bolsters the server’s defense mechanisms. This ensures high-level security, vital for protecting sensitive data and maintaining consistent uptime.
  3. High-Performance Hardware: Offering a spectrum of Intel® Xeon® processors and up to 512GB ECC DDR4 RAM, these servers are equipped to handle intensive workloads. The inclusion of up to 10 Gbps Ethernet uplink further enhances data transfer speeds, optimizing server performance.
  4. Flexible Software Options: The ability to choose from various operating systems like AlmaLinux, Ubuntu, and Debian, or to upload a custom OS, provides users with the flexibility to tailor their server environment to specific application requirements.
  5. Robust Backup Storage: With backup storage options ranging up to 1TB, data integrity and recovery are significantly enhanced, providing peace of mind and continuity for businesses.


  1. Complexity for Non-Technical Users: The technical nature of Bare Metal Servers, with features like root access and Ansible Control Node, might be overwhelming for users without advanced IT knowledge.
  2. Cost Considerations: While offering a range of plans, the cost of higher-end configurations can be substantial, potentially posing a financial challenge for small businesses or individual users.
  3. Limited Geographical Reach: Although InMotion provides bi-coastal data centers, the lack of more widespread global data center locations may affect latency and accessibility for international users.
  4. Hardware Specificity: The specific hardware configurations, while beneficial for customization, can also limit scalability and flexibility for users with evolving needs that surpass the existing server capabilities.

In conclusion, InMotion Hosting’s Bare Metal Servers deliver robust support, security, and performance, suited for users with specific, high-demand hosting needs. However, the technical complexity and cost factors make it more suited for users with advanced IT skills and sufficient budget. Additionally, the geographical and hardware limitations might restrict their suitability for certain global applications and rapidly scaling projects.

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