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Twitter Lists and Business

The latest feature rolled out by Twitter is lists.  This new offering by Twitter allows users to create lists of specific Twitter users.  Believe it or not, Twitter lists can be helpful to the business web site owner.  After all, social media has been proven to be a boon to the online business owner.

How Twitter works for business

As social media outlets go, Twitter is quickly becoming one of the more popular micro-blogging sites around.  The list of businesses currently using Twitter in one fashion or another is constantly growing.  Comcast, JetBlue, and Dell are just a few companies that realized early on that Twitter has great potential to help them get in contact with and support their customers.  Comcast is a perfect example of how a business can use a micro-blogging service to give fast and courteous service to their existing customers as well as garner new business by word of mouth from happy and support customers.

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How Twitter lists work for business

Once a business has set up their Twitter account, it is very easy to start racking up the number of users being followed.  At last count, the official support Twitter account for Comcast has over 32,000 users it’s following.  Trying to keep track of that many conversations at once is completely impossible.  So, what is the solution?

Simple – Twitter lists.  Creating a list is a very quick and easy process.  Log into Twitter and click on the “New list” link found on the right-hand side of the web site.  A new window will open up where a name can be typed in as well as the type of list it should be (private or public).  Once the list is created, it’s then a simple matter of going through the “following” list of the account and adding members to the newly created list.

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One great example for a business use for a Twitter list is a company that has offices and customers across the states.  If this business wished to group its customers by area, lists such as “northwest_customers” or “Oregon_clients” could be created.  Then, support teams could have direct access to specific customers based on geographic location.

Taking it one step further

Twitter has made it convenient to include user lists within web sites.  By going to the Goodies – Widgets area, one can find the easy to customize Twitter list widget.  Once customized, the code then can be grabbed and integrated easily within a business web site.  This widget provides a quick way to keep tabs on customers and makes it very simple for new customers to join in on the conversation.  The list widget can be placed on a front page of a web site or even within a support section.  Either way, including this bit of coding is a perfect way to generate more business.

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Conclusion

Including Twitter within a social media campaign is a smart move.  Twitter is continuously adding new features to make the experience of micro-blogging easier.  The latest addition of Twitter lists is a splendid way to monitor topics and people who matter most and a great way to keep in contact with and give support to customers and clients.

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