Drupal is one of the most widely used content management systems today. Some hail it as a better alternative to the popular Joomla CMS. As an open-source solution, Drupal offers an extensive, highly customizable framework that gives you the power to create amazing websites and applications. Despite its capabilities, the robust nature of Drupal is the very factor that presents various challenges to the novice webmaster.
The Downside of Drupal
Just like any program, Drupal is susceptible to software bugs and has experienced its share of problems. Some of these issues relate to compatibility and security. Because Drupal has a large community, these problems tend to be addressed fairly quickly but the vulnerabilities still exist. Beginners generally suffer for the obvious reason that they lack web design skills. These users rely heavily on support in order to find their way. Unfortunately, obtaining the help you need from an expert isn’t always that easy.
Similar to most open-source programs, Drupal was developed by the people that use it the most. The program is always being improved and further developed, meaning the CMS is always being modified. Many of these modifications are made to the core while others are offered as add-on modules. The developers of Drupal do so on a volunteer basis, fulfilling their own needs before passing the modifications onto the large community.
We point out all of this to say that Drupal is not structured like a commercial software framework such as the Microsoft Content Management Server. What this means is that there is no technical or customer support team that works for Drupal; no professionals working 24/7 waiting to answer questions and help in your time of need. Instead, Drupal relies on its community and internal support. In most cases, this is done through social networking platforms such as online forums, blogs and other resources that have been dedicated to the software.
The Drupal community is huge and very impressive. However, it can never be as convenient as having a paid support team to fall back on. When you need help to design your site, you won’t be able to pick up the phone, directly access someone via email or submit a support ticket. If you don’t know where to look, you could spend days trying to find the answers you need.
The Drupal Solution
There is a solution for the beginner webmaster that finds themself in a Drupal jam. Understanding the software’s popularity and the ongoing need for technical support, a wide range of Drupal experts have incorporated the CMS into their web hosting packages. This gives you easy access to professionals who are paid and willing to help out with Drupal web designs, associated programming languages and much more. In many cases, a support rep will either explain what you need to do or direct you to the resources that explain what you’re looking to accomplish. After all, there is no need to miss out on having a dynamic website just because you get stuck with something. With the aid of a Drupal hosting service, you can enjoy all the benefits this robust CMS has to offer.